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Anyone got anyway of contacting Virgin Media?
Came back from the weekend to find our land line phone doesn't work. You can ring the number and it rings quite happily but our phones are all dead.
I have tried plugging a wired handset into the first socket where the phone line enters the house and there is no tone.
The internet is working so I tried to get onto Virgins help desk for contact details but all the web pages just time out.
Any ideas (A) What might be wrong and (B) how to get to SPEAK to someone at Virgin to get it fixed?
Cheers
Mobile phone?
and what number should I dial?
I know, I will check their website...
...oh dear. Perhaps I should ask the all knowing STW
🙂
Take the master socket cover off and check the wires are still connected OK
They've done this to us before although it was the internet as well and somebody (I think they blamed BT) had apparently disconnected our line out of the box at the end of the street. Took a few days to get it fixed.
Another time something in the splitter thing broke and we had to swap it for a different one - might be worth trying?
0345 454 2222
Their website says:
150 from Virgin Media phone or mobile
0345 454 1111 from any phone
Thanks - will try those numbers.
We once had an issue with a splitter which is why I plugged the wired phone directly into the first socket to remove that possibility.
5 minutes of hold music so far...
Master socket off and connect to the test socket inside. If that doesn't work then that rules out issues with your own wiring.
If it's Virgin via cable they'll need to sort it out (technically the phone line is copper wire not "cable" but it goes to their own green box which usually has been kicked open and smashed up by kids 😉 )
If it's Virgin via BT then BT will be the problem if there's no tone.
"The internet is working" ... suggests to me it's cable, as your Internet will be coming through a coax connection and not the copper wire. One advantage of cable. Disadvantage is the stuff is shite, affected badly by signal noise and signal can be all over the place, but anyway 😉
and what number should I dial?
Ohhhhhh! 😕
Man coming out to have a look tomorrow
Thanks for the numbers and advice
Good luck.
When my VM line was down it was a nightmare - the mobile reception in my house is rubbish, so I'd try and call them via mobile and then either not be able to hear the person as line was so bad, or the connection would drop mid-conversation.
I resorted to using a neighbour's landline, and when that became too much of a PITA (as had to make numerous calls to them) I started using Skype.
if you have the VM smart call app on your phone and wifi is all ok then you can use that to dial 150 and not get charged the national rate or whatever it is to listen to the hold music