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i know they get a bit of a hard time on here,
i require a new sat nav so a visit yesterday resulted in some helpful advise and pointing me to a device i had not considered but is a lot better for what i need
ordered on line to collect extra £15 discount. within 2min of placing order got a phonecall to say it was ready to collect
now thats service just hope it all works
If I took out everything I have read about them on the Internet and judged them on in-store experience.. I would be giving the local store around 8/10.
The only reason they will never score higher than that is because of the managers attitude to college kids going into halfords during the morning break here in Inverness.
In the early 90's three of us were told to leave as we were a security risk. I think I remember going back down in the eve with my father and we both had a chat about it to the manager. I was well hacked off. It must have been years before I returned.
My Halfords are pretty much next to useless.
I phoned them up the once on the off chance to see if they could face a frame I was building up. "yes" was the answer and a positive "bring it down and we'll do it for you cos it's only a two minute job" followed. I waited in queue for half an hour to be told to "come back on Tuesday cos we're busy"...WTF.! 👿
That is real bad customer service. Real bad.
The kid who worked there going back ten years ago was really good and would always help. Now the lads in there couldn't give a shite about customer service.
got to say it all went well, was all there waiting for me with a smile even got a little extra discount as all the discounts had not been added when ordering so big smiles from me
My local ones useless too, the kids clearly don't want to work there.