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Standard fun and games.
Package marked as delivered with a pic of someone holding the package. The person isn’t me and the map says it’s about a mile from my house. I don’t recognise the fella holding the package and there’s been no more left saying where it’s is. What’s even weirder is, from looking at my ring video, the driver can’t have got from my house to where the maps says in the 2 minutes between them knocking on my door and the package being dropped off elsewhere. Note, I don’t live on a road that is difficult to deliver too.
I’ve raised the issue with Evri and they say give us 24 hours to investigate, 24 hours have elapsed and nothing back.
Any idea what to do next?
You'll need to contact the person/company who sent the parcel - it's them that have the contract with Evri and so only they can chase it (or rather, Evri will tell you they're looking in to it, but as they have no responsibility to you, you're unlikely yo hear any more).
Looks like the Christmas cock-ups are starting early this year. I have zero compunction about claiming against Evri, they have such a history of messing up/constant lying. They obviously price compensation into the service in the same way Ford used to price in compensation for exploding fuel tanks, rather than fix the problems.
Your contract is with the seller, go to them (and their contract is with evri).
Evri are actually really good about lost/misplaced items, which isn't as good as "just delivering the bloody things right in the first place" but way better than, frinstance, Yodel's apparent complete disbelief that they could possibly have lost a parcel, or royal mail's incredible slowness. But none of that's your problem.
Isn't the usual course of action to put an angry post and the pic of someone else's front door on your local 'spotted' Facebook page! 🙂
I do like to give people the benefit of doubt, but Evri tend to leave parcels on the front door, without even knocking...
And my front door is on the street, so it's a miracle nothings been stolen yet.. the second it does, I'll claim a refund.
We had similar with a parcel being delivered to the door step of another address 6 miles away - I took it up with the retailer and got another sent out, and guess what? It was delivered to the same address. This happened once more, before Evri or the driver read the reviews I was giving. The fourth attempt was actually delivered correctly & the driver was very apologetic and said the other property had the same house name (it doesn't).
Not just Evri - Quantify ‘near’
Quantify ‘near’
I ordered a delivery to a yodel store near me, walking distance
Just got an email saying "we delivered it you the next nearest store instead"
No you didn't. It's not even a close run thing. There are three yodel stores in Marple alone, and many more within a couple of miles. I have NO IDEA then why you chose to deliver it to a site over SIX MILES away
Let's see if the online chat has worked and they do indeed pick it up from the current location and bring it to the right store
I love a good game of Find the Door. Several times I've had the parcel delivered message with a picture of a random door, followed by me wandering around nearby streets trying to locate the parcel. Fun times!
My favourite was when they claimed they couldn't find my house because it is difficult to find. It is a white house, on a bend of a fairly busy road with the name of the lane and adjoining road literally attached to the house! I'd prefer them to state that they just couldn't be arsed rather than lying.