You don't need to be an 'investor' to invest in Singletrack: 6 days left: 95% of target - Find out more
Had my torch fixed, a Maxx-D from 2017, that I bought 2nd hand.. £17 returned, you really can't quibble about that.
I was fully ready to accept a 6 year old torch might not be repairable.
Bang on service.
👍 to Matt and Co.
Tis why, to this day, I still won't recommend anything else...
Great bunch of guys too...
Ditto
My MaxxD is a 2014 model, I think, wasn't charging, well out of warranty, sent it to them and they sorted it last year for £15 incl postage.
Yes, it only has 1200 lumen but it's all I need for the occassional pootle in the dark, price per ride is negligeble now
Very much the definition of true quality is never cheap
Same experience.
Sent off my 2015 maxxd in April 2022 and got charged £14 to replace the battery insulation to stop it rattling.
Brilliant customer service.
How do you contact them?
I sent them a message regarding the broken lens on my Tracer asking if I could buy a replacement lens. Was hoping to get some of this legendary customer service.
Got no response at all. I think that was sent to the support address on the website.
They also gave my light battery to someone else at the D2D one year 🤣
I got it back about an hour later when the person returned it.
service@use.group
is the one I used when my maxx-D wouldn't turn on. Again £17 and returned a couple of days later
I contacted them using that ^^ email address too.