Ermmm explain closi...
 

  You don't need to be an 'investor' to invest in Singletrack: 6 days left: 95% of target - Find out more

[Closed] Ermmm explain closing of my complaint regarding ads?

54 Posts
35 Users
0 Reactions
216 Views
Posts: 0
Free Member
Topic starter
 

Yes it was £4.50 on one click. Please discuss or do me the justice of closing and at least an email to explain!


 
Posted : 14/04/2019 10:17 pm
Posts: 39449
Free Member
 

The stock line is..... This doesn't happen on dracs iPad so it's not an issue 😉


 
Posted : 14/04/2019 10:18 pm
Posts: 50252
Free Member
 


 
Posted : 14/04/2019 10:21 pm
Posts: 17273
Free Member
 

Happened to me too on Friday


 
Posted : 14/04/2019 10:22 pm
Posts: 6980
Full Member
 

You seem to think you have a right to free speech here....


 
Posted : 14/04/2019 10:22 pm
Posts: 0
Free Member
Topic starter
 

Well no, that really isn't on, I'm no big hitter and cause **** all bother whilst here so I do believe it needs either some explanation or acknowledgement. The games did look good, but for 4.50 a week is be on 4 good Xbox games a year!


 
Posted : 14/04/2019 10:22 pm
Posts: 17
Free Member
 

Never click on the ads!!


 
Posted : 14/04/2019 10:24 pm
Posts: 20675
 

I don’t understand how you were charged by simply clicking on an ad?


 
Posted : 14/04/2019 10:30 pm
Posts: 0
Free Member
Topic starter
 

Pocket click! It's a standard line I use if the wife views my browsing history but in this case it was genuine.


 
Posted : 14/04/2019 10:31 pm
Posts: 17106
Full Member
 

See if you can do it again.


 
Posted : 14/04/2019 10:31 pm
 csb
Posts: 3288
Free Member
 

Confused. What is it charging? Mobile account or uploaded card?


 
Posted : 14/04/2019 10:31 pm
Posts: 12329
Full Member
 

Prime take the piss material 🙂 , but subscription services like that are the bottom-feeders of the internet. I'd like to think STW would have an answer if they have been served on here.


 
Posted : 14/04/2019 10:33 pm
Posts: 0
Free Member
 

Same thing happened to me.

I got told off for discussing why I never now turn off the thing that we aren’t allowed to discuss that stops adverts from ripping us off for £4.50 by accidentally clicking on them.

I got no other kind of explanation or apology. So I just turned it back on again.


 
Posted : 14/04/2019 10:36 pm
Posts: 30656
Free Member
 

I don’t understand how you were charged by simply clicking on an ad?

Same.


 
Posted : 14/04/2019 10:38 pm
Posts: 20675
 

Confused. What is it charging? Mobile account or uploaded card?

This. How are they getting your money?


 
Posted : 14/04/2019 10:38 pm
Posts: 17106
Full Member
 

On my xiaomi phone with opera I don’t even know if I get logged out as none of those adverts show up.

Not sure why but I’m not complaining.


 
Posted : 14/04/2019 10:39 pm
Posts: 13554
Free Member
 

How did it charge you with no details?


 
Posted : 14/04/2019 10:40 pm
Posts: 0
Free Member
Topic starter
 

Charges straight to your phone bill. You have 24 hours to cancel or it goes on at 4.50 a week.


 
Posted : 14/04/2019 10:46 pm
Posts: 20675
 

How do they know your phone number/details?


 
Posted : 14/04/2019 10:47 pm
Posts: 13554
Free Member
 

What’s it for and (this is probably naive) how does it gain permission to charge your mobile account?


 
Posted : 14/04/2019 10:50 pm
Posts: 23277
Free Member
Posts: 13554
Free Member
 

Shit! That just seems wrong. Never knew that was a thing. Something needs doing to plug that gaping hole.


 
Posted : 14/04/2019 10:56 pm
Posts: 20675
 

Well, every day is a school day. Glad I have a p...

Thinking about it further, I assume it’s only an issue if you are browsing on 4G?


 
Posted : 14/04/2019 10:59 pm
Posts: 17273
Free Member
 

I was on 4g on my phone when it happened to me. I assume that I accidentally clicked on an ad when the screen was jumping about as it was loading.

I assumed it was just me though.

I’d also like to know why the original thread was shut down.


 
Posted : 14/04/2019 11:09 pm
Posts: 8771
Full Member
 

Never click on the ads!!

Definitely this.


 
Posted : 14/04/2019 11:15 pm
Posts: 3783
Free Member
 

i didn't know that was a thing either. That's a bit scary.

Apart from receiving money from ads, why would stw allow that kind if advert on their site which is almost scamming their customers.

Do they not have any say on the advertising space?


 
Posted : 14/04/2019 11:16 pm
Posts: 30093
Full Member
 

I've had to get all our numbers set to not authorise any charge of any kind, after getting caught by these scam artists a few years back (nothing at all do with this website I must add)… do it now. I couldn't get the money back. The only downside of a total block is that an easy route to giving to charities is then lost, but I've not noticed any other genuine uses of being charged to bill by third parties, so just get them blocked.


 
Posted : 14/04/2019 11:20 pm
Posts: 12865
Free Member
 

So clicking on an ad makes it call or text a premium number or something which starts a subscription?


 
Posted : 14/04/2019 11:23 pm
Posts: 0
Free Member
Topic starter
 

So whichever over zealous mod that closed the original post I do hope you realise now it was worth a post and that you do something about it. The only reason I knew about it was that I got a text from the offending company warning/telling me of the 24 hrs. I then responded to that text cancelling the subscription where on my phone told me I was replying to a chargeable number with that very text. Utter bollox to be fair. I'm not overly precious about the money but very precious about the censorship of the first post on the matter.


 
Posted : 14/04/2019 11:27 pm
Posts: 3412
Free Member
 

I got pinged by this too a few weeks back. Could well have been here as I was getting loads of and redirects then.


 
Posted : 14/04/2019 11:55 pm
Posts: 30093
Full Member
 

Normally, you need to "respond" to a txt to get charged. Sometimes that response is an auto opening link… in which case you're screwed just by reading the txt. Sometimes it is a link to "more information" etc. Sometimes it is made to look like you have to cancel, and responding that you want to actually results in charges. Get your number set to not except any of these charges… that's the action to take. Ranting at owners of websites that might or might not have been hit by the original ad is pointless… get your telco to take action to protect you. It's not the fault of this or any other website. Get your telco to prevent you from being billed.


 
Posted : 15/04/2019 12:15 am
Posts: 16025
Free Member
 

not the fault of this or any other website.

Do owners of websites have no control over adverts?


 
Posted : 15/04/2019 12:49 am
Posts: 7763
Full Member
 

Listen, the owner of this website can’t even get the mag out. Anybody else having download problems with the mag.I also posted it on here and have contacted the tech side a couple of times, but hey ho. No issues with taking my sub mind; that works just fine.


 
Posted : 15/04/2019 1:44 am
Posts: 14233
Free Member
 

Listen, the owner of this website can’t even get the mag out.

Probably something along these lines. The Ad network on this site is the worst I see, although I see the same network in other places. Seems to be deliberately set up so that having a choice is as difficult as possible. Is it possible it’s just as bad for the site owner?

Something of an irony that I normally only visit this site via a browser that means the problem of not having a choice is dealt with. Whilst sites that do give me a easy choice are visited on other browsers with targeted adverts galore.


 
Posted : 15/04/2019 7:01 am
Posts: 13741
Full Member
 

Never click on the ads!!

not so easy when you get logged out every 2 weeks and forced to play whack a mole to try and get to the login page


 
Posted : 15/04/2019 7:07 am
Posts: 0
Full Member
 

Never click on the ads!!

not so easy when you get logged out every 2 weeks and forced to play whack a mole to try and got to the login page

Or get logged out 6 times in one weekend 🤣🧟‍♂️


 
Posted : 15/04/2019 7:11 am
Posts: 20675
 

So whichever over zealous mod that closed the original post I do hope you realise now it was worth a post and that you do something about it.

I suspect it was closed, less because of it subject, more because of the banned swear word in the title/URL. Happy to be corrected though.


 
Posted : 15/04/2019 7:31 am
Posts: 1199
Free Member
 

not the fault of this or any other website

I think they have to accept some culpability when they threaten sanctions if you run an ad-blocker.

Insisting that you stroll around the internet with your wallet open to keep their revenue stream flowing is poor.

PlanetF1 have a more pragmatic view. If you have an ad-blocker it asks for a contribution up front, but still lets you have access to the content because even if you can't directly monetise a view; all traffic to your site has value.

But that isn't the STW way.


 
Posted : 15/04/2019 7:38 am
Posts: 6856
Free Member
 

not so easy when you get logged out every 2 weeks and forced to play whack a mole to try and get to the login page

I can’t help but think that wasn’t really what the architects of the web had in mind when they set this thing up. Web 3.0* really sucks.

(*Do people call it that? Anyway, it’s rubbish)


 
Posted : 15/04/2019 7:41 am
Posts: 28475
Free Member
 

So do I need to check my mobile bill, or will my provider have sent some kind of notification?

The main issue with the mobile site is the cackhanded way it loads the forum, waits a bit, waits a bit more, then shoves everything in all directions to make way for the ads, normally misdirecting your click. Normal browsing is a PITA, even before you have to deal with the regular burst of pop-ups and shite.

What is wrong with loading the correct sized placeholder for the ads. Other sites seem to manage it OK?


 
Posted : 15/04/2019 7:48 am
Posts: 4170
Free Member
 

I'm still puzzled how the advertiser gets your phone details. On my phone, the permissions for Chrome are limited to location and storage.


 
Posted : 15/04/2019 8:11 am
Posts: 20675
 

So you know how some phone/data providers offer free data on music/movie streaming? Works both ways. When using 3/4G they can see where the data is coming from and charge accordingly. It’s the equivalent of a premium rate phone number. That appears not yet to have any sort of adequate regulation


 
Posted : 15/04/2019 9:03 am
 DezB
Posts: 54367
Free Member
 

This one isn't closed - https://singletrackmag.com/forum/topic/adds-ok-but-adds-that-charge-you-sort-it-stw/
Ads is spelt wrong though


 
Posted : 15/04/2019 9:32 am
 IHN
Posts: 19694
Full Member
 

"Don't click on the ads" is sound advice, however...

The main issue with the mobile site is the cackhanded way it loads the forum, waits a bit, waits a bit more, then shoves everything in all directions to make way for the ads, normally misdirecting your click. Normal browsing is a PITA, even before you have to deal with the regular burst of pop-ups and shite.

What is wrong with loading the correct sized placeholder for the ads. Other sites seem to manage it OK?

This.

I'm lucky if I can click on the thread I want, never mind avoid self-charging ads.


 
Posted : 15/04/2019 9:37 am
Posts: 40225
Free Member
 

Not cool Singletrack. Not cool.


 
Posted : 15/04/2019 9:40 am
Posts: 23277
Free Member
 

This one isn’t closed –

It was closed.


 
Posted : 15/04/2019 9:41 am
Posts: 77347
Free Member
 

You posted an expletive-ridden complaint last night, which I assume is why it was closed.

You reported your own post at 21:42. You received a reply at 22:06 telling you that Tech have been notified. I understand that you're cross about the advert, I would be too, but quite why you're having a paddy about not receiving a response I've no idea. Check your emails.

Despite your demand for the mods to "sort it," the moderators have no control over STW's advertising. Similarly, starting (multiple) threads complaining about it won't get it investigated any faster, or indeed at all, Tech don't actively monitor the forum.

STW uses - and indeed relies on for its continued existence - third party advertising. This is primarily served by Google but other ad networks are used from time to time (or at least, this was the case the last I time I discussed it with The Powers That Be). Occasionally a rogue ad slips though, which is unfortunate but the nature of the beast I'm afraid. I'm sure it'll be looked into as a priority.

If you get these in the future you can email tech@ who will investigate. You can email moderator@ if you like, but all we can do is forward your message on to Tech which adds a delay into the process so you may as well cut out the middle man and contact them directly. CC: us in for completeness by all means if you wish.

Hope this helps.


 
Posted : 15/04/2019 9:43 am
Posts: 20675
 

This one isn’t closed –

It was closed.

URL changed to SFW words too.


 
Posted : 15/04/2019 9:45 am
Posts: 17106
Full Member
 

Doesn’t affect me in the slightest but it shouldn’t happen on a site that has a strong community.

I wouldn’t rip other forumites off , I expect the same from Singletrack.


 
Posted : 15/04/2019 9:46 am
Posts: 20675
 

It isn’t STW ripping anyone off.


 
Posted : 15/04/2019 9:48 am
Posts: 621
Free Member
 

I'm still a little unclear on how they actually managed to charge you. How can they send you a text without having your mobile number?

Once upon a time your mobile number was actually included in the browser's useragent string, but AFAIK that hasn't been the case for a long time. You can check this by going to the following address and checking that your mobile number doesn't appear:

http://useragentstring.com/


 
Posted : 15/04/2019 9:49 am
Posts: 77347
Free Member
 

URL changed to SFW words too.

Yeah, I've now sanitised it. I'm not certain but this might be why it was reopened just now, so I've closed it again.


 
Posted : 15/04/2019 9:49 am
Posts: 6980
Full Member
 

Occasionally a rogue ad slips though, which is unfortunate but the nature of the beast I’m afraid.

Only this beast


 
Posted : 15/04/2019 9:51 am
Posts: 0
Free Member
 

I got told off for discussing why I never now turn off the thing that we aren’t allowed to discuss that stops adverts from ripping us off for £4.50 by accidentally clicking on them.

The first rule of adblocker club is don't talk about adblocker club.


 
Posted : 15/04/2019 9:58 am
Posts: 2582
Free Member
 

Call the Zinsser twins Fabian and Frank, they will sort it out


 
Posted : 15/04/2019 10:04 am

6 DAYS LEFT
We are currently at 95% of our target!