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Having a right old laugh with ebay and wondered if anyone could help advise what to do next. I know there are quite a lot of posties on here so you never know! And yes I know I did a few things wrong, I won't be so trusting in future. And I will try and keep it short.
I sold a graphics card on ebay, buyer had no feedback but paid promptly. Sent it RM signed for 1st class, as the other options were all Hermies etc and from our shop experiences RM are more reliable.
Shows up next day, not marked as damaged/open by RM, and 'signed for' by the buyer. Covid restrictions etc etc mean he won't have actually signed for it, but RM do a witnessed drop off, where he would have picked up on it being open.
This is a very thin outer cardboard sleeve for the card, he is claiming it was left on his doorstep and never saw the driver.
Ebay said if I could provide a statement from RM saying they had spoken with the driver and he said it was delivered unopened, they would take that as proof.
After a long wait managed to phone RM, said what I wanted from them, they said they would email me. They haven't. I have a claim number, but every time I phone, wait times are 60 mins+. And they don't seem to have an email.
Ebay have now 're assessed' the situation, and refunded him. Apparently he provided proof it was delivered open. Which it obviously wasn't.
Outside how ebay can side with a buyer with 0 feedback over a 15 year user with hundreds, and a second business account I don't know.
But if anyone has any practical advice that would be great. It was £400 and I feel like I have been robbed, and he has got away with it no consequence.
TLDR // ebay scam £400 I sad hlp plz
So what´s the problem? IF he says it´s not working drive to his house and collect it from him.
He is claiming an empty box got delivered, and is somewhere in the south of England, I live in Scotland.
Then your claim is with royal mail. Will the insurance cover it? Failing that you might get a goodwill gesture from eBay. Best to phone them by arranging a call back. They got back to me in about a minute last week
Yeah just suffered from buyers regret. No questions from eBay as it was claimed not as sold.
So £50 out of pocket because someone got caught up in bidding frenzy and item is found for silly money.
Max claim value is £50, so nowhere near covers it. I guess my question is, does anyone know how I can email royal mail to get an update about my investigation, and if you work as a posty how likely is it they will be able to provide a statement saying it was delivered in good condition?
I have spoken to eBay appeals tonight, they say get a statement from royal mail.
Hold on a minute, he’s been refunded, but have you been defunded or have you still got your sale proceeds?
I’ve been in a similar situation - I kept my sale money but for whatever reason Ebay refunded the buyer out of their own pocket.
Feel for you OP and hope it's sorted, tbh if they had 0 feedback I wouldn't be selling someting that valuable to them.
Have to say that I'm not that chuffed with Ebay myself. Sold a few things and had a couple of winners back out with pathetic excuses. Can't leave them negative feedback just cancel the sale, timewasters hack me off.
The other auction I had at the same time buyer backed out in the morning. Re-listed on a cheaper buy it now and it was gone by the next morning, and the buyer was a top bloke.
Yes he has been refunded and it's from me. Taken out of my paypal yesterday.
I genuinely didn't expect ebay to side with him, it just seems insane.
Try
customer.service@royalmail.com
See so many stories about this sort of dodgy dealings I just can't be bothered with selling on eBay.
I'm sure loads of people get on fine with it, but it's a buy only market for me now.
Max claim value is £50,
Max claim value is whatever you insured it for when you posted it and your claim is against RM not eBay. If you've sent a £400 item and gone "fifty quid, thanks" when asked what it's worth at the Post Office then that's on you. Sorry.
I got a guy emailing me the other day saying "never received my vinl mate and it's payed for!!!!!". I asked him when he placed the order? He says 12th January. I look and can't find anything so and ask him to doublecheck. "12th January 2020". Over a year ago! I've not replied yet. I don't really know what to say 🙂
Surely if the buyer has "signed" for it then if you ask for POD then that should be enough for ebay. However if RM can't provide POD and you therefore want to claim and you only insured for £50 then that is all you'll get. You shouldn't have to get a statement from the driver - just the POD from the tracking. If he is claiming you sent an empty box (is he?) then ebay's money back guarantee will kick in. What you'll need then is the proof of posting showing the weight. If you get all that then you might be in with a chance. You definitely shouldn't be out of pocket by £400.
Id disagree with oceanskipper - eBay would normally get involved at this point, what if a seller only sends an empty box. Buyer signs for it and seller gets pod. eBay will always get involved, and 99.9% of the time side with the buyer.
They always side with the buyer imo to keep the credit/debit card companies happy and try to have the smallest chargeback amounts in PayPal.
Unfortunately for the OP the most you'll get back is the £50 from royal mail, and a lesson learnt.
You could, as I have done in the past, take the buyer to small claims court. Try to scare him into paying you back. But, firstly if it went to court it would be down south (always near the defendant) and secondly I doubt on the evidence it would get to court unless you could get a statement from RM saying the package wasn't torn or ripped.
If you’ve sent a £400 item and gone “fifty quid, thanks” when asked what it’s worth at the Post Office then that’s on you. Sorry.
I assume the op had confirmed 1st signed for when listing the item, rather than asking PO advise on how to send. eBay is an absolute arse at getting the correct postage and value. They really need to force buyers to spend extra on insurance when items sell for over £50, and the postage should automatically rise as the price does. With no other options on bin items.
But they'd rather have the sale.... I prob reject 3/4 items a week that eBay have declared are small parcels but are massive and weigh over 2kg. The sellers aren't happy when they find out the item they sold is now going to cost £9.99 to send minimum.
I'm not sure I agree totally @monkeyboyjc. Ebay make their money from sellers not buyers. However there will always be disputes and ebay will often fund both buyer and seller to keep all parties happy. The money back guarantee does just that - enables the buyer (not the seller) to get their money back from ebay if there is an issue. If the seller has proof that he posted the item and, without photographic evidence, the receipt showing the weight, along with the POD from RM then why on earth should the seller be out of pocket because the buyer claims it didn't turn up when there is evidence that it was A) posted and B) delivered.
If it wasn't delivered then a £50 insurance will be no good obviously.
I do agree that the Ebay postage calculation system is total rubbish though and you are better going to the PO.
eBay make there money from people buying stuff.. the seller pays the fees, yes, but its the buyers money and with out the buyer there's no/very little fee (as a business seller all my fees are free until purchased) - the buyer is the one ebay needs to keep happy.
The 'sellers protection' is almost just an illusion. Seasoned sellers with 10s of thousand of feedback take the fraud claims as a matter of course. eBay's own forum is filled with threads just like this. And tbf there also a disgruntled buyers page, however they are always directed to how to get their money back and then go quiet - they hold all of the cards ultimately. The sellers threads can be pages and pages long with no resolution.
Unfortunately eBay is, has and always will be bias towards buyers. All shopping, (but especially internet shopping) Is generally geared towards buyers protection rather than sellers. Customers always right!
Add to this eBays ownership of PayPal, PayPal has deals with every debit and credit card facilitator, they don't want to be black listed from 10,000's chargeback a day (which the cc company pays for) so they set up buyer protection. this does two things - it gives the buyer there money back if disgruntled (even a little bit), so some sort of peace of mind. And biomasses the need for chargebacks - an automated refund policy, people from eBay only get involved, in my experience, if they really have to. 9x out of 10 it's an automated process.
This doesn't stop me from using it as an online selling tool, but I generally try to go though more seller friendly channels first.