You don't need to be an 'investor' to invest in Singletrack: 6 days left: 95% of target - Find out more
Does anyone know what the deal is with this at the moment?
Flight from Manchester to Italy, late out of Manchester, missed connection because of that (flights with same airline). 90 minutes waiting to see support staff who booked flight next day for me but missed most of meeting which was the purpose of the trip. Only had a couple of hours with the client then had to head back!
I lost 180EURO for the hotel that was booked in Italy but the airline paid for the hotel at transit airport. Pretty sure there is a standard fixed amount that they pay out in these circumstances? Guess the 180EURO is gone?
Thanks
if they paid for the hotel you did have to stay in, the 180euro is "lost" unless you have travel insurance (its not really lost because you paid for a night in a hotel and got one, just in a different city). What was the reason for the delay? If its their fault, you should get the normal full compensation, if its weather or air trafic or whatever you get nothing
Which carrier?
I'm waiting for compensation from BA as our Heathrow to Bologna flights were cancelled, booked on to next available which was then delayed - meant we missed our train to Rimini, finally got there nearly 8 hours later.
Return flight was also delayed, 4 of us £120 each out of pocket.
They were advising 10+ weeks to sort but MSE website suggests it could be longer.
Depends on how long the delay was.
Then contact the airline you were flying with. It tends to be really easy to claim.
This is the guidance from the CAA which sets out the compensation levels. Airlines are bound by law to follow these rules - they may try to fob you off and do all they can to avoid paying but stick with it. Your E180 hotel cost would be deemed a consequential loss which the airline won't be liable for.
https://www.caa.co.uk/passengers/resolving-travel-problems/delays-and-cancellations/delays/
If its their fault, you should get the normal full compensation, if its weather or air trafic or whatever you get nothing
This isn't quite correct - it has to be an extraordinary event before the operator is off the hook.
It tends to be really easy to claim.
We were delayed for 8hrs with TUI in September, filled in a form on their website, and had the compensation after about a week.
Sounds like it was a work trip, put it on expenses.
Yes, work trip but I own the business so keen to get this done.
I ended up arriving 14 hours later than I should have. To be honest, in hindsight, no way I'd book that rouet again with a 50 minute connection at an airport the size of Frankfurt! Arrival gate Z, departure gate B!!
Disco - what was the level of compensation?
Compensation is determined via the EU261 regulations - would be worth you looking these up
> https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/ <
I had a delayed flight with Lufthansa in April - the first plane from Frankfurt had to turn round because of a fault and we eventually landed at Wrocław 3h 15m late. I filled in the online claim form on their website, which was straightforward, but Lufthansa just kept denying the delay exceeded the 3 hour threshold. In the end I paid for a month’s subscription to FlightRadar 24 to get screen grabs of each of the flights to prove the delay, and after that the airline capitulated and paid me €250. It was worth persevering!
With TUI last March our flight was delayed because the crew were over their hours and weren’t allowed to fly. We got an email the next morning, it said we were able to claim for the delay, we filled out the form and got the money within the week. No dramas at all.
Compensation was worked out by a combination of length of delay and length of flight and as we were in the Canaries we were reimbursed the full amount, £350 each I think.
Now I assume (!) that airlines have insurance for this sort of thing nowadays, so there’s really no reason for them to be arsey if it’s a bona fide reason. (Oh, unless it’s O’Leary’s lot, then you’re probably screwed).
I don’t think you’ll get consequential losses though, that’s what your own travel insurance is for.
Now I assume (!) that airlines have insurance for this sort of thing nowadays
I'd be amazed if they do. Delay compensation is a predictable, manageable cost with almost no risk so it makes no sense for a business to insure it away
Fair enough, assumption withdrawn.
Delay compensation is regulated and airlines should follow the rules. Subsequent losses are for travel insurance as above.
Customers are regularly booked ridiculously short connections they were never likely to make. Personally I’d avoid anything under 3 hours.
I had 2 separate delayed flights this summer. Ryanair 3 hours 20 late, £350 compensation paid within 3 weeks I think. BA, cancelled flight, put on flight 11 hours later, £350 compensation paid but it took 2 months to get it.
I used the Resolver tool on MSE in the past to make a claim. Unlike a lot of claim companies they're not taking a cut. It's just a service using templates to forward to the relevant airline with the right wording.
https://www.moneysavingexpert.com/travel/flight-delay-compensation/#howtoclaim
Airlines will avoid paying if they can. Had a claim for a 14 hr delay with Tui (their fault). Their reps insisted can't claim through the airline, use your travel insurance (that would only pay out £20). Though Tui are the worst for it and the EU rule came in because of a ruling against them.
Using Resolver I got something like £250 (can't remember exactly now).
There's a time limit by which they have to pay and they may wait until the last day to pay up (as Tui did with me).
This was pre-Brexit. The rules on the airlines are EU rules. Differs now but think so long as there's an EU element to the flight there's a claim, more so if it originated in the EU.
they may try to fob you off and do all they can to avoid paying but stick with it.
Airlines will avoid paying if they can.
I once had a claim with KLM... sent them an email making everything very clear and included a short sentence at the end along the lines of "thanks for the food voucher you provided, however I couldn't use it due to dietary requirements, for future reference would be nice to be able to exchange it for a banana or something"
The reply was "sorry about the food, here's a better voucher for next time"
Amused me with the very transparent complete ignoring of the main point of the email. TBF they did sort the compensation easily when prodded.
Don't bother with any claim companies taking a cut. It's a really easy process that they want to make you think is difficult & complicated.
Update
What I thought was going to be pretty straightforward is proving to be a right PITA.
It is Lufthansa, I fly with them a fair bit, they are often late. However 14 hours late getting me to my destination was a record! We took off an hour late and I wasn't even close to making the connection.
The pilot apologised stating that they had been delayed by strong head winds and therefore the incoming flight was delayed. This had been happening all afternoon as the 15.05 flight was only just boarding when I walked by at 15.50 that day. Just as we were about to depart, there was a report of a fire alarm in the control tower so we had to wait another 5 minutes.
I filled in the online complaint form and Lufthansa are blaming Airport and Government authorities!! Point blank refuse to issue the standard EU compensation for >3 hours delay. Now with SOP, the German arbitration service...
Anyone know if I can just issue a Letter before Action and drag them down to the Magistrates Court!? I've not asked for the lost hotel cost either - just the EU standard compo.