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In December 2017 I bought a Logik double oven from Curry’s to replace a 22 year old Nef that was still functional but well past it’s best.
Tonight it died, taking 70 minutes to brown some oven chips. I think the fan has failed.
I believe the Logik warranty is only 12 months but I can’t find anything to corroborate this.
I don’t feel that is an acceptable amount of time for a domestic appliance to last, do I have any recourse to get it repaired FOC? I paid with a credit card, would Section 75 come into play?
I would hope that it would last longer but they are usually pretty easy and cheap to fix.
Indeed it is a short time - but there aren't many bits it could be. Self repair it.
One or third ikea oven since e moved into our current gaff in 2012. The current one the fan is making a noise similar to a jet taking off.
There's a kitchen place next to the workshop that is closing down. They've got a Miele in there. Going to go and offer them some cash for it tomorrow.
Elements etc go, easy fix
Sounds more like the elements blown, if it’s a double oven, could you mot use the other oven?
It’s a Logik and spares are apparently hard to come by except through Curry’s direct, so likely pricey.
Yes, we can use the top oven in the short term, but we need a long term solution.
Crap answers. It should last a lot longer than 3 years. Complain, complain, complain. Or get one of the easy fixers to drive round and repair it for you.
I had a Hotpoint Electric oven for 14 years.
It had 4 replacement elements and two replacement fans I that time.
They’re easy to source and easy to replace consumables.
Consumer rights act - should last longer than 2 years so curry’s need to repair or refund.
So if it chucked it after 2 years and five months?
A lot closer to to 22 years than 2 imho.
It should last a lot longer than 3 years. Complain, complain, complain
This.
It’s a Logik and spares are apparently hard to come by except through Curry’s direct, so likely pricey.
No. They use generic parts, so available form anywhere that sell oven spares.
Consumer rights act – should last longer than 2 years so curry’s need to repair or refund.
Yes, it should last more than 2 year, but, after 6 months it is up to the buyer to prove it was faulty when bought. You arent going to do that easily.
Parts are easily available, and , generally, cheap. I'd diy, as most things in an oven can be repaired very simply.
Yes, it should last more than 2 year, but, after 6 months it is up to the buyer to prove it was faulty when bought. You arent going to do that easily.
‘6 months’? I though the 2015 consumer rights act just says ‘reasonable time’. Though for any own brand from currys 6 months probably exceeds ‘reasonable’ by the time it took to complete the transaction.
OP section 75 might come into play. But you might want more oven chips before you get a reply. Folks are right: diagnose the problem; get the right spare delivered; fix oven.
if it has top and bottom elements that gives you a convection alternative to fan-assist until you get things sorted
buy cheap, buy twice.
espares seem to carry some Logik parts...
https://www.espares.co.uk/browse/at1092ma1085/cookers-and-hobs/logik
https://www.espares.co.uk/search/ma1085pt1596/cookers-and-hobs/fans-and-motors/logik
https://www.espares.co.uk/search/ma1085pt1595/cookers-and-hobs/elements/logik
Ovens tend to be pretty easy to fix by part swapping, they just cheap insulated metal boxes with a few crap electronics supplied by the cheapest Chinese bidder in my experience.
And the 22 years comparison is for a NEF that costs 3 or 4 times the Logik. A new NEF today on Currys comes with a 2 year guarantee 🙂
Elements today just don't seem to last (we just replaced an oven that was forever frying one of four elements).
In the early days of explaining cra, was there not an example made somewhere suggesting what should be expected life for a cheapie supermarket brand dvd player vs a high end brand?
+1, just get a spare fan/element, whatever you need online and fix it. It won't take long to swap the parts over.
Our Leisure Range master 110 is 20 years old and in that time I've replaced one oven element and the fan in the fan oven. Other than that it's in excellent condition and expect it to last another 20 at least. I've also had to rebuild the motor in the matching extractor fan hood, which started playing up a few years ago...
How long should an oven last?
About 2 hours at 200C should do it...
IGMC
My grandmother's Parkinson Cowan Prince One was still going strong when she died, although apparently it was never quite the same after conversion to North Sea gas. So over 50 years.
It'll be designed to last 12months and 20minutes if the warranty is 1 year.
Another modern day consumable product unless you buy quality.
If you pull it to bits to fit an element, marvel at the POS craftsmanship inside: sharp hand shredding bent steel, cheapest electrical components known to China etc.
Be aware that the rotary controller for the element may also be goosed. Sometimes it's obvious with arced/black connectors, sometimes it can't be seen.
Well covered already...
My position is, fans and elements are cheap to replace, I can't remember paying more than £10 or £20 (ish).
Our bargain basement Beko oven has done two main oven elements in 7 years. Tiddly top grill / oven still on first one. Happy to keep swapping those things until something proper expensive gives up (namely the induction hob).
Experience says, watch your fingers when dismantling the terrifically sharp bent steel chassis parts. They bite. Wear some gloves, maybe.
A bit of an update.
Three weeks ago I spent some time on the phone Currys CS who didn't give a shit until I pointed out that I paid on credit card and would be talking to them next. At that point they said they would pass my details to a different department who would be in touch within 14 days. Yesterday, so more like 21 days, I received a letter telling me they were making a Goodwill/Warranty Product Replacement Payment of £78.60. This is a voucher, not a refund, so can only be used in a Currys store. How they came up with that amount is not explained. The voucher can be used as payment towards purchases made in any Currys, Currys.digital, PC World and Dixons Travel store. It can also be used towards goods or services available from an in-store Team KnowHow counter. I have no idea if that includes oven repairs as my local store is still Click & Collect only.
In conclusion, I still have a broken oven, but I now have a voucher that may or may not be used to fix said broken oven. If it can't be used to fix the oven directly, how does this effect my S75 rights?
Crap answers. It should last a lot longer than 3 years. Complain, complain, complain. Or get one of the easy fixers to drive round and repair it for you.
This
On year 13 on mine, it sounds like the fan has also stopped working as it's a lot quieter than it used to be, it still seems to cook ok though so I am happy to keep using it for now. Logik sound worth avoiding in general, my usual statement is buy cheap buy twice!
Our smeg oven is 15years old and on its 2nd door, 3rd element and 4th bulb. I have a feeling it will be like Triggers broom!
3 months without an oven ?
78 quid probably covers yourcosts of the phone call to customer services 🙂
Our Aga is 73 years old... that thing has burnt some oil... cost £2500 in 1996 so a £100 a year. Lets not talk about the oil costs...
I will get me pseudo middle class wax cotton jacket...
Ps dont have a wax cotton jacket
Cheap non-brand double oven fitted when our house was built, June 2000. We've had it cleaned professionally once in that time! So, 20+ years. No bells or whistles, just elements, a fan in the oven, a cooling fan, couple of thermostats.
Light bulb went about 5 years ago, but I can still see inside, just about.
I've replaced the element in ours one in about 12 years. It could do with replacing again (rather do preventative maintenance!) and the seals are looking a bit tatty. The bulb casing has also broken so may need to take the oven out to do that. I'll weigh this against the cost of a new one and decide then. Less than 5 years for an oven is pitiful unless you are practicing for Bake Off before every series.
https://shop.ukwhitegoods.co.uk/logik-oven-and-cooker-spare-parts
Fan or element won’t be different to replace .. just do it.
3 months without an oven, when spares are available and would take a few minutes to fit.
Wow.
Get through a element on our Belling oven every 12-24months ... seems a bit short a period but i keep a spare now and can do the job replacing it in about 30 minutes now so i can live with <£15 every 12-24 months
Lots of people telling me what I already know, nobody answering my question about S75...
I know this wont help but bought a Creda dual oven in 1986 since then it has had replaced one dual control knob and what upsets me more is 2 oven door seals. I do now keep a spare as I consider this to be a design error. So 34 years and counting.
I'm an extremely average DIYer and replaced the fan element on my oven without too much difficulty. Repair your oven and spend your voucher on something else.
A decent oven should be 20 years minimum.
A cheapo one much less of course. 2 years 5 months? Very bad but probably over the minimum threshold unless you invest a lot of time and emotional energy.
I'd go for a DIY fix or see it as an opportunity to buy a better oven if you're sticking in the house for a while?
Our Aga has been going since 1967. That said it's highly impractical and horribly polluting so we're thinking of getting rid (came with the house BTW - not a conscious purchase).
Our cheap nasty cooker in the old house never gave any problems either but then no fan assist - just a gas burner. Not much to go wrong really...
Lots of people telling me what I already know, nobody answering my question about S75…
No need to be nippy. I think what people are saying is why get frothy about this when it is out of warranty and the parts are easily available, cheap and easy to fit. You have a £78 voucher, part will be £20-£30, you are winning.
If you order today from e-spares you will get the part tomorrow and cooking by tomorrow evening. Even I managed to replace an element in about 15 mins. It is very easy.
Life it too short to get worked up about these things. Just fix you oven and move on.
The voucher is a sweetener to make you shut up and go away. You will be in a stronger position if you send it back, but you'll be £78 down. There's probably small print somewhere stating that in accepting it you're agreeing that you consider the matter closed, which likely answers your S75 question.
Your recourse (after 6 months) is, in order:
1) Warranty. This has expired so is irrelevant.
2) Consumer Rights Act. Goods have to be of "satisfactory quality," could you apply this here? 2.5 years on white goods, you're probably into the realms of whether it was a particularly cheap or expensive model.
3) Credit card company. They will step in if other forms of redress have failed. In the time taken to ask on here what the credit card company might say, you could have asked the credit card company directly.
Reading between the lines it smells like you're asking whether you'll get away with keeping the money and taking them to the cleaners with the CC company and whilst possible I'd suggest that's highly unlikely. Pick one. This "product replacement" payment could well be the value they've placed on the cooker adjusted for the 2.5 years use you've had from it, which is perfectly acceptable under CRA, you've effectively already been refunded.
Three weeks ago I spent some time on the phone Currys CS who didn’t give a shit until I pointed out that I paid on credit card and would be talking to them next. At that point they said they would pass my details to a different department who would be in touch within 14 days. Yesterday, so more like 21 days, I received a letter telling me they were making a Goodwill/Warranty Product Replacement Payment of £78.60. This is a voucher, not a refund, so can only
Can you really get any sort of CC reversal after nearly 2 1/2 years ?
I would be amazed but I have been wrong before .
@cougar, try not to read between the lines, there’s nothing there. I want my cooker fixed without putting my hand in my pocket, that’s all. I’m not looking to end up better off, or with a free cooker. Curry’s et al have nothing I want for £78.60, or any other sum, unless it will repair my cooker.
@Ramsey Neil that’s what I’m trying to ascertain. Curry’s weren’t interested until I said I’d be talking to the CC company, so there may be something that can be done. As long as I get back to a position where I possess a fully functioning cooker without paying for it myself I’ll be happy.
After the manufacturers warranty expires the onus is on you to prove it was faulty.
So independent report (that's you commissioning that)
Then find out if it's a consumable part or not(element/seal - if it is -no wareenty )
Then you get to worry about who you claim off.
Yep you're not going to get far unless you can show something out of the ordinary has gone wrong with it. If you have a multimeter, plenty of vids on youtube to show you how to test the element and fan. Seems funny to me to go to all this effort when it could be a quick and cheap fix. New element for our oven is £25, fan is £35 - no idea about yours.
Had a belling that would get through fan and grill elements every couple of years. A couple of times you could see the elements had split just taking the fan cover off. An easy fix as elements are meant to be replaceable.
Have you been able to have a look?
As others have said espares for parts, no doubt your oven will be shared across a large number of brands.
As long as I get back to a position where I possess a fully functioning cooker without paying for it myself I’ll be happy.
I can understand how you feel, but I think I’d settle with feeling a little unhappy and just go ahead and fix it myself at this point. I guess it depends on how much you payed for it. The cookers in Curry’s go from £170 to £4000, if it was at the lower end then it was a bit of a gamble it would last much longer than a couple of years - and when you gamble you have to accept it may not go the way you want.
There may be nothing you want from Curry’s but it would be easy enough to find a few presents for others, that would offset the cost of the parts and ease the pain.
imho of course.
If I had the first idea how to fault find it I would have done it already. Mechanical stuff is fine, I’ve rebuilt many engines over the years, but I’m not so confident with electrical stuff.