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My i Phone 7 has developed a fault where it won’t switch on at all, completely dead, won’t charge. Fortunately (hopefully) I have insurance attached to a bank account which will fix it providing I erase it!
But I can’t, I did go to <i cloud>< find my phone>< All devices>< my phone><erase>. This set up an erase request 14th may but the insurance company says it’s still enabled, which it will be won’t it? Until it tries to connect to the internet. Is this all that can be done or is there anything else?
Thanks
Can you connect to a PC and try through iTunes?
Yeah. Have tried that also. It’s completely dead.
Have you tried DFU mode?
In some situations, your iPhone may not turn on because it won't boot up or gets stuck at the Apple logo during startup. This can happen after jailbreaking or when you try to install an iOS update and it fails. If you're facing this problem, put your phone into DFU mode this way:
Make sure iTunes is running and that you've powered off your iPhone. Plug your iPhone into your computer.
Hold down the on/off button for 3 seconds, then let it go.
Quick-press the Volume Up button, quick-press the Volume Down button, hold down the Side button until the screen goes black. Without releasing the Side button, hold down the Volume Down button for several seconds. Release the Side button while keeping the Volume Down button pressed for several more seconds. Open iTunes and follow the instructions.
*Press and hold down the volume down button on the left side of your iPhone while still holding down the On/Off button for about 10 seconds*
For iPhone 6 and earlier, hold down the on/off button and Home button together for about 10 seconds.
Release the on/off button, but keep holding the volume down button (on iPhone 6 or earlier, hold Home down) for about 5 seconds.
If you see the "plug into iTunes" message, you've held the buttons down for too long. Start again.
If the screen stays black and nothing appears, you're in DFU Mode. Follow the onscreen instructions in iTunes.
https://www.lifewire.com/what-to-do-when-your-iphone-wont-turn-on-2000281
This is about as deep as a user can go. If this doesn’t work it’s the Genius Bar, I’m afraid.
Think I did try something like that too. It’s at the insurance place now so up to them I guess. They are saying find my I phone must be off or it gets rejected, and they can tell apparently but I can’t see how it will erase until it gets on line, if an erase request has been made but it can’t be powered up. I’ll give them a bell tomorrow. Thanks for the suggestions.