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Hello all,
Wondered if anyone out there has been in a similar situation. Our little IT company has got slightly bigger over the last year or so and data management, call logging and sharing info has become a problem. There are 11 of us and we need to have the ability to for customers to log calls on a helpdesk on-line, for us to use the helpdesk internally, link to Office 365 adn Trello ideally, have a searchable database of all the previous problems and solutions, detailed reports and be good value.
We currently use a mixture of Trello, OneNote and Sharepoint but it not ideal as there is no central location where everything is stored and can be searched/reported on.
Does anyone have any recommendations for a good system, bearing in mind funds are limited?
Many thanks.
In a similar situation and we're using JIRA and JIRA service desk.
JIRA not sure if you can just use JIRA service desk but it looks like you can.
Atlassian own Trello so I'd expect the integration to be OK but I've not used it myself.
+1 JIRA Service Desk (ticket logging/kanban) and Confluence (Wiki/KB product) - both from Atlassian.
Caveats are its super cheap for <10 users, gets expensive as you start scaling up due to their licensing model and the fact you need to license every plugin for every user (we have over 200).
If I was starting from scratch I’d look at ZenDesk.
Freshdesk.
JIRA looks quite good. Do you mean that if you get a Trello plugin you have to buy for every agent? Could be expensive.
Have looked at NetSupport as their pricing seems to be good, but it feel s a bit old fashioned. If the functionality is good then that isn't really a problem.
Thanks.
BugTracker. The pricing is very good, but it looks a bit 1990.
Late to the party-
OTRS- open source, easy to set up, fits your functional spec.
Thanks for the suggestions - checking them out now.
Not sure if Spiceworks will link to Trello but it does everything else you mentioned. And it's free (ad supported).
We use Jira at work for call tracking....