I've ordered a jacket, and its being delivered by Evri.
When I ordered I clicked the wrong address and its going to an old one 70 miles away ! The order has been picked up by Evri so the supplier can no longer do anything.
But I cannot get hold of anyone to speak to at Evri !?!? How the hell do you get hold of them.
Any advice?
Ta
Wrong approach my friend.
Only the retailer will be able to change the delivery address.
You need to get hold of them.
I did but because its dispatched and at Evris depot they said they cant do anything
Have you received an email from Evri? I'm sure there's usually an option to track or divert the parcel - even if to a Parcel Shop.
Have you received an email from Evri? I’m sure there’s usually an option to track or divert the parcel – even if to a Parcel Shop.
Yep - but its only to the parcel shop nearest that postcode, its not a free option
or to any neighbour on that street.
Safest option at the moment is to get it delivered to a parcel shop 70 miles from where I live
I would do that tbh because otherwise it will be dumped on the doorstep of the old house & you’ll have to make the journey anyway to collect (assuming it doesn’t then go “missing”)Safest option at the moment is to get it delivered to a parcel shop 70 miles from where I live
delete old addresses off website/PayPal etc so you don’t make that mistake again
There are no humans at EVRI. <br />if you can divert to a shop, even one 70 miles away that seems to be the best way to fix your mistake.
Yep, divert to the shop and at least it should go back to the retailer once it doesnt get picked up by you.
You have a contract of sale with the supplier. It is their responsibility to ensure delivery.
The seller has a contract with the courier. It is their responsibility to liaise with them.
You do not have a contract with the courier. They are under no obligation to deal with you. Think about this, as far as Evri is concerned you're some random bloke ringing going "that parcel you're delivering, send it to me instead."
However, in this case the mistake is your own fault. It looks like you've got a three hour round trip ahead of you unless you know the old address's landline number and can arrange something with them to have it redelivered, or they refuse the delivery and return to sender.
I had a parcel diverted by the folks at Altura to be returned back to Alutra. Is that an option?
I asked Altura to change address from home address to work address as no one was going to be at home that day. As the parcel was already with Evri all they could do was ask for the parcel to be retuned back to them.
I preferred that option as it was safer than Evri leaving the parcel out in the open all day.
But I cannot get hold of anyone to speak to at Evri !?!? How the hell do you get hold of them.
Any advice?
For the benefit of others - Facebook. Specifically, your local facebook dog poo/car blocked in/has anyone seen my bin group.
They will know who your local Evri drivers are, and in my experience the drivers will happily discuss parcel delivery options, look out for something, hold it back a day, etc.
Our local Royal Mail sorting office staff are also on there and constantly relay messages back and forth from customer-office-posties out on foot.
There are no humans at EVRI.
Oh there are, but they're worse than ****ing useless.
I had a parcel delivered to the parcel shop, parcel shop said it didn't arrive. Drone told me it had been delivered to my address, no that's a shop. Yes, that is where you live. No, it's a parcel drop. Have you checked with your neighbour? What neighbour? The one next to the shop. Why would they drop it at a neighbour when it's a parcel drop? Etc. Etc.
Ended up I never got my parcel and an Ebay seller lost out because of their incompetence.
The only chance you'd get human contact with evri, is if you owed them money.
My Evri driver is an out of contract pro enduro rider. Lovely guy, just wants to chat bikes for hours. I’m lining up a coaching session with him next year.
To answer the question - it isn't possible.
It is possible. I had a problems recently, the online search function on the website was useless, the chatbot was useless and the phoneline sent me to a message that then ended the call.
After days of problems, I tried the usual customer service number and got through to a real, live person who solved my issue in minutes.
Complain on Trustpilot. I got a reply from Evri within 30 mins. (It didn't help BTW, but it was contact.)
Keep trying the number. Try different options from the menu that you're given.
https://www.ceoemail.com/s.php?id=ceo-9539
Last time they lost/stole my parcel I contacted the CEO daily, some intern responded took a while but I got compensation since then I will not send anything via evri*, sometimes buying is a lottery as to who they use.
*Our Evri guy is great
I contacted the CEO daily
No you didn't.
some intern responded
QED.
Google suggests that Evri "have a team of 8,000+ employees, 20,000+ couriers, 10,000+ out of home locations and a growing network of state-of-the-art hubs and depots" and "We're the biggest dedicated parcel delivery company in the UK, carrying 700 million parcels annually." If you think their CEO even sees your complaint let alone gives a rat's ass about it then I have a bridge to sell you.
Thanks for your input, but I know what I did and the response/ result I got.
so this bridge...
Lol, our station director had his PA write all his emails to us, that's a site of 300 full timers tops.
It might have his name but that doesn't mean shit.
So Bruneep posts about how he sorted out an issue.
Someone then responds with never happened. He then posted proof and then someone else then doubles down on response because someone he knows gets someone else to write all his emails? Missed anything?
I suspect the CEO never clapped eyes on the email but here’s the kicker. Bruneep got a result and compensation but hey let’s not miss an opportunity to mock someone.
Nobody is denying he got a resolution, we're just very sceptical that the CEO was ever involved in it. As you are too so what's the difference?
Someone then responds with never happened. He then posted proof and then someone else then doubles down on response because someone he knows gets someone else to write all his emails? Missed anything?
The bit where Evri has a customer services team who deal with complaints addressed to the CEO in exactly the same way as complaints not addressed to the CEO, only with a side order of the CS department thinking you're a tit and giving the complaint the lowest priority they can get away with. If Martijn has even heard of Sa'diyah let alone asked them "personally" to do anything I would be very surprised.
Think about it. Evri boasts a 99.5% delivery rate. How many complaints do you suppose that 0.5% failure rate generates from the UK's largest courier? There will be an internal process for this. If you believe that the CEO deals with Letters To The CEO personally, doubly so when people "contacted the CEO daily" chewing up even more time with their self-importance then, well, about that bridge indeed.
I've worked alongside multiple CS teams across different companies for a couple of decades. I spoke with people on a daily basis who were wanting to email bill@microsoft.com because their computer had crashed. I could write the book on how this works. I've done it myself, you get a pile of letters to respond to, the first thing you do is sort by date, the second is to strip the ones directed to the MD and stick them at the bottom. There are exceptions (eg, Julian Richer of Richer Sounds famously responds to correspondence personally) but they're vanishingly rare.
hey let’s not miss an opportunity to mock someone.
It's not my intention to mock. Rather, it's my intention to shine a light onto ill advice. The poster may well have got a resolution, but I'd bet my house that they'd have got a faster one if they'd simply been nice. I still have a folder containing letters from 30 years ago where people had taken the time to write in and say thank you. "Letters to the CEO" on the other hand sadly aren't flushable.
you get a pile of letters to respond to, the first thing you do is sort by date, the second is to strip the ones directed to the MD and stick them at the bottom.
I've managed large CS operations, this does not happen. Correspondence gets time stamped and dealt with in order. Because it just does. It's just easier when it escalates/goes to subsequent stages/ombudsman/regulator etc.
If you've worked with people that tell you that they are taking it upon themselves to put letters 'to the bottom of the pile', take it with a pinch of salt. They might like to, but any CS operation worth it's salt knows it's not worth the additional fallout.
You being an expert on such matters can you enlighten OP on who they should be nice to at Evri instead of using CEO complaint route?
Customer services. You know, the people all large organisations employ to deal with complaints.
In the vast majority of cases there is no such thing as a "CEO complaint route," you could address it to God and it'll still end up - eventually - with Customer Services. As evidenced here, Bruneep wrote to the CEO and got a reply from an Intern.
I’ve managed large CS operations, this does not happen.
Our anecdotal experiences differ.
If you’ve worked with people that tell you
ICYMI:
I’ve done it myself
Customer services. You know, the people all large organisations employ to deal with complaints.
Got the number handy? Perhaps you should go and read the OP and you might just get the issue and tell him who he should contact.
Perhaps you should go and read the OP and you might just get the issue and tell him who he should contact.
Perhaps you should go and read my first reply where I explained exactly who the OP should contact.
It's slightly more complex here in so far as the addressing mistake is the OP's fault. But Evri don't have to talk to him, as far as they're concerned it is (one would assume) successfully delivered. This once happened to me shortly after moved house; I jumped in the car and intercepted it.
Still. Literally the first hit on Google is a phone number and a chat service. Though I expect they're experiencing an unexpectedly high volume of calls right now for some odd reason.
In the vast majority of cases there is no such thing as a “CEO complaint route,” you could address it to God and it’ll still end up – eventually – with Customer Services.
While this is inevitably true it does work. I've only ever had cause to go down the CEO route twice, both times I'd ended up at the banging my head against a brick wall stage with call centre staff that kept parroting the same lines, and had an obstinate refusal to accept that their organisation had not behaved in the correct manner. A fairly polite e-mail copying in the CEO('s team of minions) had the problems resolved within a couple of days.
Still. Literally the first hit on Google is a phone number and a chat service. Though I expect they’re experiencing an unexpectedly high volume of calls right now for some odd reason.<br />
Awesome, you know how to Google. Look at later results about no one picking up hence the OP’s question and people saying contact the CEO route.
