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Selling our house, fully renovated to a high spec over the last 5 years, neutral paint finishes throughout, sought after location, sensible priced, blah blah.
The estate agent is an online one that had good reviews, had 5 viewings in the last 3 to 4 weeks its been on the market. Done viewings ourself and the viewers have been guarded/played their cards close to their chest.
However non of the viewers have left any feedback whatsoever. The EA has chased them via email and phone but cannot reach anyone ( :?:).
Having never sold a house before how realistic is it that people viewing would give feedback?
Post some pics and we can [s]heckle[/s] feedback constructively.
Half of house viewers are tyre kickers and nosey neighbours.
Even if they give feedback, it's rarely useful. We were told the garden was too small a couple of times. Size was listed and pics were included. Nothing we could do about it.
If it's clean, tidy and doesn't smell of pets, there's not a lot more you can do. We were told that it's kitchens and bathrooms that sell houses. Save the room with the biggest wow factor for last.
We had it recently as we've just sold ours, doesn't take much to say too small/wrong layout etc. It's just bad manners.
But then you get the viewers who spend an hour asking every question under the sun from boiler efficiency to window insulation rating, only to come out with the classic 'sorry but it's in the wrong area, we wanted to be nearer to our family'. Shirley they knew where it was before they came?
Feedback is mostly pointless - either they want to buy it or they don't.
Post a link - we'll give you some pointers .....
oh gawd, here I go...
http://www.rightmove.co.uk/property-for-sale/property-38530392.html?premiumA=true
no pets or pets smell for those who dont have smell-o-vision.
Nothing too blatantly off-putting but if I really wanted to do more to get it sold I would have a de clutter and make it look like a show-house not a family home. Me I can see past all that but a lot of people especially women will just see curtains they don't like or a carpet where they want a wood floor etc so the whiter the canvas the easier to paint their own picture.
No idea of the local market so can't comment on value/price.
Looks like it's on a main road so wouldn't be my choice but everyone is different, what about parking? To some people that's important as the British are obsessed with their cars.
Nice finish looks lovely....
Personally I would be put off by the stairs in the lounge. Plus when you compare the 1/4 mile everything else is 3 bed or bigger which makes me think it's over priced.
Plus everything MrSmith said, last 2 houses we sold were made to look like show homes, a totai pita with young twins I can tell you!
Have you got an overhead shower, if not that would put me off.
Maybe they noticed that all the roughcast has fallen off?
(It's nice inside, I'd buy it.)
Also the rear is not a private garden? Right next to a school too which would rule me out (might be a plus to others)
None of these are bad things it's just how people weigh up houses when comparing against others.
Schweet, love it! Loads of room, nicely presented, cheap as (to those of us who live dahn saaf).
Move it to Hampshire and we'll have it - but the price will quadruple!
Looks fine to me. Wooden floor and Bath need skipped but that could be fixed. I'd buy it ,if it were in glasgow at glasgow price.
As said, de-clutter. Only quickly skimmed the photos but shoes piled up at the end of the bed, shared office/second bedroom etc all point to a lack of space.
Thin out your possessions otherwise people will wonder where all their crap will go.
I'd echo the thoughts above on clutter/stuff etc. The house looks very full which can make it hard to imagine where all your stuff would go.
Looks like it's on a main road so wouldn't be my choice but everyone is different, what about parking? To some people that's important as the British are obsessed with their cars.
Slight over generalisation but for where the house is and knowing what some of the surrounding area is like parking would be a major concern especially with a school next door.
As others have said, de clutter the shoes, tidy the office room, it looks like your out of storage, and is that a green extra wardrobe thing, can that be hidden?
What's the wet patch under the window at the back?
No frontage ie straight up to the street isn't our thing but inside looks cozy. Like it.
They did well putting the front of house pic last..... It's not a looker imho.
Hth
Lovely on the inside , but the outside sucks
Not bad for a terrace, price might be a bit high but you're at the right end of the valley. Parking may well be an issue, that road is busy, know it well. Inside does look nice, didn't seem that cluttered but the more you can depersonalise it the better.
[url= http://www.rightmove.co.uk/property-for-sale/property-36262299.html ]This[/url] property in the same area is £5k less with off street parking and a converted loft/office.
Mind you any one who puts a scary skull picture on a property listing is a little odd.
Just as an aside, has there been a house listed on the classifieds on stw, ever?
Looks nice, but cluttered. To me, that hints at a lack of storage.
Not what it looked like on the viewings, but a declutter may help,
Lovely house, too expensive.
Price seems a bit steep to me I bet the estate agent is trying their luck with a high price.
Just as an aside, has there been a house listed on the classifieds on stw, ever?
Yes a few have. Not sure they ever gave a donation after selling them though.
Thanks for the feedback-not as harsh as I expected! Will pass this thread onto MrsRNP.
Price wise we had 6 local EA round to value it - 2 were way off (+200k! & a real low value), the rest all said £165-170k. All white goods and stove included, carpets, blinds etc. All the furniture is available as well (wont work where we're moving to) so ideal for a first time buyer? Also we have no onwards chain.
It is higher priced than the one at £165K - but the pics on that are really deceptive. Ours is genuinely large inside, and skull free. The price is negotiable.
Parking has been a question a few viewings have asked about, we used to park in the back area but didnt especially like looking out onto our car. We have a LWB van and a Volvo V70 and park them down church lane opposite which is fine......unless you come home at school kicking out time.
The water/green bit on the back wall is where the bins live 2 mins prior to the pic being taken. Should have left them were they were.
The bathroom pic needs changing as the curtain covers the nice rose head shower.
Will de-clutter then post in the classifieds section!
wicki - MemberLovely on the inside , but the outside sucks
That really. Inside I love it.. the kitchen is superb.. lovely.
Outside.. I don't like.. but there's obviously very very little you can do about that.
We sold a similar style of property last year, the number of times we were told the garden is too small I gave up counting... despite the fact that like yourselves, we put all the dimensions on the advert.
Not sure I'd do anything at this stage, de-clutter, load of rubbish if you ask me... we bought a house that had some 'stuff' but the stuff doesn't take away from the bricks and blocks you're buying. Sure, make and keep it tidy, but there are limits.
It's a nice place, I'm sure it will sell, give it another month.
Pile of shoes at end of bed and temporary green wardrobe = there isn't enough storage space (it looks like).
Furniture in the bedroom (tall wardrobe right next to drawers) makes ceiling look low in photos.
Remove all trinkets.
I'd like to make an offer subject to you moving the house to Midlothian and installing another floor and reversing the effects of gravity.
I think it's really nice but has scope for improvement.
As others have said declutter as much as possible.
Remove some of the more polarising items like the beach towel on the dining table and set this out properly.
Try to make the front a little more inviting such as a couple of ornamental plants in pots either side of the front door and maybe a nice number plaque to help distinguish it from the neighbouring properties.
The lack of a handrail to the side of the stairs will put some off as well.
And maybe rearrange the chairs in the lounge as it looks like there set for interrogation.
House looks nicely done and it is what it is, you can make it bigger or move it away from the road so I wouldn't worry about that.
Personally, I wouldn't push too hard for feedback as it doesn't add anything to know they thought it was too small/close to the road/didn't have enough bedrooms/swimming pool etc - see above, you know that and can't change it.
Everything will sell given enough time and the right price, either lower the prince a bit and see if you get more interest or sit tight and wait a while.
Northern Hovel, I'll trade you for some shiny southern beans.
😉
I jest, it looks grand, don't think you can do more really, people either want it or they don't. Nowt strange as folk, do you want feedback from other people? Shudders at the thought...
nice number plaque to help distinguish it from the neighbouring properties.
Btw this just illustrates how some things are just impossible to get right for everyone. To me, those little plaques are just about the twee-est thing possible and would be on my list of "things to smash as soon as I moved in". To unovolo it's something that makes the house look less conforming and boring like all the other competing houses on the street. Neither of us is right or wrong.
I really like the inside but the outside lets it down.
That staircase is positively dangerous if you have kids though (and non compliant with building regs).
Feedback also welcome here - http://www.rightmove.co.uk/property-for-sale/property-33434157.html
Perhaps it's just "shoe valley" - this has been on the market for a year.
That staircase is positively dangerous if you have kids though (and non compliant with building regs).
This. It will immediately put off anyone with young children who is attracted by the proximity to schools. A lot of buyers can't see how easy it would be to sort, or have a young kid so really don't have the time. The aga/rayburn could also be a bit of a pain with young children as it's harder to childproof.
Feedback also welcome here - http://www.rightmove.co.uk/property-for-sale/property-33434157.html
Well, there's obvious problems which would immediately put off some buyers. I don't know how it's priced compared with other properties, but the 100K threshold may be significant.
Pictures are pretty grim, TBH. Can you retake on a nice, sunny day?
Second bedroom (the one with the nice fireplace) is not a double. Just makes it look even tinier than it is. Put a cheap single bed in it instead.
Kitchen is tiny, obviously. Not much you can do about it, but little things like having the window not covered in condensation and a nice view out to a pretty yard can make it seem better.
Why not stick a desk and lamp into the attic and do it out like a home office?
If anything, it needs a bit of cluttering to make it look cosy. Just seems a bit sparse and cold at first glance.
We recently used a high street estate agent to sell ours, as we wanted them to do all the viewings. We have 2 dogs , so we got them and all their bedding out of the way. Our agent got every viewer to fill in a card with their thoughts and left it on the kitchen worktop for us to read when we returned. Although it's nice to get feedback, most of the negatives we couldn't do anything about anyway. Too close to a busy road being the main one but the price reflected that anyway. Good communication with your agent does take some stress out of the situation though. They also emailed or phoned with any further feed back or viewing appointments.
when i was viewing the EA used to start the feedback phonecall with - there has been a number of notes of interest and several offers you will have to move quick.... to which i would often reply to my feedback that there was just too much interest for me.... which is about as useful as no feedback im sure but i wasn't ainterested in getting into a bidding war. - more often than not the house would remain on the market(in scotland so not sold STTC) for a good few months after this phonecall as well which would have me assuming these offers were ficticious.
Not specifically about the house itself (it's nice, and all covered above), but as a recent-ish house buyer, vendor-led viewings really, really put me off.
I want to wander round the house having an honest discussion with my other half and/or the agent about what I do and don't like about it, and that is more difficult when the vendor is there (being terribly British I don't want to say anything uncomplimentary about your house, at least not to your face).
If you're not doing it already, at the very least you need to let the viewers wnader around on their own while you're completely out of earshot (like standing out the back).
Pictures are pretty grim, TBH. Can you retake on a nice, sunny day?
Second bedroom (the one with the nice fireplace) is not a double. Just makes it look even tinier than it is. Put a cheap single bed in it instead.
Kitchen is tiny, obviously. Not much you can do about it, but little things like having the window not covered in condensation and a nice view out to a pretty yard can make it seem better.
Why not stick a desk and lamp into the attic and do it out like a home office?
If anything, it needs a bit of cluttering to make it look cosy. Just seems a bit sparse and cold at first glance.
Thanks Martin. Good opinion, and we'll take that on board. I know exactly what you mean.
Cheers
I'm not sure what value you'd get from feedback received from a potential buyer. What's the incentive for anyone who's genuinely interested to say anything. It'd be beneficial to them if you got the impression that no-one out there was interested.
Brant - if that's been on the market a year, there's something 'else' wrong. It's pretty small, but then anyone looking at it will know that before they view it and won't expect much more at that end of the market. The pictures/dressing etc could be improved as per Martin's comments, but none of it is that bad.
If it's not shifted in a year, I'd say it's either the location/situation putting people off (I've no idea of the area though), or it's just plain overpriced against the local competition.
are you selling it or is it available to buy?
the difference between the two is presentation and as has been mentioned above you need to aim at "show house" standard. Tidy doesnt cut it, immaculate is required in every last corner. Below are a couple of the things we did before marketing our last house to give you a flavour.
new matching bedside tables and lamps for the 'kids' bedrooms
full set of brand new duvets and ironed duvet covers - these were only out for show, never used
Zero clutter - excludes one mtb magazine, one daily newspaper both 'arranged' on the coffee table, next to a cafetierre and half drunk cup in the conservatory.
heating on, low, windows cracked open
every wardrobe, half empty, 1" space between every hanger and clothes organised (suits - shirts - trousers - jackets)
All out of season clothing/shoes stored (off site)
We were horrendously fussy about the marketing pictures, get the lighting right, but many Estate agents just dont GAS about what they are doing, rely on ever inflating house prices to do their work
We spent about £3k on finishing touches tables/lamps/flowers/pictures (after completing all outstanding minor DIY/work - £7k)
It took in the region of 1hr to set the house and a further hour to return it to a liveable state, for each showing, which i admit is a tough way to live for the 3 weeks from first view to Sale STC.
I look back at the marketing picutures now and dont recognise the house i lived in for 8yrs. The downside is, when you have done all that, you have to stay focussed on the reasons for selling in the first place.
Zero clutter - excludes one mtb magazine, one daily newspaper both 'arranged' on the coffee table
Did you tailor the mags/papers to the prospective buyers - Privateer and the FT - Singletrack and The Guardian - MBR and Daily Star?
Brants one, when you widen the search to half a mile I can get a 3 bed semi for 10 grand less.
My immediate reaction would be that its overpriced by as much as 25% and poorly presented.
Who is your target marked? BTL or FTB, if its the former reduce the price a lot, if its the latter drop the price and smarten it up I reckon
If i had time to research the viewers, i would have (excludes MBR/Star - does anyone aspire to that?)
brant.
pics - external, remove next doors bins. pull blind fully, clean upstairs window
2. clutter on mantlepiece
4. garden looks like a jungle
5. kitchen floor and window
6. bedroom layout
8. pile of bachelor cd/dvds - dress the room to be a 3rd bedroom/guest room/office/play room
9. is the car required here to define the parking?
10. further parking? but the text says parking for 1
it currently either belongs to an old person, possibly dead and property being sold by family, or to a bloke, recently separated/divorced, where the whole life of the house was taken away in boxes by the woman. As above, does anyone aspire to that situation? and want to pay £100K for the priviledge?
dont want to be harsh/rude/insult so please dont take it that way
There's 20 pictures but they seem to be the same ones over and over again. Are you hoping people get bored before the outside shots?
I like the inside though.
Would you be thinking about viewing house in this weather?
Things will pick up!
in the interest of fairness, ive dug this out.
http://www.zoopla.co.uk/property-history/24-honor-road/prestwood/great-missenden/hp16-0nj/28673590
abuse most welcome, with hindsight, a couple of the pics could have been better. The 12 pics dont include the conservatory, dining area or downstairs double shower room/wc
Looks nice to me, I like the exposed brickwork in the bathroom!
Rusty;
I'd sort out the stairs. There are no handrail(s)/ side/ bannister/ risers etc. Also make the 2nd bedroom look like bedroom. And hide your shoes.
Other than that it looks well finished. One more thing, would you pay £170k for it?
Feedback also welcome here - http://www.rightmove.co.uk/property-for-sale/property-33434157.html
+1 for the £100k threshold.
£99,995 for a start looks lower, and means that search engines looking for <£100k will pick it up. Then viewers inevitably buy the most expensive house they see, as it's obviously going to be the nicest. At £100k, you'll always be the worst house for people looking for £100k-£120k.
One more thing, would you pay £170k for it?
All depends on what the going rate in the area is....
it currently either belongs to an old person, possibly dead and property being sold by family, or to a bloke, recently separated/divorced, where the whole life of the house was taken away in boxes by the woman.
Giggling, but yes, I can see how that it looks like that.
It's my girlfriends 🙂
ooops.
if you share that information with her, please provide some relevant STW context
Brant: imvho I would (as suggested above) try to have photos done on sunny day (if you ever have them up there...). Get rid of the futon/floor on mattress in second bedroom - I don't care what happens in Japan, it's the furniture equivalent of Pot Noodle and loneliness. 😉 get rid of the stack of DVDs in the attic and put a lampshade on the bare bulb - it looks like a room that's been a dumping ground because the owner couldn't work it how to use it; ideally paint over the howking paint in white; +1 on dressing the room as a home office. Get rid of the Fiat - it's a tiny car that shows how small the parking space is. Clean up the garden. Condensation in the kitchen "tells me" it's cold and damp. Move the shower curtain so it's not blocking the window (and make sure shower curtain is new). The place looks sparse and a bit abandoned rather than just clean and tidy. Get rid of the white stools under the table in the living room - then get rid of the table that's neither a coffee table nor a dining table.
Who is going to buy your place? Couple with one kid, a couple or a single, probably? What sort of stuff do they want to see?
I have no qualifications in this area behind being a chump that is trying to buy a house.
Brant: I wonder if that would look better if it was completely empty. At the moment it looks abandoned, and it doesn't look like a loved/loveable home. Also agree with re-taking the exterior photos on a sunny day, moving the car first! And preferably tidying up the garden.
+1 De-clutter. Make it clean and presentable but retain a touch of reality.
Put yourselves in the shoes of different kinds of buyer and ask "What do they want to see / not see?"
For the OP’s
Too much clutter for me – a lot of stuff looks like afterthoughts/not enough space. There are a lot of things in “clumps” that don’t flow together. You’re not telling me that the stool in the kitchen really lives there? The bin doesn’t match etc. Bedroom has a lot of big furniture cramped into corners.
Looks spacious “ish” but with stuff thrown in. “Dress” those end sections in the kitchen cabinets, some lifestyle rubbish that’ll impress – flowers are missing too. Expectations are high thanks to all the programs on TV, if you are paying top end you want to be able to move in and not really have to do anything. I think your house finishing level is high, it’s how everything is set out (I hope that makes sense). It is a shame those stairs don’t go up the other way tbh, look pretty cool, I just wonder if the photographer can get a good shot with them moving up away from you (inviting you upstairs and all the jazz). As a parent I hate them though, see if bannisters can be put in that keep the sense of space – maybe as a feature (ie some iron railings that either look period/industrial to go with the stone work or something hyper modern as a juxtaposition) rather than trying to blend them in.
For Brant.
Clear/tidy the garden, looks like a shit load of work to get it manageable, in spring chop loads back, sort the raised beds/veg plot add rows of garlic and chives, look good need no looking after as nothing will eat them, maybe something like a rosemary/sage plant too – it’s 2-3 days work for the photos but at the moment it looks more like 3-4 weeks work. I don’t understand the parking either looking at the photos. Bathroom is nice, kitchen is tiny and layout looks poor, is that the photo? In soobalis photo/house the doors at the end lead you into the garden, looks large and drags you outside. I’m sure you could do better because I like a tiny kitchen but that layout is a putoff atm – use the window (light) better and why is everything beige? Get some accents/highlights in there. With the loft, I’d board/shelf out the eves that are useless (and that you are highlighting as useless with the books parked on the floor) so that space is useable. I’d also re-paint the loft (yellow and duckegg blue atm?) and get that light sorted – it does look like a deceased relatives – either go mini office style or guest bedroom. The 2nd bedroom? Either office/guest bedroom (opposite of the loft, although having an office in such a traditional bedroom space always “jars” me for some reason). I like the front (is it the front?) room a lot.
Soobalis’ looks like a show house – there is no question about enough space because everything is not there to worry about where the mop/hoover/iron lives. V. impressed, obviously set for the photos (or the person is OCD and lives alone with a bottle of bleach) but everything is set to allow people with no imagination to see how good the rooms are/work/flow.
Feedback also welcome here - http://www.rightmove.co.uk/property-for-sale/property-33434157.htmlPerhaps it's just "shoe valley" - this has been on the market for a year.
i look at those pics and it makes my shoulders hunch and i feel cold, it just makes me think of condensation on cold tiles and the remnants of an unhappy divorce. i would get rid of the odd things lying around but maybe put something in the kitchen even if you borrow a posh toaster or kettle or a fruit bowl it looks like somebody very sad did their pot noodles in there.
i look at those pics and it makes my shoulders hunch and i feel cold, it just makes me think of condensation on cold tiles and the remnants of an unhappy divorce. i would get rid of the odd things lying around but maybe put something in the kitchen even if you borrow a posh toaster or kettle or a fruit bowl it looks like somebody very sad did their pot noodles in there.
Poor Brant/Brant's missus... 😀
Nothing compares with the sadness of putting up your pics and getting laid into by the STW hive mind though...
Agree with most although we had stairs like that when growing up as my folks got bored of the bolt on bannister, wasn't that big a deal as I was fine getting up stairs by that point. I'd happily live in that as is and worry about decorating much later. Bloody hate magnolia but as a quick fix from the state we moved into it wouldn't have gone far wrong.
On spending £3k on tat and a further £4k on decorating, that's just madness, if I wanted to look at an Ikea catalogue I'm more than capable of finding one myself. And anyone who gives those stupid ****wit 'sleep', 'cook' and 'defecate' sculptures house room deserves everything they get. I'm more than capable of figuring out what the rooms function is thanks.
No on-road parking at the front and I don't like your neighbours.
I won't say which side, but I'll say 'Hi' in the morning when I drop the kids off at school.
ooops.
if you share that information with her, please provide some relevant STW context
It's ok. She knows all about STW.
Thanks for the feedback. I did laugh that people thought it belonged to a dumped bloke or a dead person. Interesting that no one seemed to notice the weird tiled floor in the lounge; pretty useful for bringing the bikes through from the cellar though.
No on-road parking at the front and I don't like your neighbours.I won't say which side, but I'll say 'Hi' in the morning when I drop the kids off at school.
I'm intrigued-email in profile!
Both/all the neighbours in the hamlet of the 6 houses here are and have always been great - and we will miss that if/when it sells.
suburbanreuben - Member
There's 20 pictures but they seem to be the same ones over and over again. Are you hoping people get bored before the outside shots?
I like the inside though.
+1 - that's proper sloppy of the estate agent and I'd be going batsh!t mental at them if I was paying for that. You could have many shots showing exactly what the property is like from many angles but you've got multiple repeats instead. Just looks like they can't be bothered.
I'll second the slightly cluttered/nice one the inside dodgy on the outside bits but it's relatively cheap considering the finish but then I'm not aware of the market there.
oh and steps out of the kitchen - looks like the cupboards are too high. ;o)
Slightly off topic why do you never see pics of garages on Rightmove? It's pretty fundamental for me and a large chunk of house so why no pics?
The problem isnt the cupboards being too high - its more my Mrs being tiny!
Massive thanks for the STW feedback 😀 Really appreciate it.
will have a good declutter, take a few new pics and sort the website photo's out.
RNP - it's probably been said before, but take out the desk and computer from the spare room. Turn it in to a nice well presented bedroom (maybe buy stuff early that would work for the new house too if you need to). Most people would be looking for a second bedroom rather than an office, so it's good to make it look like a bedroom.
Other than that (and the aforementioned clutter) I think it's lovely. I get rather jealous of people who can make rooms look homely, but modern. We've done ok with bathrooms and the kitchen, but frankly our living room and bedroom look very bland!
Having never sold a house before how realistic is it that people viewing would give feedback?
See, I [i]absolutely would[/i] if I was being shown round by an agent. I'd tell them right away what about the place I liked/disliked in case they had something else to show me that was perfect but that wasn't up on the web yet. I wouldn't do it because I care about fine-tuning your pictures.
But you've only got the one house to sell me, presumably, and it's [i]your[/i] house and you are (probably) proud of it in a way that a slimy-haired ****tock from Foxtons isn't. So I'm probably not going to tell you that your house makes me think of condensation on cold tiles and the remnants of an unhappy divorce. I'll just tick it off the list and move on.
🙂
Slightly off topic why do you never see pics of garages on Rightmove? It's pretty fundamental for me and a large chunk of house so why no pics?
This. Couldn't agree more. A manky bathroom or a picture of a spare room doesn't excite me - where are the shots of the garage / land / cellar etc?
[i]See, I absolutely would if I was being shown round by an agent. I'd tell them right away what about the place I liked/disliked in case they had something else to show me that was perfect but that wasn't up on the web yet. I wouldn't do it because I care about fine-tuning your pictures.[/i]
This, which harks back to my point about owner-led viewings.
you are right IHN, ive seen houses shown by the owner and its regularly been awful.
however, with a bit of thought and planning, the owner can be the best person to sell it.
So I'm probably not going to tell you that your house makes me think of condensation on cold tiles and the remnants of an unhappy divorce.
😀
I don't like your neighbours. I won't say which side
I'm being slightly facetious. I know Mark and Maz quite well (kids the same age) but the other side I find a bit, er, less approachable.
I'm sure they are fine as neighbours though.
Update.
The house sold a month or so ago, we didnt get round to taking any new photo's but did de clutter and had two fairly quick offers, the 1st we accepted but their chain fell apart, the 2nd we accepted £162.5k.
On reflection House Network were really good - it cost us £625 to list it with them and they were good with comms with the buyers.
How easy and good an online agent was came into focus when dealing with a bricks and mortar EA for the rental we are currently in - they were absolutely shockingly shite. I cannot express just how incompetent they were - there is no way I would sell through an normal EA in the future.
We are dealing with one now over a purchase. They are ridiculously bad. Can't see that business model lasting much longer.How easy and good an online agent was came into focus when dealing with a bricks and mortar EA for the rental we are currently in - they were absolutely shockingly shite. I cannot express just how incompetent they were
We've just been through buying a house and viewed quite a few. Some estate agents chased for feedback but as a buyer what's the point? If it was what I wanted to buy at a price I'd pay I'd offer to buy it.
Of the houses we viewed probably 50% we didn't like because of the house / location, the other 50% were decent but overvalued in our opinion. You can't add £30k on just because you've painted the walls and added an ikea kitchen.