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We've had our landline & broadband with BT for years over which time the prices just seem to creep up; currently paying just under £70 a month. It turns out that a work colleague is paying £32 a month with Truespeed.
I did an online chat with a BT advisor last week & discussed reducing our bill and cancelling the landline; the best they could do was offer a £5 a month saving by cancelling our landline (which we don't use) but insisted that we speak to someone on the phone before moving.
I've not long come off the phone to a BT advisor; BT can now offer me a £10 a month saving (big deal). The thing is, before ringing I went through their new customer process online and was offered a package at £32.99 a month for 2 years; they won't put me on this as an existing customer even to stop me moving (and I believe they're losing customers at quite a rate).
The fly in the ointment is that we still have 6 months to run on our current BT contract and they'll want around £160 exit fee, but as I'd be saving over £35 a month we'd still be quids in after the 6 months.
So, before we move to Truespeed, does anyone have any experience of them? They seem to get good reviews. Anyone, or anything, else I should be considering?
If you have a standard phone line the world is your oyster some providers will pay off part of your contract too. Truespeed are a new one on me might just be local to your area
Thanks for that.
I think we're fibre to the exchange and copper cable from there.
I'd assumed that Truespeed were national but I've just had a look and they cover the Southwest (we're in Somerset); they're certainly going all out in the area.
Fftp fibre to property
Ftc fibre to cab (copper from your house to green box)
Still makes no odds unless in a new build home under 2 years.
Shop around
Just done the same - just finished BT contract and can stay on their variable (non contract) for £53 /mo. Or I called cancellations and they offered me £5 off for a 24mo contract so £47.99/mo. That's £1150 total. For 146 speed.
As we've been looking at BB for my daughter's Uni rental, and their landlord recommended Virgin Media I have had their page open and they are offering £15 a month for 6mo, then £33/mo for 18. Total £684, for 264 speed. Plus a £30 giftcard as my neighbour sent a referral code (checked with him as he's on VM and wanted to get his opinion on resilience of connection as I have heard VM can be sketchy - and seems to be fine in his opinion)
I'm just astounded at the difference between retained customer price vs new customers vs others. Mad...