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After bigging up my Ninja Multicooker as the best thing ever, both on here and to real World friends, it's stopped working after only 18 months. It only had a 12 month guarantee.
It looks like its an electronics problem, so probably unrepairable. No obvious way to get into it anyway, even if I could get a new board.
Very disappointing for such an expensive item.
A bit of googling and it seems I'm not the only one with the same fault and error message.
I have noticed that they now offer a 2 year guarantee.
I have emailed their customer support and will see if they offer anything.
Anyone else had a Ninja fail very quickly?
What is a warranty, a guarantee and my consumer rights? - The Complaining Cow - Consumer Complaints, Consumer and Money Expert
Consumer rights: Items must be of satisfactory quality and fit for purpose as described and last a reasonable length of time. So, for example, if you have bought a washing machine and it breaks after two years you should still be able to claim.
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Assuming this is still the law, you never know with this bunch of ***holes in charge
I tried that with ao.com regarding a faulty tumble dryer and they just balg their way out of it, wanting engineering reports that would cost more than a replacement dryer.
That's surely down to you being fobbed off.. you need to pursue it with vigour, to get results.
I have done before.
Got a full £1500 on a range cooker that was 14 months old.
ao.com were just absolute arseholes and it was worth the stress for £250 18 month old dryer that had been shit from the start.
Hoover and ao can do one.
As above whatever “guarantee” they choose to offer does not affect your statutory rights. I’d get onto the retailer first. AO again?
AO again?
No chance.
It was appliancesdirect.co.uk
Consumer rights: Items must be of satisfactory quality and fit for purpose as described and last a reasonable length of time. So, for example, if you have bought a washing machine and it breaks after two years you should still be able to claim.
And that can be up to six years.
Of course, there is theory and practice. I'd try asking nicely in the first instance.