Hi,
I sold a £10 Garmin mount on eBay last month. Posted next day with everi and it still hasn't arrived.
The buyer is pissed off. I've got his money, he's not got his thing.
I've escalated it with everi chat bot loads of times and it says they have it at the depot.
For the sake of £10 and getting an annoyed buyer I'd like to refund him.
But because everi still say the item is on the way back to me I can't find a refund buyer button on eBay. I can't complain to eBay because everi still say they are going to deliver it.
Any suggestions as to how to get the buyers money back to them, but not then have to refund them as well and be £20+ missing item down?
Thanks!
Get the buyer to complain to ebay about item not received. Simple delivery I presume? Ebay will refund buyer, you'll keep the money.
He has complained, but as it's still on the way they won't refund him
interested, since 'We're sorry, we were unable to deliver your parcel today. We'll try again on the next working day' was the message on saturday, and its still the same, although i got to chat today and was told theyd prioritize it.
Can you message him direct and offer him his refund?
Can you message him direct and offer him his refund?
Yes but when the item is finally marked as lost I assume I will have the refund taken from me by eBay. So would be £20 down
Can you message him direct and offer him his refund?
Yes but when the item is finally marked as lost I assume I will have the refund taken from me by eBay. So would be £20 down
It depends on what delivery you've used. If non simple then yes you would.
If simple, then the buyer needs to take it up with ebay. I bet he's had one go at them, and the bot said "it's on the way..." So he needs to escalate. From your POV as seller, if you used simple delivery, your job is done.
If simple, then the buyer needs to take it up with ebay. I bet he's had one go at them, and the bot said "it's on the way..." So he needs to escalate. From your POV as seller, if you used simple delivery, your job is done.
I used simple delivery.
He has escalated it
It's still not arrived, but "is" on the way somewhere.
https://www.evri.com/press/evri-lifts-the-lid-on-how-it-tracks-down-missing-or-damaged-parcels
According to AI Evri officially considers a parcel "lost" if there has been no scan update for at least 30 days after it was sent.
I've stopped getting involved on delivery stuff (although I've also stopped using normal second class as it got so unreliable- minimum tracked 48 now). Simple mail to the buyer saying 'I can't do anything until the delivery service considers it lost, sorry'.
You sent it, it's not your fault. And it's a small item - buying another and possibly ending up with 2 isn't going to be the end of the world for them.