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Been with Orange/EE for around 15 years and my new handset which has already been replaced never displays more than 1 signal bar - keep getting texts off people saying "hello - anybody there?" or words to that effect - My lady refers to my phone as 'that bloody phone ' - all EE say " have I set up WiFi calling?" - I haven't yet but why pay for a service that doesn't work - i could just use Skype for free - Grrr ..
That would do it, does sound like a handset problem.
FWIW I binned EE and went the Three as signal and particularly internet access was terrible.
I don't feel like being told to use WiFi connection is satisfactory - My last phone HTC M8 had OK service - new phone 2nd handset Galaxy S7 - as already mentioned 0 - 1 bar signal..
Is it a handset fault or a network fault, swap to a different type of handset and see if it's still an issue.
I've had a much better coverage from EE than I have any other mobile network and over the years I've been with all the big brands so it would be worth sticking with it. If it is localised to your home then consider a network booster that they can provide to increase signal in and around your home.
E2E Won the recent Emergency Services Network tender based on coverage based on their 4g and 3G coverage, both of which are miles ahead of the other operators so you're very unlikely to find better overall coverage.
So far EE have deployed 12,000 4G base stations and got to 97% population coverage on 4G and 99.5 for 2G. There are another 7,000 cell sites still to be upgraded which will take coverage to 99.9% population coverage / 97% landmass coverage on 4G. As a comparison, EE currently have more coverage than anyone else but the landmass % is below 70% - so the latter will see a big improvement.
They have also nearly finished the readiness prep before making their 800 Mhz network available for voice and data on 4G. Many users will see a significant improvement on the already good coverage when that happens.
Also, the Wifi Calling service works incredibly well - I turn off the "phone" bit now at home as the battery lasts longer and the calls are nearly all Hi-Def audio, so the quality is better too.
Good to see EE's PR dept on here.
😆
Can't agree about this statement
Wifi Calling service works incredibly well
As when I tried it the my call dropped every time it went out/in my house - I guess the phone was trying to switch from a cell to WiFi and not handling it.
In the end I got a [url= http://ee.co.uk/business/large/your-office/boosting-indoor-signal/signal-box ]Home Signal[/url] from their support (don't pay for it)
The guy in the local shop did try to tell me that houses in my area have "Lead lined roofs"
I don't feel like being told to use WiFi connection is satisfactory - My last phone HTC M8 had OK service - new phone 2nd handset Galaxy S7 - as already mentioned 0 - 1 bar signal..
You're not always comparing like with like - how different makes and models of phone display the strength of signal they're picking up is quite subjective.
If you're getting poor reception, missing and dropping calls everywhere you go then theres a problem with the phone rather than EE.
If you're only getting a problem at home then wifi calling is one option (works better for some than others - for my house / phone I had to switch it off as nobody could hear me properly although I could hear them)
Putting your sim into another persons phone to see if call quality is better with other models (or if your handset is duff). Needs to be an unlocked phone or one thats on the same network though
Another option is seeing who visiting you gets the best signal on other networks. Needs to be a test inside the house though - online coverage maps aren't much help in that respect and at my house a couple of networks are perfectly good outside but zero coverage once you come indoors. So before jumping to another network make sure you've done that test - get a cheap PAYG sim for that network to test it if nothing else.
Graham A - the handoff between Wifi Calling and the cellular network only works on 4G - it needs IMS running for that to happen and works very reliably. So if you don't already have one you'll need a phone that supports Voice over LTE (VOLTE) or "4G Calling". A lot of recent phones already have this enabled (most iphones after the 5c) and many android handsets from the last 12 months - some of the android manufacturers are a bit behind in updates to their current and recent handsets though.
i'm with EE, and whilst reception is generally good, i have noticed where i live the coverage maps for ALL networks show as Excellent, but indoors reception is patchy at best on EE, BT, and Vodafone. What you will notice is 4G receoption is weak so the phone signal will swap between 3g and 4g and you'll see the bars moving around as it does this. You could in theory set your phone to only accept 2G or 3G and this could partially solve the issue...
the coverage maps for ALL networks show as Excellent, but indoors reception is patchy at best
If there's an app I wish existed it would be one where you're phone tells you which signals / networks are available/ best in any given location. I've come across ones that claim to do that but really they are referencing a coverage map against your GPS location rather than checking against and actual signal available to the phone
I've come across ones that claim to do that but really they are referencing a coverage map against your GPS location rather than checking against and actual signal available to the phone
Not sure you could do it with an app but there will no doubt be radio equipment that can tell you the signal strength of the various frequencies around you.
Not sure how that would relate to different handsets and permeations of frequency through walls.
The best way to do it on a phone would be to keep swapping sims and connecting to each network while the app measures all the metrics.