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Do you know if it's the credit card company standing the bill, or the dealership? I really hope it's the latter.
Are you now considering hitting them with small claim for the repeat trips for unsuccessful repairs, your time spend dealing with the problem, any other out of pocket expenses? You may not have the appetite for it, (fair enough) but it'd be nice to really rub salt into the wound. 😈
Do you know if it's the credit card company standing the bill, or the dealership? I really hope it's the latter.
I assume the CC company refund the money, then go after the retailer to recover the money (and I believe they charge fees on top too)?
Presumably if the dealer won't refund the card company their credit card facilities will be withdrawn?
Cheers all,
The refund is coming from the CC company. Again, no contact made from the dealer. I will be leaving them a factual review.
Not only that, but as a business they'd be obliged to attend court in your locality, not theirs.
Do you know if it's the credit card company standing the bill, or the dealership? I really hope it's the latter.
Are you now considering hitting them with small claim for the repeat trips for unsuccessful repairs, your time spend dealing with the problem, any other out of pocket expenses? You may not have the appetite for it, (fair enough) but it'd be nice to really rub salt into the wound. 😈
Given they didn't even respond to the cc and that was regarding the value of the car, id doubt they'd even turn up to defend a small claims court case. So it would be found in rentons favour but then getting them to actually pay would be the painful part.
Glad to hear the nightmare is over.
What car (brand) will you be considering next?
AIUI the section 75 claim can include out of pocket expenses so you should be using that as it’s already in progress..
Great news. Don't do anything to lower the WBAC offer - just take it as it is and answer any questions but do not volunteer anything. You have been dignified and sensible throughout this so finish it in the same way. Of course leave an honest review of your experience once all is done and dusted.
Well done for sticking with it.
congrats and well done sticking with it
it's not your concern now but it's interesting that the cc company have instructed you to wbac it and get a partial refund from that sale and will top up the rest - it suggests they aren't going after the dealer directly - otherwise they would have to return the car and leave the dealer in the same (ish!) position as before you bought it - ie reversing the transaction. Perhaps that route is more hassle than it's worth to them given he's so unresponsive - and instead they'll withdraw cc services for future transactions - unless anyone has a better explanation? it also explains the cc management debates etc
Great news Renton - hope you're feeling more chilled now
instead they'll withdraw cc services for future transactions
Someone ring up the dealer and ask if they take CC? 😉
Don't do anything to lower the WBAC offer - just take it as it is and answer any questions but do not volunteer anything. You have been dignified and sensible throughout this so finish it in the same way
This.
I'm not an expert on these matters (so anyone who actually knows feel free to correct me) but this sounds like the CC company just trying to recoup some of their losses rather than a standard chargeback.
id doubt they'd even turn up to defend a small claims court case. So it would be found in rentons favour but then getting them to actually pay would be the painful part.
I would imagine that's exactly how it would play out, but it would be another adverse mark on their business record, and it only costs about 30 quid to do it. Think it's all online these days?
not sure if i missed it, or it hasnt been shared, but who is the dealer/stealer?
I think it's Motor Trust in Bury ! Was under a different name when I went just over 12 months ago...hmm.
Cheers all.
Car has gone to WBAC on Friday afternoon and its replacement, a Passat estate has been bought already.
Just waiting for the credit card company to action their part of the refund and it will all be over.
Some interesting reading to be had on the report. It seems like the credit card company did have communications with the garage after all………
Hey come on!
Yeah, come on renton, spill the beans 😉
......and?
So a result, but it's not very clear what happened... you get all the money back for the lemon, and you're not out of pocket buying the Passat? any bonus payment for the dicking about?
Some interesting reading to be had on the report. It seems like the credit card company did have communications with the garage after all………
come on spill the beans
hes saving it for his Patreon 😂
I'm just waiting for the refund from the credit card to come through. Don't want to jeopardise this !!
So a result, but it's not very clear what happened... you get all the money back for the lemon, and you're not out of pocket buying the Passat? any bonus payment for the dicking about?
The credit card company upheld my claim and asked me to sell the car to we buy any car, which I did and then they (credit card) made me an offer to cover the rest, including the independant report.
Nothing extra for all the messing around but then I haven't had to pay anything for usage that I had. The Credit Card have arranged a BACs transfer for their part which takes up to 7 working days.
Oh and if anyone wants to help me write a review for the garage please feel free !!
“Bunch of dicks, avoid”
So.... money received from CC company so all paid up now.
On the report it lists a number of things that were found on the independent report and the car supermarket remarks against them. I found this a bot strange as the lady from the credit card company told e that they had no reply or communication at all from the supplying dealer. I then phoned up the garage that did the independent report and they informed me that they had been on the phone for about an hour with a lady from the CC company who was basically trying to get them to trip up or admit the car wasnt as bad as they had said.
Here are some of the comments on the report:
The independent report company have confirmed that in their opinion you should return the vehicle back to the merchant as there are too many issues with the vehicle.
Merchant said the vehicles suspension was damaged as you drove down bumpy roads not normal roads, independent report company advised this was not a possibility in such a short period of time.
Merchant advised that you could get repairs carried out under warranty, however you are entitled to have a car fit for purpose without having to have repairs carried out, the independent company again advised that in their opinion the car was sold unfit for purpose.
Merchant advised the diagnostic codes showing were likely due to codes not being cleared, the independent company advised the codes should have been cleared before the car was sold.
The headlight was levelled but the level motor was not replaced, as it should have been, the turbo was confirmed to having been replaced.
The independent company advised the PCV, and solenoid needs to be replaced, merchant did not know what the PCV part was.
It was quite cheeky of them to try and blame me for the issues with the suspension saying it was down bumpy roads and not normal roads?? how do they even jump to that conclusion.
Anyway, sorry saga done with.
It was quite cheeky of them to try and blame me for the issues with the suspension saying it was down bumpy roads and not normal roads?? how do they even jump to that conclusion.
I digress, but an old friend once tried to return a pair of walking shoes because the sole had split and the shop said similar – he had been walking on the wrong sort of ground and refused the refund. I went back with him to argue it and get it sorted.
"unfit for purpose" is a strange choice of words. That's from the old SoGA.
Regardless. It's done. Have a pint, enjoy the Passat, ideally not in that order.
I then phoned up the garage that did the independent report and they informed me that they had been on the phone for about an hour with a lady from the CC company who was basically trying to get them to trip up or admit the car wasnt as bad as they had said.
On top of everything else that is really disconcerting. Good you had a decent team at the independent garage to hold the line. Think they've earned a bottle of wine.
It sounds like your indy garage needs a big thumbs up, the CC company a bit less so.
As for the heap of shite garage who sold you a knacked car, they need shutting down. This needs to stop, the car you sold to WBAC will probably arrive on their forecourt again.
It's reasonable for the cc to check the facts with the garages but to deny these communications were ongoing is wrong. Whether a complaint would lead to anything i don't know.
Well done for sticking with it and getting a resolution that was fair!
they want to make sure you aren't buying them bottles of wine before the fact.It's reasonable for the cc to check the facts with the garages but to deny these communications were ongoing is wrong.
It's reasonable for the cc to check the facts with the garages but to deny these communications were ongoing is wrong. Whether a complaint would lead to anything i don't know.
Well done for sticking with it and getting a resolution that was fair!
Yeah, I was going to say, playing devils advocate, the CC company do have a duty of care to get the facts right -
For example it could be the manager of the 'independent' garage is a good mate of the OP and hammed up the report as a favour, so I'm not really supprised the CC company didn't just take the report at face value and asked some more pointed questions around it?
so again, who is the garage? and worth sharing the Reg plate of the lemon, in case anyone is unlucky enough to come across it on here (again, apologies if this has already been shared).
Morning all,
The car has now popped up for sale at CINCH for £13795.
Reg is WU19ZSZ Seat Leon FR Estate for anyone interested.
That's crazy. I bet nothing has been done to sort the faults.
Crazy pricing as well for cars at the moment.
My 18 plate Leon FR estate cost me £12k when I bought it in mid 2020 (2 years old with 27k miles). Ridiculous that a 6 year old example (presumably with much higher mileage) costs almost £2k more than I paid 5 years ago.
Hopefully someone looking at it might search the reg no & find this thread.
Wonder how long it'll be before it goes from the website...
Looks like it had another MOT, failed on headlight aim, seemingly fixed and passed. No mention of knackered suspension or excessive oil burn.
It's certainly one to avoid unless proof can be seen that all of the issues have been addressed.
Morning all,
The car has now popped up for sale at CINCH for £13795.
Reg is WU19ZSZ Seat Leon FR Estate for anyone interested.
And with that, all notion of buying a car from Cinch has evaporated for me! 😂
Morning all,
The car has now popped up for sale at CINCH for £13795.
Reg is WU19ZSZ Seat Leon FR Estate for anyone interested.
And with that, all notion of buying a car from Cinch has evaporated for me! 😂
Why ? If they bought from WBAC then they'd have no clue the car has any issues... Or if CInch are WBAC they may have repaired the issues.
Cinch is owned by Constellation Automotive Group, which is in turn backed by the private equity firm TDR Capital. Constellation Automotive Group also owns WeBuyAnyCar.com and BCA (Brittish Car Auctions).
On the same note there a good condition low milage auto 2018 polo in metallic grey out there somewhere. Take it for a 15mile test-drive if it the one I sold to WBAC it'll through up some engine management codes. It probably needs a new turbo.