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My sons Google Account is locked, and he needs to access emails for UCAS applications etc.
But- laptop froze and has need recovered, the access code goes to An old phone and he has been through every step By step guide to recover it. Do any humans work there?
Nothing is working.
Failing that- is there anything we can try.
No, no humans work there (for this). If you can't get in using the various routes they send you down, you lose the account (source: it happened to us).
Can you thaw the laptop? Do not wipe it until you've tried everything. You only need it to boot once.
What do you mean old phone? As in old number? Can you get back into the number anyhow to get that message? What about the recovery email address?
As soon as you get in, on any device, tidy up your recovery.
Just stick the SIM from the old phone into a new one and use that to get the recovery SMS?
I lost my last Google account for good when a similar thing happened. I had to just make a new one.
1: Recover SIM card and put in new phone for 2fa.
2: Sign up for a paid google apps account to get human help desk that may be able to help.
3. Try signing in from hardware / SSID combo known to Google in past. Sometimes they will let lost password slide if they class risk as low.
I take it you've gone through the online account recovery process? That's the only way. Google removed humans from the recovery process as it was the main way they were being hacked (social engineering) the downside is genuine users can be locked out for good. We had an account we used for a Google business service but associated with a long since disconnected land line (you used to be able to use land lines) we never got the account back and had to write to Google to get another account set as admin for the service, took ages. My advice – contact UCAS get the emails sent to another account!
My advice – contact UCAS get the emails sent to another account!
yep I did manage to claw my google account back but it was stressfule enough without that sort of thing in the back ground.
ITs UCAS imagine how many numpties they have to deal with EVERY DAY who are in similar situations.
You printed out some recovery codes when you set up 2FA originally right?
You printed out some recovery codes when you set up 2FA originally right?
Some pretty fine passive aggressive snarkiness there!
The 2fa phone is about 3 phone numbers and phones old which is the problem. I don’t think he knows which sim it is, but he’s been through as many as he can find.
Yeah, it’s goodbye I think and just sort UCAS direct.
Thanks for all the suggestions though.