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My googlemail account password has changed and none of the 2 factor authentication methods work.
Googlemail are supposed to be going to contact me but it's been 3 days, any useful ideas will be gratefully received
Pesky
2FA won’t work if you have the wrong password. Do you mean your back up methods like fallback email address for a reset or additional phone number?
Did you forget it or not check you’d stored it in your password manager? I’ve done the latter with another service. I got a reset password link sent to my fallback email address and got it all working again after that.
can’t help you with speeding up Google’s response, sorry.
I had this last year and Google couldn't help. I had to abandon the account and make a new one, sorry. Have you got any devices lying around that are still logged in that you can at least try and backup all your data from? You won't be able to change the password but you'll at least be able to set up mail forwarding, download data etc.
I always assumed 2FA would allow me to reset my password but it doesn't, you need quite a lot of information to do that such as being able to make a close enough guess to what the last password you remember was and stuff.
I would be talking to my bank and phone provider ASAP. How did it change?
I had this a couple of years ago. Every attempt I made to reset via Google failed and I was in a circular loop.
I did eventuallly get it fixed by contacting a now pretty senior manager within Google who had worked in my team for his work experience. I was lucky.
I had this too. Changed the password but somehow it didn’t update in keychain. Had backup email etc, etc, but just ended in the circular loop. Never got access to it again.
I had this a couple of years ago. Every attempt I made to reset via Google failed and I was in a circular loop.
I did eventuallly get it fixed by contacting a now pretty senior manager within Google who had worked in my team for his work experience. I was lucky.
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I should add that before I actually resolved the issue via the backdoor I could still access my gmail via Thunderbird and my iphone. I checked the passwords stored in Thunderbird and it was the original, non-working one,,, so beats me how that worked but it did. So whilst I had access to gmail via those routes I couldn't do it via my web browser.
The other thing I couldn't do was log into any other services with my Google ID. My big concern at the time was that I was planning on changing my laptop and thought I would them lose access via Thunderbird.
As things luckily worked out I got away with it .Lesson learnt and I'm now paranoid about anything Google password related.
Hmm, lots of other posts there that have had the same issue I had at the time. I had no idea what happened because I hadn't changed my password, and I hadn't forgotten it, it just didn't work one day.
For future use it's worth making sure you've a few one-time codes from Google. Very handy to have as a fallback if other recovery options fail.
Had this recently with a 15 year old Google account that was used for some of their business services. Associated with a phone line now defunct (when you could add land lines) despite knowing password and receiving emails on both main and recovery addresses totally locked out as I can't get a code by phone. Just recieve critical security notifications when I try to log in. Took a couple of weeks wrangling to have them add our directors Gmail as admin, as the old account seems unrecoverable.
The word is Google have removed humans from the account recovery process as this was the main way account were hacked (the 'please help I can't log in' vector) unfortunately if your problem doesn't fit their recovery profile, tough.