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'kin useless
That is all
S
Don't buy from companies that use them, don't sell stuff and use them - easy.
It's all down t the man in the van. DPD used to be bloody awful.
The latest driver is excellent.
APC however are the worst
hard to know which couriers are used by which companies before you order tho' surely?
But agreed, they're total twunts.
They once left a £200 drill square in the middle of my driveway, suffice to say it wasn’t there when I got home from work! Ordered a set of forks off eBay and the guy has sent via hermes. Tracking has said out for delivery for 4 days now!
no issues with my local hermes people.
hard to know which couriers are used by which companies before you order tho’ surely?
Nope, it is easy.
We do this every month or so.
I find them brilliant, a lot comes down to the local driver and ours is ace. I also send a fair bit of stuff with them, I can do it from the local petrol station at 10pm and it just works. Far, far better than royal mail in my experience.
I’ve only had the one problem until ordering these forks! Normally they are brilliant. At what point is it reasonable to ask questions about where my forks are?! Is it down to the individual courier or a company issue to sort?
I've found them great.i can send stuff from a local shop and I received stuff fine too.
It’s all down t the man in the van. DPD used to be bloody awful.
Not quite ...when something goes wrong getting it to the local man in the van they literally fall apart.
My Hermes delivery lady (Gillian) is excellent. I have had issue with other end couriers though but that got resolved through the central helpdesk...
It's all down to the people who get the contracts to deliver.
Hy Hermes driver is excellent, as is DPD. The APC guy even rang me to check I was in cos I happened to be in a work meeting, and noise cancelling headphones work well against my doorbell.
UPS can do one, they said they didn;t have time to deliver 2 days in a row, despite seeing them accross the road on one of those days (I live in a house not a high rise...)
A common issue with Hermes is that the delivery person will often clear your item down as delivered on their system just so they can meet their delivery targets and get their bonus. They will then actually deliver it as soon as they can, sometimes next day though. The problem with this is that you will probably of had a notification to say it has been delivered by then and of course you won't be able to find it as it's still in the back of their car or van.
As mentioned by others above some Hermes people are better than others.
DPD left a £1600 worth of titanium at my door on street.
It all depends on driver on day!
Yh DPD CS even they said they were absolutely appalled by his actions.
I’ve only had the one problem until ordering these forks! Normally they are brilliant. At what point is it reasonable to ask questions about where my forks are?! Is it down to the individual courier or a company issue to sort?
They won't deal with you, only the sender.
Report it as missing and ask them to start a claim. It will probably then turn up sat in a "facility" somewhere.
A common issue with Hermes is that the delivery person will often clear your item down as delivered on their system just so they can meet their delivery targets and get their bonus.
I don't think they can do this anymore, the PDA thing they use now wants a photo of the parcel and you or an open door.
("A common issue with Hermes is that the delivery person will often clear your item down as delivered on their system just so they can meet their delivery targets and get their bonus. They will then actually deliver it as soon as they can, sometimes the next day") This is tripe of the highest order, their eta is set by the individual courier, who then delivers to his personal timetable, why comment with no knowledge...
Always been brilliant for me.
And unlike the shitty post office - (where you can't even collect stuff from the sorting office now) they will leave it in a handy place if I'm not in.
And I've done so many deliveries with them, never had an issue. AND you don't have to wear a mask in the local Hermes drop off shop. Win!
will often clear your item down as delivered on their system just so they can meet their delivery targets
So, last week, when the Post Office delivery person scrawled "Go OnLiNe" on my "sorry we missed you" card and I had to spend half an hour trying to negotiate the shittiest website since 1997, then received an email saying "We've delivered your item" on the day they took my item away.. I wonder what Royal Mail were up to.
The Hermes driver round my way is excellent. Can't say the same for the DHL driver.
hard to know which couriers are used by which companies before you order tho’ surely?Nope, it is easy.
how ?
I ordered online last week and selected "Royal Mail 24" in the options.
Arrived in a DPD van.
Even when the website specifically stated the delivery method and named the company, it wasnt right.
Our Hermes delivery lady is lovely and wears very short shorts. She brightens up my day!
DPD Ian isn’t quite as sexy but DPD is Long of Couriers
This thread seems to have been posted in the wrong forum. 😉
I’ll drop it next door for you.
Oh! And Hermes are ace.
I don’t think they can do this anymore, the PDA thing they use now wants a photo of the parcel and you or an open door.
They did it with me a month or so ago. Not that was the biggest problem.
I sent a rim to Dan@handcraftedwheels in Lowestoft ... after a week it was still "lost" so I started chasing... about a week later I started a claim and informed Dan who informed me "it's being delivered now"...
I then received further emails saying variously "it's in the warehouse" /."it's lost" etc.
Dan then built the wheel and sent it to my mum's caravan..to a TYPED ADDRESS AND CARAVAN NUMBER. a week later guess what lost... found/lost.... and wrong name and wrong caravan number where a S became a 5....at this point informed Dan... don't try and fix it just let them deliver and reception know the driver... and will expect the totally wrong name.
I waited in for the 9-10 then 10-11 ..until it became 5-6 (or something) then at 17:59 I got a delivered message .. went to reception "nope not been today" (local Hermes is 1/2 mile away .. essentially the 2nd dwelling away)
Started the claim and .... 18:30 or so got a call from reception that it had arrived.
TOTAL CLUSTER MUCK from start to finish... the rim/wheel was sat about for 2-3 weeks in total.
My Hermes delivery lady is the best.
DPD can be a real pain as we are usually about drop 117 on the days agenda which is crazy for a rural area. The drivers have quit part way through the day twice that I know of so we don't get the parcels for a couple of extra days. Oh and they leave our parcels in random neighbours outhouse/sheds
Conversation with Hermes when my wife was waiting for a swimming cozzie before we went on holiday the next day:
'Hello, yes - my package is showing as delivered however I haven't received it'
'Yes it has been delivered. The driver has left it in your porch'
'We don't have a porch'
'Well the driver has left your package in the porch so that's where it is'
'Honestly he can't have done - we don't have a porch'
'Are you calling our delivery driver a liar?'
'Look, we live in a terraced house on a dual carriageway. The front door faces the pavement and the back door definitely doesn't have a porch. Hasn't ever had a porch. We don't have room for a porch even if we wanted one'
'If you are accusing our delivery driver of lying then I am going to end the call'
etc etc
We did ultimately find the package however it wasn't in the porch (you may have gathered we didn't have one) rather it was wedged in a gap between the retaining wall for the garden and the kitchen wall.
Another one for the 'they're great' category. I, and my kids (who buy and sell on ebay), have all used them, and they've been genuinely excellent both at picking up, and delivering when they say they will.
It's Parcel Force I hate with a passion.
As someone who gets calls to caravan parks I can tell you they’re an utter nightmare to find the right caravan, reception they rarely seem to be attended or there’s a number to ring as they’re on site somewhere.
I've had loads of parcels delivered by Hermes (from Wiggle) recently, never had a problem with them. I suspect its all down to the local driver.
I post 400 or so items a year via hermes, I reckon they've lost 2 in the last year. One of which they're being absolute dicks about, to be fair, but the other was refunded very quickly.
I'm sure a pretty big propoprtion are delivered a day late, and probably quite a lot slower than that, but frankly I don't care about that, if it's urgent I wouldn't be using a 2-3 day service anyway
hard to know which couriers are used by which companies before you order tho’ surely?
Nope, it is easy.
So, how do I know which courier a company is going to use for a replacement item that has been damaged, when the original item was bought from a retailer in a different country?
NO - MY HERMES Delivery woman is THE BEST, and boy just don’t she know it!
😈
As someone who gets calls to caravan parks I can tell you they’re an utter nightmare to find the right caravan, reception they rarely seem to be attended or there’s a number to ring as they’re on site somewhere.
It doesn't explain putting the wrong name and address or how that could actually happen when it's typed. Or the fact it was marked as delivered when it wasn't.
they rarely seem to be attended
Hence why I was forwards and backwards like an idiot...