glad chainreaction are going bust

Yeah, one mucked-up delivery definitely means that lots of people should lose their jobs. Good on you mate.

So just to clarify after one mess up. You are happy to see the loss of jobs etc?

This will go well for you.

Harsh, but fair

But the OP admits that they didn't check the address themselves at the point of sale?

I feel sorry for you that your delivery was messed up, its bloody annoying, but realistically; checking the delivery address is the right one is page 1 of the manual of "So You've Placed An Order On the Internet"

Plus also hoping that a bunch of folks that are losing their jobs is pretty low 

I don't like seeing anyone to out of business. Well, maybe Mike Ashley but even then that would affect too many other people.

I once had a Chainreaction delivery go to the wrong address because i didn't check it before i confirmed the order.

I [s]bummed every employees dog to get back at them[/s]just went and picked it up from the address i'd wrongly agreed to it being sent to*.

*The local GP surgery right in the height of the pandemic for anyone interested in my cool story.

Pretty sure CRC sent me about 150 emails warning me to check my address etc after the migration.

🤷‍♂️

In this day and age, how can something like this happen??

Absolutely appalling. 

Make sure you email the CEO of the mortgage providers of the laid off staff aware, so they can submit repossession orders much sooner

….or maybe take acceptance that you made a mistake which contributed to this…

PILE ON PILE ON PILE ON.

don’t pile on, let’s just agree that the OP ****ed it.

in over 40 years of cycling, Chainreaction are by far the best cycle shop/retailer/inline store i have ever used.

and as longer posting forumites will know, that will have been a hell of a lot of purchases.

Ton has bought two bikes from them since this thread started.

For all you crying over job losses you didn't spend ages on the chat function being fobbed off. I didn't change the postcode when they carried my address over . They did but suddenly it's all my fault.  If that's the level of customer service that's acceptable to you then i despair. You can't speak to them on the phone (they won't give you a phone number ) and the chat function just endlessly repeats the same it's your fault .

I have never had issues with CRC, in fact the opposite over the years.  Ordered some bike trousers on Thursday, delivered Sunday, top result.

Not overly keen on the website, but service has been pretty good.

While we should all be concerned about job losses... how many jobs have already been lost due to the merger to create this new behemoth of a Wiggle company? Does ChainReaction even really exist now, beyond being a different web front end for Wiggle... and a load of customers migrated across to it? If further up the chain Signa had kept funding the trading loses... how many other retailers would have had to shut up, or cut staff, in the face of that competition?

For all you crying over job losses you didn’t spend ages on the chat function being fobbed off

Ah good you found your spade.

I don’t like seeing anyone to out of business. Well, maybe Mike Ashley but even then that would affect too many other people.

Sports Direct are the only company i know who change my address every time i use them online, i have to remember to go in, redo the address, every time, then buy, then double check afterwards.

How many jobs lost in LBSs since chain reaction took so many sales?  Hows about some appreciation for all those that CRC put out of business with their predatory tactics?

If you care so much for the CRC employees about about those LBS employees?

Just a different perspective and a different viewpoint leads to different conclusions 🙂

Alpkit did it to me once. Like fully delivered it to an old address different to the one on my order.

I am extremely enraged they are still going strong but may nip up and TP their Edinburgh store.

 You can’t speak to them on the phone (they won’t give you a phone number ) and the chat function just endlessly repeats the same it’s your fault .

It is your fault because you didn't check the address before you hit confirm. There are at least two opportunities to do so before you buy something. 

That's before we get to your lack of basic human empathy... 

Just out of interest, are the people who are so keen to remind us of our selfishness by not taking into account the CRC staff the same ones who reminded us of our selfishness because we bought from CRC and thus didn't take into account the staff of our LBSs?

Or are they two distinct groups who just like pointing out the other's selfishness and whoever losses the most jobs in a particular week is the winner?

‘PILE ON’ comment rescinded. Quite frankly the OP is being ridiculously childish. I hope the leave is senses is temporary as the result of some post-op medication. As others have said, one messed up delivery does not justify a whole bunch of ‘people losing their livelihood’ sour-grapes.  MISTAKES HAPPEN.

glad chainreaction are going bust

damn right brother, my last order didn't include a free bag of haribo

Man doesn't check essential information on his order, man now says its absolutely fine that a large proportion of the c.900 employees may lose their jobs, man also shouts at clouds and the tele at regular intervals as it wasn't like this in his day / before / ever.

I've had one warranty issue in many many years of using CRC / Wiggle, it was a cracked freehub on a set of wheels on a bike I bought. I bought the bike in 2021 and just over 2 years later the freehub cracked, I contacted them via the webchat and they agreed to sort it all out, no real questions asked, nice!

‘PILE ON’ comment rescinded. Quite frankly the OP is being ridiculously childish. I hope the leave is senses is temporary as the result of some post-op medication. As others have said, one messed up delivery does not justify a whole bunch of ‘people losing their livelihood’ sour-grapes. MISTAKES HAPPEN.

This.

I rarely buy from them because I would rather support local shops or atleast LBS's's's with an online presence.

That is very different to throwing a wobbly when a bad thing happened one time.

The OP was presumably quite happy to use their business model of cheap on everything including customer service until it directly affected him.

Yeah, one mucked-up delivery definitely means that lots of people should lose their jobs. Good on you mate.

FWIW I have used them a lot over the years so obviously partly to blame, but I've also tried to use LBSs as much as poss where they're not too egregiously more expensive!

(just passing comment on the general state of things, not specifically the OP, which I am deliberately not taking a side on!!)

no-one wants to see anyone lose their jobs,

The OP did on his second post?

I would like to know what this item is. I hope it's expensive, therefore worth the flaming.

So CR get involved with the forum and then their order system screws up...?

Makes you think...

Look, OP has just had a frustrating customer service experience, is unwell following surgery, and is having a little vent on here. Let’s let them vent.

I do feel the thread title is very insulting to those losing their jobs.

But let’s not descend into insulting anyone else.

🤣. Oh dear OP. There's a lot of pent up frustration on here at the minute. You have just really, really asked for it. Good luck with the meds and recovery. See the thread about how many times people delete posts before sending 😂

MISTAKES HAPPEN.

Fair enough, but to ought to be up to those who caused the mistake to take whatever corrective action is required.

In the spirit of olive branching.

OP where is the delivery someone might be nearby that can bridge the gap.

If it's in Peebles... I can pick it up for you.

I managed to order stuff to my old work (40 miles away) from sportspursuit - only noticed when I received the dispatch email saying where it was going - I think it just said dispatch to default address when I ordered. Sheepishly rang my old work and and asked them to hold onto it for a few days until I could get it.

Cool story

How many jobs lost in LBSs since chain reaction took so many sales?  Hows about some appreciation for all those that CRC put out of business with their predatory tactics?

If you care so much for the CRC employees about about those LBS employees?

How many jobs lost in LBSs since those who ran the LBS in which they worked didn't grow their own businesses, see opportunities for future growth or be in the right place at the right time, and then worked within the system to enable their particular LBS to become another CRC?

CRC didn't  become a global business from nothing - they were an LBS... One which just happened to be more successful than any other. There's no shame in that.

OP is clearly a bitter person who needs to chill, and pray that there isn't someone, somewhere else, aggrieved with their employer, hoping that the OP loses their job for some mistake they made themselves.

I know a number of people caught up in the situation, not direct employees of CRC (not that that should matter), and it sounds ****ing horrible.

I don't think the OP's stuff got dispatched to their old address.  I think they said it was a similar address but one that had nothing to do with them.

If that's the case there must have been some really weird shit going on when they merged the various customer databases.

And TBF, if it was a similar address to mine but one that I had never lived at I'm not sure if I would have picked up on the error myself.  Seems like CRC is at least partly responsible if their database merge has caused behaviour no customer could reasonably expect to see, ie, the customer should be on the lookout for an old address but not necessarily a similar address that they have never lived at.

Fair enough, but to ought to be up to those who caused the mistake to take whatever corrective action is required.

In this case, it sounds like the OP caused the mistake as they didn't double-check the order and delivery details (which are surely standard checks you make before hitting Confirm on all online orders?)...especially if an alert was sent after the migration to all registered people to check their details were all correct (aware a reminder email is easily missed, but not doing any check yourself is a bigger issue, I reckon).

Should this be in the bike page?

For all you crying over job losses you didn’t spend ages on the chat function being fobbed off

You were probably talking to a bot, fair enough if it loses it's job but that's a fair bit different from the humans who work at CRC. I can understand your frustration but in CRC's defence it would have been wise for you to check the delivery address with it being your first order since their massive systems migration and there's not really much they can do about it their side now (apart from shipping you a replacement FoC but their policies might not allow the bot to do that as you confirmed the order details during checkout).

but in CRC’s defence it would have been wise for you to check the delivery address with it being your first order since their massive systems migration

Is it reasonable to expect a customer to know about the system migration or even what that could mean?

Seriously, am I the only one that finds the OPs description of his address being changed to one that was similar to his but nothing to do with him a weird outcome for a database/system merge?

I could see there being issues with street addresses, house numbers/names, etc but the postcode would be the one thing I would expect to be successfully merged.

While there's blame on both sides, to avoid joining the pile-on and in the spirit of being helpful, where do you live? There are STW members all over the place, as you are immobile maybe someone would collect it for you. 

I assume it's not a massive rush, being too incapacitated to drive 15 miles currently you won't be riding for a while?

I bummed every employees dog to get back at them

TBF you wouldn't have needed much persuading to start, if the rumours are true...

If that’s the level of customer service that’s acceptable to you then i despair.

I mean, for me it's food banks and Gaza, but everyone's got their own tipping point.

Should've used Paypal 😛

Do you need the CEO's email?

I thnk the OP should purchase a set of bombers to own them with. Theres some in the link below:

https://www.chainreactioncycles.com/p/marzocchi-bomber-z1-boost-mountain-bike-forks

Only me that finds it a weird outcome for a database merge then.

Or does everyone just need a bit more time to get the 'witty' comments out of their system before they can decide?

People lose jobs then get other jobs all the time and I imagine the majority of jobs at Wiggle were just jobs that were going and far from anyone's dream job/career so they will no doubt get another similar job pretty quickly.

I don't however wish for them to all lose their jobs because I didn't check my address when buying from them...

For all you crying over job losses you didn’t spend ages on the chat function being fobbed off

Well, if it was ages, that's fair enough.

It's not as if you have anything better to do, is it?

I hope the district nurses don't get your bandages too tight, you'll be burning down the NHS

Yeah of course it’s a weird and unintended outcome but I bet it happened to very few people, and in reality a minuscule % of the overall customer database. It was a mistake. One that (understandably) caused the OP some grief. If it happened to everyone I think the (cycling) world would have known about it by now. I have similar issues with a new house build near me (with a very similar postcode and similar road name). I haven’t wished anybody unemployed over it. 

I'll miss the free haribo.

Is it reasonable to expect a customer to know about the system migration or even what that could mean?

Nope of course it's unreasonable, I would think that it's entirely down to CRC to get that right. But also Buyer Beware applies here. There are few guard-rails when you place an order on t'net, and amongst the very least checks you should do before pressing the "Order Now" button is check basic shit like; where is it going? Will I be in when it comes, is it better to have delivered somewhere else like my work? Have I mistakenly ordered 10 instead of 1? is it the right size, colour etc etc. If you're just pressing buttons in a rush, then I guess shit like this happens, and you learn and grow as a person. 

Feel like the OP was making a throwaway statement about the brand rather than actually manifesting job losses like

I could see there being issues with street addresses, house numbers/names, etc but the postcode would be the one thing I would expect to be successfully merged.

I guess they could have gone for one of those where you start typing your address and the it autofills from there?
Although given addresses are normally pretty standard why go for that and not just map directly across is baffling.

Pointless story... Rave coffee once sent my stuff to the wrong address, where they had autofilled the address with the wrong data. Yes, I should have checked before "hitting the buttons", but hey... still their mistake, even if I didn't spot it. Did they argue about it...? No, they said nice things to me and sent out another box to the correct address, and corrected the data they held on me, for me. But then perhaps they employ the right ratio of staff:orders. All companies get shit wrong... everyone knows that... but there are different ways to handle things when cockups occur... but the good ways require good people with the backup from their employers to put things right if they can.

Although given addresses are normally pretty standard why go for that and not just map directly across is baffling.

Using a PAF to clean up address data during mapping could be a thing (esp where more address lines allowed in the originating system or something similar)... but in that scenario you'd NEVER dump a supplied postcode. Would you?

Only me that finds it a weird outcome for a database merge then.

My bet is on the merge process used having a "duplicate record" management feature that scored the OPs record as either a likely duplicate and some human actually hitting a merge button, or an automated merge feature to the same effect.

Mistakes happen. How a business responds to that mistake is the measure of them.

In this case, I think it's unreasonable to expect a customer to manually check their address on every order when they haven't had any call to change it such as moving house. Who does that? Some sites have one-click "buy now" where you don't even see your address. I'm with the OP on this, this is their mistake to rectify.

Legally, it is the seller's responsibility to ensure safe delivery to the buyer. This hasn't happened, though they could argue technically that "we safely delivered it to the address on the order" and that could get messy fast.

The chat is disappointing, what should've happened is "terribly sorry, it's a mistake on the data merge, we'll send out a new shipment and get the old one collected" rather than "terribly sorry, it's a mistake on the data merge, you should have checked that we hadn't *ed up so sucks to be you, bye." Again, I'm with the OP on this.

However.

a) It's easy to see why a company going into administration may be out of *s to give.

b) Whatever the OP chooses to do, I would suggest that time is of the essence here if they have any hope of redress.

c) Bought on credit card? Section 75 it.

d) Being glad that 900 jobs are going on the back of one bad experience is a pretty shitty attitude. I'd have more sympathy here if it were the latest in a string of screwups. I would do the Dance of Joy if Yodel went pop tomorrow, for instance.

Good call piemonster. Someone else mistyping their email address to the same as the OP's could have resulted in the postcodes getting merged/copied. Or a name+DOB match for two people with the same name, or something similarly very unlikely but not impossible sneaking past an inexperience or time pressured migration team. Anyway, the time to fix this is when the customer brings it your attention... not fob them off.

Only me that finds it a weird outcome for a database merge then.

Not just you. I find it fairly improbable that a database migration/site upgrade would mangle the address like that. Not *impossible*, if they tried to do some kind of address normalisation based on an external lookup, but a postcode mismatch seems like it would be a pretty fundamental reject.

Given that the billing address and postcode should be checked as part of the authorisation process for the transaction I'm not sure how this happens.
When the new address data didn't match the card why wasn't the transaction failed?

(I have to have two distinct billing addresses for various of my cards because the address data onr card issuer uses has my address as 123 the street, 789 Main road as opposed to just 789 main road like everyone else. The transactions fail if I forget which card issuer has which address)

When the new address data didn’t match the card why wasn’t the transaction failed?

Shipping vs billing address?

Shipping vs billing address?

Don't you have to manually select a different shipping address?

Slight diversion, but has it been confirmed Chain Reaction are going down the pan? I'm a bit out of the loop on this. I know there's a thread on the bike forum and I've had a quick look, but without reading the whole thread I've not seen any confirmation.

I've used them loads and always had pretty good service from them.

has it been confirmed Chain Reaction are going down the pan

Maybe, but they sent it to the wrong address if so.

But no, no confirmation of anything of the sort.

has it been confirmed Chain Reaction are going down the pan?

No, nothing has been said directly, we're all putting 2 and 2 together and getting 4.

Wiggle is in administration (from wiggle.com):

CRC is just a trading name of Wiggle, as far as I know (from chainreactioncycles.com):

There's no openness about this on the CRC website at all. Probably legal... but...

Just to cheer you all up, someone I know (genuinely not me) once accidentally ordered some kind of moderately mucky book from Amazon (US) and somehow a copy was sent in his name to every delivery address he'd ever used, including his family and in-laws 😯🍆🤣

how much damage has CRC/wiggle done to bricks & mortar shops & high streets in general over the years?

This is the Luddite argument again isn't it?  Back in the day we had to get stuff from LBSs, then mail order and online became possibilities.  If you know what you want and are prepared to wait, surely it's a better business model to order online where it can be provided more cheaply?  LBSs then need to come up with a better business model, rather than simply asking us to pay more out of kindness?

My favourite LBS has been there for 30 or more years and it frequently busy, with people wanting to discuss their options or needing bikes fixed.  They do sell components, but I don't think they make a huge profit from them. They also have a great range of obscure bits and bobs which places like CRC don't even have.  So that's why I go there.

Just like supermarkets - small shops have had to adapt either by being local, or selling better quality food with good advice.

Just to cheer you all up, someone I know (genuinely not me) once accidentally ordered some kind of moderately mucky book from Amazon (US) and somehow a copy was sent in his name to every delivery address he’d ever used, including his family and in-laws 😯🍆🤣

I don't think my in laws would ever talk to me again.

[do you know how [s] you[/s] your friend did this? Asking for a friend]

This is the Luddite argument again isn’t it?

oshvegas
Free Member
Ton has bought two bikes from them since this thread started.

btilliant....... been out on the bike in the mud, saw this when i got back, cheered me right up.

Delivery addresses are easy to get wrong. I recently ordered some brake pads. Got an email through saying they will be delivered on Friday. No sign of them on the Friday. Check my emails and had a notification from Royal Mail it was delivered. I was a bit miffed after checking under the bin and all the likely places. Ranted to my wife this is ridiculous I’m going to complain. I then carefully read the order details and it had been delivered to my old address. I didn’t want to sack anyone but I had a wee emotional reaction before I realised it was my fault.

Anyway I had updated my billing address and added my new address in. But I hadn’t set my new address as the default delivery address. My fault entirely but it was so easy to get it wrong.

So I can understand the OPs over reaction. It’s only human. Luckily I only had to drive 7 miles to get my parcel.

Feel like the OP was making a throwaway statement about the brand rather than actually manifesting job losses like

You don't really belong here, do you?

[do you know how you your friend did this? Asking for a friend]

Nope - I reckon it was only sent to probably ONE address and "he" assumed it had gone to everyone.  I mean, you're not going to phone your gran up and ask her if she got one too, right ?

I don't think there's a way to accidentally do it on the UK site but this was USA

Sorry I blame the OP. If you can't even check your details are correct before ordering you shouldn't be shopping online. OP placed order to an address and CRC delivered it to said address. Where did CRC mess up?

I bet the OP would of noticed if the price was wrong at checkout.

Would HAVE noticed...

It is easy to mess up the address with online purchases. Always worth checking when you get the final stage but I can understand it can get missed, especially if you only have one address you've ever used.

Sorry I blame the OP. If you can’t even check your details are correct before ordering you shouldn’t be shopping online.

I certainly don't check every line of my address on websites that I've successfully been using for years. I might glance at the first line to ensure its not an old, or alternative address. Under no circumstances would I expect the address to be updated by the company to somebody else's... If it was, and something was sent to that address, I'd expect the company to rectify it.

It's absurd to suggest the customer is responsible for the company manipulating their data without their knowledge.

Op blames everyone else but himself

Orders for first time in ages but doesn't check address.

I check the address on every order ,why because it takes 0.3 of a second to  do so.

You can't buy common sense which in your case is a shame as I'd pay for it but it would probably go  to the wrong address

I buy everything used off eBay, PinkBike etc. Everyone has lost their jobs because of me! Think of the children etc etc blah blah blah.

OP has over reacted too. Won’t somebody think of the children etc etc blah blah blah