[Closed] Finally getting round to it - PPI

I used a north east based company called fast track they were great
Kept me informed and claimed a load of stuff back cost me 23% but I did almost nothing at all
Wouldn't have bothered otherwise

I claimed for my egg card direct and completed the form they sent me, no contest and cheque arrived for about £600 with the majority being goodwill/interest on the actual PPI payments I made, this was about 3 years ago so can't help you with how to contact them but do not go to one of those firms as they skim off a large percentage for filling in a simple form.

I just stated I remembered the guy on the phone stating if I didn't take PPI there was a good chance my application wasn't successful which was true.

I had a girl form Barclays on the phone years ago because of some other query, she asked if I knew there was something on the account that had PPI but I ignored it, Always bugs me now so I think I might let one of these companies chase it down, just for piece of mind for one thing.

Barclay's is the easiest to deal with they didn't question mine and took just over a week to reimburse me quite a considerable amount.

https://www.barclaycard.co.uk/personal/make-a-ppi-complaint

been meaning to do this for ages. thanks for prompting.

just done the online PPI form. took 5-10mins. I don't think I actively signed up for any PPI scheme when I was with Egg but from what I've read that doesn't mean they didn't sign you up.

I'm in a similar position too, went through the process with Northern Rock but got to a similar question that I couldn't really asnwer. This thread has also just reminded me that theres a chance I actually had cover through Egg at the same time - sounds like I should get back on it!

I was just suitably vague with some of the questions that I didn't know the answers too. I figure they'll be in touch if they want more detail.

I'm now not sure if I was actually mis-sold.

I remember being asked if I wanted it, and I said yes. I don't remember it being a condition of acceptance - this was something like 2000 or 2001. It wasn't made clear that it wouldn't pay out if I became self employed, which was a possibility at the time, but then again I don't remember T&Cs.

I probably had it on a Barclays graduate loan but I have no recollection either way, or of any conversation around it. And I can't fill in the box on the Barclays form as to why I think I was mis-sold.

Barclay's is the easiest to deal with they didn't question mine

What did you put on the form?

What did you put on the form?

"I don't know if I had PPI insurance, but I did not actively take out or agree to any policies"

That's a point. I had a egg card. NatWest told I never had a PPI on my student overdrafts etc. I'm dubious about this.
Should I just use a company like fast track?

Just done this.
I called the card provider(s). Spent five to ten minutes to get through to a person.registered complaint.
They ask a few questions,send you a form to fill in. They give you a call if you don't return form !
Then complete form over the phone....
Much cheaper than 20% of what you're owed.

What did you put on the form?

Something along the lines of the PPI not being fully explained to me, I had sickness cover at work and I'd remained in contious employment.

also a possibility in the small print that if you had savings, or your partner was in employment, or .... then they wouldn't pay out until all those were exhausted. So even though you may have willingly agreed to it, in some cases you bought something you could never have used which also therefore counts as miss-selling

Don't use a claims company; they're leeches.
It's easy to make a claim and you get 100% if the reimbursement.
As for wording something along the lines of '....not appropriate for me'.
I used the template from Money Saving Expert; go to their website to see how simple it really is.

What kind of products had PPI on them? I'm struggling to think what I could have had...

Whatever you decide to do, could everybody just get on with it so they might finally stop all the infuriating texts and phone messages pestering the rest of us?

What kind of products had PPI on them? I'm struggling to think what I could have had...

ones where you made payments... 😉

Something along the lines of the PPI not being fully explained to me, I had sickness cover at work and I'd remained in contious employment.

Hm - did you try and claim?

It wasn't made clear to me that it wouldn't pay out if I'd been self employed and then subsequently not. What happened was that I'd lost my job, got a contract (normal in IT) then not been able to find another. So technically still employed by my own ltd copmany. They didn't pay out because of that. So I guess that counts as not having had it fully explained. However at the time I took it out I was employed, so at that point it was ok.

The only one I didn't willingly take out was for my first car through Citroen finance back in 1999. Of course I have no paperwork or details now so I don't know which bank/finance company provided the cover via Citroen back then. Anyone know?

So I had a car from Ford, a mortgage from the B&B, that kind of thing, I aslways asked for it not to have PPI though.

As above though, do you just have to look at your credit history and write a letter to everyone?

As a sensible person, when I took out a small loan and was offered PPI, I considered the likelihood of me needing it - what would I do if I suddenly had no income, and decided I didn't need it.

Can I get a refund on the road bike I bought and have hardly used? they sold it to me without so much as a hmm do you really need that?

I just stated I remembered the guy on the phone stating if I didn't take PPI there was a good chance my application wasn't successful which was true.

Egg mentioned that to me too. I pointed out that as I was self employed, their T&Cs stated they would only pay out if I went bankrupt.
They gave me the loan anyway.

If claiming for things such as an Egg card - do yo uhave all your policy numbers etc? I had a mortgage with Halifax that I imagine had some kind of protection on but they refuse to help without all the document numbers. I don't have any of them any longer.

As a sensible person, when I took out a small loan and was offered PPI, I considered the likelihood of me needing it - what would I do if I suddenly had no income, and decided I didn't need it.

I was told when I took out my graduate loan that I would not be able to get the loan without PPI. At that point, I hadn't even had a wage - just the promise of a job.

@molgrips: see link below; section headed 'Can I reclaim' queries; FAQ 'My lender has been taken over. Can I still reclaim'. Short answer is yes. Egg referred to specifically.
Banks have largely given up challenging customers; if you paid PPI, make a claim, state that PPI was not appropriate for you and/or was not fully explained; sit back and wait for cheque.

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step2

@cb: you are not blocked from making a claim if you have not have policy/account number.
As above, follow the link and then go back to Halifax unless you're happy to pass on a refund of your money.

Do not, under any circumstances, use a claims company - they do not any special skills to get a result that you could not achieve by using a downloadable template. Unless of course you want to give them 30%.........

I've a load of accounts I keep meaning to pursue. If unsure of PPI usage, do I not have to make a £10 SAR claim to each lender asking them to release all relevant details?

Hm - did you try and claim?

Claim misold yes a claim on PPI no but never needed to.

Here we go then. Egg CC claim started on Barlcays website, and template letter downloaded for North Rock (or what's left at N-RAM)

This whole PPI thing is a great big joke. I am no fan of the banks, but it's no surprise that all of them are getting hammered. PPI claims should have been stopped years ago and the banks can finally put it to bed. No, I haven't bothered to claim and if I didn't read the small print and am owed cash that is my mistake.

No, I haven't bothered to claim and if I didn't read the small print and am owed cash that is my mistake.

What if they told you it's the only way you will get a certain rate or be accepted?

Many were lied to or I was told I needed it when clearly I didn't.

I was contacted by HSBC years ago who said to me that I had taken out PPI but they were unsure of the legality, would I like them to investigate. I said yes, 2 months later I received an apologetic e-mail and a rather nice cheque that covered the cost of the policy and has some healthy compensation too. It was that easy.

I've just filled in the claim for an ancient Barclaycard I took out as a student, no idea if I had PPI, worse case they say no.

@flanagaj: agree that PPI claims should have been stopped years ago - but they weren't. PPI is not and was not a great big joke; it was fraud - fraudulent selling, stretching the truth with regard to coverage/benefits to you the customer, deliberate mis-selling in many cases, selling to customers who would not be eligible to claim because of their personal circumstances.
Five minutes of your time to submit a claim using a downloadable template but it's your decision.
The banks rejected a suggestion that they automatically refund all customers who had PPI - irrespective of how it was sold to them. That would have a very large one time hit to close the matter. They declined which is why it hasn't been put to bed and claims companies continue to leech from the uninformed; 30% for sending a letter? Don't mind if I do, thanks.

flanagaj - Member

This whole PPI thing is a great big joke. I am no fan of the banks, but it's no surprise that all of them are getting hammered. PPI claims should have been stopped years ago and the banks can finally put it to bed. No, I haven't bothered to claim and if I didn't read the small print and am owed cash that is my mistake.

As a very, very good former seller of PPI type products, rest assured whilst they were a "great big joke" the joke was very much on the consumer.

They were massively over-sold, they were massively miss-sold and more importantly I think - they never helped customers, they helped the banks. It was an insurance against a customer having a 'major lifestyle event' if such cases the banks are duty bound to accept an 'arrangement' from their customers for the full period of the 'event' that's how consumer finance works you offer a set of circumstances and they offer a repayment if things go wrong, we all act like grownups and work through it - but they give the impression that one missed payment and it's bailiffs, blacklists and bankruptcy to see the insurance, it meant a lot of suffering on the part of customers who buried their head in the sand through fear when they lost jobs etc. and for the most part meant that people with PPI actually fared worse than people without when things went wrong.

My personal opinion is that if you had PPI, you were miss sold, no one in possession of all the facts would ever buy it, and even someone who's business it was to sell it (me) was never told the full facts during the years it was big business. Use whatever justification you think we give you the best result, you can't apply morals when dealing with such immoral organisations - and don't feel too sorry for them, they write off staggering amounts each year as provisions for PPI, far more than they pay out - they're avoiding a lot of tax because of it.

@P-Jay: your post says it all.

Barclays doing an egg claim;

[i]6 - Sorry, we're having difficulties with your request. Please call us on 0345 600 2323 (from outside the UK, +44 247 684 2063) and quote error code 6[/i]

grr.

Thanks P-Jay!

I've only had two loans.. I think maybe one did have PPI but not sure. Will try and find out.

I've recently discovered that I've been paying around £10 per month for "redundancy cover" for an endowment Countrywide sold me in 1997...

I've been self employed for around 12 years and not paying Class 2 National Insurance, so there's no way it would have paid out.

Does this type of cover get treated the same as PPI?

I got some miss-sold PPI back from BOS in 2001 ish before it became a thing.

Noticed because I saw they were taking payments despite saying I didn't want it as I was not employed at the time so saw no benefit.

Turned out when completing the paperwork, they had asked for a signature in the PPI box anyway, and I had done so believing it was just part of the application form.

Sneaky (and a bit embarrassing)

Remeber it being a bit of a battle getting it back. Moved bank because of it

I had PPI on a credit card and on a personal loan. When I took out the loan I was actually a (postgrad) student. I explained that my only income was my grant, which would stop in a few months. The person in the bank told me that (a) the PPI would pay out even though I was currently effectively on a fixed term contract, and (b) the loan would probably be declined if I didn't agree to the PPI. I knew that (a) was not true (I read the small print), but because of (b) I agreed to it. That was mis-sold, and I have successfully claimed back the money.

The second was a credit card several years later. Then I was in a permanent job, and knowingly agreed to the PPI because I decided that I wanted it. I understood what I was buying. I didn't end up making use of it, and a few years later I stopped it. I have not claimed this back. I imagine that I probably could, but I don't think that that would be right, and I suppose it would be fraudulent to do so.

@cooligan: policy clearly not appropriate or applicable so I would say you have very strong grounds for a claim.
£10/month for 19 years plus.....£2,200 just for refund of premiums paid then factor in lost interest/opportunity cost - call it whatever you like even 'compensation'.
Get your claim in now.

My personal opinion is that if you had PPI, you were miss sold, no one in possession of all the facts would ever buy it

Interesting thread - I was made redundant last year, discovered I had a PPI for the past 5 years and claimed against the policy. It paid my mortgage for 8 months without me having to use my redundancy money.
That's what the mortgage company sold it to me as and that's what it did.
I reckon I got back pretty much what I paid into it, probably more.

They did act like complete tricky, slimy scumbags when I told them I'd found a job and was no longer "actively looking for work" (there was a delay in my starting the new job) but a small amount of shouting down the phone resolved that.

I've given them a ring Frank, the call handler submitted a complaint form (no particular details taken other than my personal details) and said I'd hear back in 48 hrs.

Any advice on how to play it? Where to act dumb/vague etc?

@cooligan: I suggest you use the linked I posted to Money Saving Expert for loads of information.

DezB - Member

My personal opinion is that if you had PPI, you were miss sold, no one in possession of all the facts would ever buy it

Interesting thread - I was made redundant last year, discovered I had a PPI for the past 5 years and claimed against the policy. It paid my mortgage for 8 months without me having to use my redundancy money.
That's what the mortgage company sold it to me as and that's what it did.
I reckon I got back pretty much what I paid into it, probably more.

They did act like complete tricky, slimy scumbags when I told them I'd found a job and was no longer "actively looking for work" (there was a delay in my starting the new job) but a small amount of shouting down the phone resolved that.

If made the full payments (rather than just covered the interest and stayed the principle) than you've done well, your Mortgage Co actually sold you a decent product. Most didn't, they sold them as "covering the payments" in most cases they just covered the interest and paused the payments.

Bear in mind though, that under the terms of the bailouts in 2008 the Government agreed, or rather strongly reminded all lenders of their obligation under threat of further regulation in regards to looking after their customers when things go wrong. In your situation without PPI you would have called your mortgage provider, explained your situation, completed an income and expenditure form and they would have been duty bound to accept a repayment you could afford without penalty. You would have an 'arrangement' marker put on your credit history, but it's removed as soon as things return to normal. That’s not fiction, that’s how it works – but they don’t like to be honest about that, their MO is to scare people into paying what they can’t really afford.

Even assuming it made the full repayment, I guess you must consider if the other 'side of the coin' was explained to you, and knowing that information would you have considered the price you paid for PPI to be fair? Moreover, do you feel that you had all the information to hand to make that decision.

Never had the slightest idea about whether or not I've ever been mis-sold a PPI.

Saw an advert in the online Independent in passing for "The Claims Guys" so I gave them details of my last two banks and mortgage company and I'm letting them get on with it.

Don't care about their percentage, it's all free money AFAIC...

In your situation without PPI you would have called your mortgage provider, explained your situation, completed an income and expenditure form and they would have been duty bound to accept a repayment you could afford without penalty.

When I was out of work I called Nationwide, and they cheerily said 'oh yeah don't worry you can pause for three months, no bother'; I don't think I'd even finished my sob story. No problem at all.

Timely thread. I generally refused PPI on any loans, but have been informed that many credit card companies include an amount for PPI within the minimum payment - with or without the card holders knowledge or consent...

Have often thought about pursuing a claim, but have never had the time / necessary info / trust in claims companies.

Will give it a go

I used a claim company mainly because otherwise I'd have had to write 30 letters ( 😯 - that's what rate tarting does for you). Got paid out by one, another account with the same bank (MBNA FWIW, Visa card and Mastercard) refused as i should have realised sooner according to them.

The one that really surprised me was the amount of 'credit' I'd had on items I never realised were credit agreements. Example, insurance:- if you pay your car insurance in full each year that's one thing, but if you opt to pay by instalments did you realise that most Ins Co's don't just split it by 12 plus a handling fee, they actually sell your debt to a credit firm, get their cash up front and you repay the credit company (which may itself be an offshoot of the Ins Co). And some of those included PPI without you knowing as part of the handling fee. My wife and several friends got repaid through that route......

To those saying that if you didn't spot it at the time you don't deserve to get refunded; that's like saying if you accidentally left your door unlocked you deserve to get robbed. It was still theft, whether you agreed to it on misunderstanding what it was or whether it was added without your knowledge.

Don't assume that because you declined insurance that you didn't have PPI. It seems that it can be buried in the product anyway and then PPI sold on top as an extra.

I used an agency to chase it but I wouldn't recommend using one now that I know a bit about it.

Get your credit history - noddle is good if you've used your free month from Experian - and do it yourself.

If you really can't be bothered to do it yourself at least haggle your rate with the agency.

I mentioned PPI in passing during a conversation with my account manager at Lloyds, and that I'd had a form but couldn't really make sense of it, I didn't even know if I'd had it or not.
She offered to do the form-filling for me if I got the forms, and gave me the number to ring.
I got the forms and dropped them into the bank and forgot about it. A bit later she phoned about an unusual item that had popped up on my account, and by the way my PPI had come in, and would I like to pop in.
She asked me how much I thought I might get back, I didn't have a clue, said I'd be happy if I got a couple of thousand back, at which point she giggled and gave me a printout.
I got back £11680.
Bugger giving a share of my money to some parasitical claims company to do what my bank did for free.

[i]If made the full payments (rather than just covered the interest and stayed the principle)[/i]

Well, the policy was taken out when my monthly mortgage payment was a lot bigger than it is now, so yes, it easily made the full payments.

[i] In your situation without PPI you would have called your mortgage provider, explained your situation, completed an income and expenditure form and they would have been duty bound to accept a repayment you could afford without penalty.[/i]

I'm shit with money matters, but I don't understand how that's better than having the mortgage payment made for me...

How far back can you go with a claim?

When taking our first mortgage out with RBS between 2004 and 2006 I remember being told we had to take out their mortgage protection and house insurance through them by an in branch advisor. Being 24 and it was our first mortgage I took their word for it and took both policy's out.

I've never bothered to claim as I assumed it was too long ago. I still bank with them now if it helps?

For those that have used a claims company what information do you need to give them? If I can just give them my name and NI number or something and they go out and check everything that would be worth paying a percentage for IMO but if I have to give them all my account numbers, credit card details, loan agreement details etc. then not only is that a lot of work but I also don't have a lot of that information readily available anymore.

I was pondering this a little more last night, I distinctly remember the mortgage broker describing the second policy as "life cover" and saying that I had to have it in order to get the mortgage.

I just assumed I had a life insurance policy running alongside my endowment which is why I kept it running. On my last bank statement, the DD name had changed to "COUNTRYWIDE PRINCI FINAL PAYMENT" which alerted me to it. It was only when I phoned them that they told me it was redundancy cover.

The biggest problem is that I was (mis)sold it in 1997 so it predates regulation... 😕

I vaguely remembered being sold it on a Barclaycard in about 2003. I just wrote to them saying "I've a feeling I had this, and certainly didn't want it".

They wrote back and said "nah, you never had it", and that was that. Lost nothing. Unless you have myriad accounts and can't remember who they were with I don't see why you'd involve a management company.

Interesting to hear of someone actually using it though!

I think I had PPI on a car finance deal HPI thing in '93, but have absolutely no paperwork for it and it was sold by the dealership rather than a bank, so have basically ignored it.....

@cooligan: your concern about start date shouldn't make any difference but you may have to work on countrywide.
You're still paying so even if you compromise a bit on the start date you'll still be a winner.
Just go and do; get some 'free money' and compensation for lost interest.
Lenders are still relying on borrowers inertia - don't play their game.
It's your money and you're entitled to it.

Thanks Frank, I'll see what they come back with...

As a sensible person, when I took out a small loan and was offered PPI, I considered the likelihood of me needing it - what would I do if I suddenly had no income, and decided I didn't need it.

It's still worth checking if you had PPI.

I took out a bank loan and didn't take them up on the PPI at the time. Two weeks later it was added to the loan, their records showed that i'd been back into the branch and asked for it to be added on!

Got about 2.5k back from that.

I distinctly remember the mortgage broker describing the second policy as "life cover" and saying that I had to have it in order to get the mortgage.

I had that relatively recently (as in a few years ago not nearly 20) from an independent mortgage advisor. Luckily I was clued up to know that wasn't the case; when I phoned him to tell him we'd be taking our business to a different advisor he got VERY defensive and suggested we'd misunderstood him.

i had PPI on my Capital One card for about 7 years before i cancelled it. i tried to claim it myself only to be told that there was no chance of getting it back because i had signed for it on the application form. i did query it after i got the card to be told by Capital One that i should have it on there.
i then got a PPI claims company involved and straight away i was offered £97 which a declined as it was nowehere neare what i had paid duiring those 7 years (more like 7 times that amount). the claims company took it further for me but had to send some papaerwork to the FOS on my behalf. they never bothered to send me the paperwork to sign and didnt tell me that i had 6 months in which to do this otherwise they couldnt pursue it any further. Capital ONe alos knew this and stayed quiet too.
in the end the claim could not go any furhter so all i've got to show for spending over £700 in PPI is a smelly £97

[b]DO NOT USE STANTON FISHER EVER!!![/b]

I've pooled a load of account details together from the last 15yrs or so and am now collating a list of PPI-specific claim links/addresses for each lender.

You might find [url= http://www.snazzyarticles.com/ppi-claim-address-list-for-all-banks/ ]some of these[/url] handy.

[url= https://www.mbna.co.uk/support/ppi/ ]MBNA[/url]

[url= https://www.help.barclays.co.uk/content/dam/helpsupportpublic/PDFs/ppi_questionnaire.pdf ]Morgan Stanley (now Barclaycard?)[/url]

[url= https://www.help.barclays.co.uk/content/dam/helpsupportpublic/PDFs/ppi_questionnaire.pdf ]Goldfish[/url]

[url= https://www.help.barclays.co.uk/content/dam/helpsupportpublic/PDFs/ppi_questionnaire.pdf ]Barclaycard[/url]

[url= http://www.capitalone.co.uk/support/ppi-complaints.jsf ]Capital One[/url]

[url= http://www.co-operativebank.co.uk/customerservices/announcements/archiveannouncements/payment-protection-insurance#Areyouthinkingofmakingacomplaint? ]Co-Op[/url]

[url= http://bank.marksandspencer.com/explore/help/payment-protection-insurance/ ]Marks and Spencer[/url]

[url= http://www.santander.co.uk/uk/help-support/complaints/ppi-complaints ]Alliance and Leicester (Santander)[/url]

Am assuming that finance agreements on car purchases and such like are also fair game. Worth checking in with any dealers you've bought from.

Turns out I did have a PPI policy with Egg back in 2000. Had a nice phone call with a man from Barclays today. Should get a decision in the next couple of weeks.

jambo - did you have account numbers or exact dates of holding the Egg card? I had one back in the day but would not be able to provide dates or numbers.

Not at all. I just filled out the form linked at the top of the page about two weeks ago without much detail. They contacted me today and told me I had had this policy back in 2000.

Edit

This one

https://www.barclaycard.co.uk/personal/make-a-ppi-complaint <

EDIT I promise to read better next time.

Barclays binned off my claim for my Egg card saying I opted in by clicking the box on the online application.

Interested to hear how you get on.

Balls, just remembered that my Egg application could well have been online back in the day too

Just been doing some research on this. Apparently the egg site back in that era wouldn't allow you to complete an application without the PPI tick box checked, which has been successfully used to appeal as miselling.

Just bumping this to see if any folks have been contacted yet..

I've never had any PPI and as a consequence am feeling a bit left out, where can I seek compensation for this emotional distress?

Bugger it. Fired off letters this morning to Tesco, Barclaycard, Egg and Lombard. Had loans or credit cards with them years ago. No details any more but I'm certain the Lombard loan had PPI. For the price of a few stamps it's worth inquiring. Covering letter and a copy of the FOS PPI questionnaire for each.

How far back can you go with a claim?

When taking our first mortgage out with RBS between 2004 and 2006 I remember being told we had to take out their mortgage protection and house insurance through them by an in branch advisor. Being 24 and it was our first mortgage I took their word for it and took both policy's out.

I've never bothered to claim as I assumed it was too long ago. I still bank with them now if it helps?

I've just had a claim upheld for a loan I took out nearly 30 years ago so 2004 should be okay!

The compound interest on claim has made it a not inconsiderable amount.

If anyone still hasn't bothered (and has a feeling they should) I wouldn't bother with a 3rd party company. I filled in an online Lloyds web form and submitted it. I got a letter a while after saying they couldn't see any products that I'd ever applied for that might have had PPI on them and they were closing the claim down, so I assumed there was a time limit to the load I took out (maybe 28 years ago). I got a slightly apologising letter a week or so later saying 'oops, we seem to have discovered the loan now' and reopened it. Had to fill in another questionnaire again with basically the same stuff and return in prepaid envelope. Just had a nice lump sum appear in my bank account this week.

Check out the money supermarket website for what you should say. Just having PPI doesn't mean it wasn't a suitable product for you at the time but in my case there were 'hints' that if I didn't take it I wouldn't get the loan.

I didn't have any details of the loan account number or anything (though I have always banked with Lloyds so possibly that helped in the search).

Barclays apparently cant find any record of me having an Egg card 😡

Tell them to look harder ^^

Horrible letter from Barclaycard this am they've reviewed my claim it turns out I was entitled to the amount they sent. So they've sent me another £100.

Spoke with them the other day to clear up some confusion. Two days after being told I did have PPI with egg, I got a letter telling me I didn't and they were closing my claim. Turns out they treat MasterCard and Visa claims separately.

Apparently should have a final descion by 28th December

Our Our mortgage was with the Halifax in 2001/2002.

No records any more, do you just send them letter?

Had success 2 years ago with mbna and hsbc, but not with barclaycard.

I don't get the no success bit. I thought they have to refund you if you had it?