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We had a new fitted kitchen installed in October 15, all parts supplied by the kitchen fitter. The built in fridge supplied with it failed in July 16 and was regassed. It failed again this month. The manufacturer has been round and said they'll replace it but I need to arrange that via the people who fitted the kitchen.
So they have now told me that it'll cost £85 to deliver and fit the new fridge.
The question is how long would the warranty apply for and therefore who is liable for that cost - me or the kitchen fitter?
TIA
manufacturer i'd have thought.
Well they're asking the fitter for £85...
To replace their faulty fridge. edit: I'd expect the kitchen fitter to help ye out though if they need to go through him. but still, it's a faulty fridge, sounds like manufacturers liability there.
Yep.. He doesn't want to pay. I don't want to pay. Who is liable? It's over a year old of course though less than a year since it was repaired.
these thing not normally have a much longer warranty period than 1 year though? I've seen fridges with a 10 year warranty, need to check the details of the sale.
You've got a 2 year warranty by EU law and up to 6 under UK law, so long as you can prove the fault was inherent from the start (within 6 months, it's down to them to disprove the fault).
Responsibility is with the supplier first. If they pass you onto the manufacturer, you're likely limited to the manufacturer's warranty unless you argue the supplier is unable to sort the problem out themselves.
But yes, 10 years on white goods is or was common. Certainly you can argue it should last that long on a fit for purpose basis.
You sure this isnt a charge to remove and refit with it being a built in appliance? Id imagine that part wouldnt be covered by warranty.
What Parkesie said.
Do you have a contract with the fitter to say who's responsible within the extended warrenty? Otherwise it seems like his responsibility as the seller has passed with the year and the problem isnt with his kitchen fitting. And the manufacturer isn't going to offer a potentially unlimited ammount of labour to sort everyones hard to access fridge (imagine if someone had a new doorframe fitted and getting the appliance out now involved demolishing part of a wall).