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Well Hyundai took 6 weeks to fix my EV - needed an ABS module which I'd have thought was a fairly basic part. Not a complex fix, just wasn't avaiable.
I had a company Alfa 147 Selespeed that was in and out of the dealers. Various stability programme issues, sub woofer not plugged in, various electrical issues. Took six months to get a replacement steering wheel after the coating on the flappy paddles came off.
It was upto us to sort any maintenance/warranty work out with a dealer. I regularly took the car to a dealer's near work rather than the one near home that supplied the car, so doesn't matter what 'dealer' it goes to. The leasing company are just financing the vehicle.
I seem to remember someone here having an issue with leasing cars from Ling
Geordie Mick enters the chat....
Let's not open that one up again.
FWIW, I have a Volvo lease car and I leased it from Volvo, had it 12 months and it's a belter of a car.
As I said, I’ve never done this before but from the outside looking in it seems absolutely mental that in the event that the product you’re hiring doesn’t work you get a lesser product in substitution and still pay the premium rate. That some people are happy with this arrangement is even more mind boggling.
I bet the Taycan is not much more expensive to have on a business lease after BIK than a Volvo.
Still dont think we are getting the full story.
She’s a highly strung individual
My sister has called Porsche Sheffield based on the garbage customer service she got from Porsche down south in the hope that the Sheffield dealership are better. That’s the entire story as far as I’ve been told.
So both Porsche dealerships have issues.... is there a common thread ?
I’m not 100% how this stuff works
Can I suggest your sister delegates to someone who does?
I bet the Taycan is not much more expensive to have on a business lease after BIK than a Volvo.
I costed one on Tusker a few months back, for a high rate tax payer it is around £1200 net salary cost monthly, vs an i4 at £700. I wasn’t interested in Volvo but a Polestar 2 was about the same as the BMW.
As I said, I’ve never done this before but from the outside looking in it seems absolutely mental that in the event that the product you’re hiring doesn’t work you get a lesser product in substitution and still pay the premium rate. That some people are happy with this arrangement is even more mind boggling.
So I now have the contract. There is nothing in there about the car being unavailable due to fault other than this gem:
"If the vehicle is not available to you because it is being repaired following breakdown or accident, we will provide a relief vehicle for a period not exceeding 21 days in the Term. If you keep any relief vehicle for longer than the 21 day maximum period, you will then pay for it under and compy with the Daily Rental Terms set out in part 2 of the Schedule to this Agreement."
So not only does she have to keep up the monthly lease payment on the broken Porsche, she now has to pay for the Volvo as well. Think she's on day 29 now.
Anyway, AA came out to the car today and fiddled with the battery. Now in some kind of restricted drive mode so he's taken it away to Porsche Sheffield.
I bet the Taycan is not much more expensive to have on a business lease after BIK than a Volvo.
Still dont think we are getting the full story.
I mentioned earlier in the thread, Taycan is ~£1300/month, XC60 is ~£450. That's on a 15000 mile/year business lease - which she has - and is the opposite of what I'd call "not much more expensive".
And why don't you think you're getting the full story? What do you think is missing? And why do you think I'd leave whatever that is out? I'm genuinely baffled at what angle you think I'm taking.
So not only does she have to keep up the monthly lease payment on the broken Porsche, she now has to pay for the Volvo as well.
Why aren't Porsche providing a car? Hyundai did for me. If you owned it and it went in for warranty work you'd expect one, wouldn't you?
And why don’t you think you’re getting the full story? What do you think is missing? And why do you think I’d leave whatever that is out? I’m genuinely baffled at what angle you think I’m taking.
If you don't mind me saying - it does seem like you don't have all the (basic) information here - I'm not suspicious about that, but I think perhaps other people are.
Why couldn't it be fixed in the first place? What was the story from the original garage?
Why aren’t Porsche providing a car?
Presumably lack of any consequential loss provision/responsibility to do so in any applicable contract.
This, I think, is where car tech is going to become an increasing issue for consumers. While fixes are no doubt possible the ability to diagnose (at dealer level) quickly and reliably and the availability and accessibility of components to fix seems to be leaving a number of vehicles that are not drivable for days or weeks.
I'm sure its a small proportion of the total population and maybe reliability will catch up at some point but it's little comfort if you've got a £(1)20k paperweight on the drive.
I do appreciate we have some ongoing Covid legacy here and a developing industry.
Presumably lack of any consequential loss provision/responsibility to do so in any applicable contract.
Is it not normal to have a replacement car when it's a warranty repair?
Just had a look at the Porsche BEV warranty document and it says this:
6.3. The Porsche Warranty does not include claims against Porsche beyond rectification of the material
defect. This limitation also excludes, without limitation:
6.3.1. claims for delivery of a defect-free vehicle such as delivery of a replacement delivery; and
6.3.2. claims for compensation in any form, including by way of example, for the provision of a loan
vehicle, for damages, for reimbursement of futile expenses or for loss of use.
Bloody hell, I accepted Hyundai's replacement vehicle without asking if I'd have to pay for it...
And why don’t you think you’re getting the full story? What do you think is missing? And why do you think I’d leave whatever that is out? I’m genuinely baffled at what angle you think I’m taking.
Op I dont think you are missing anything out, I think you are trying to do the best of bad situation.
However you have alluded that you sister highly strung and she has had conversations with 2 Porsche centres and their have been issues with both conversations. Perhaps your sister caused those issues or exacerbated a situation. People dont respond well to highly strung people demanding things.
I know you are now trying to help your sister, but you are making resolving the situation more complex as no dealer can really speak to you.
Oh and we have just had a hire car from insurance. We paid for the 'premium hire car' ie like for like replacement. We had a BMW replaced by Ford Puma, not even comparable. But it allowed us to get from A-B. Lifes too short to worry about some stuff. We just now know not to tick the premium hire car box on insurance again.
Why aren’t Porsche providing a car?
Because there just aren't as many cars available now.
I've had a number of courtesy cars pre-pandemic but now if I want one I have to book weeks in advance as the supply of vehicles has slowed.
I think it's fair to say that Hyundai produce more cars than Porsche so there's more spare cars around!
Her contract is to have a Taycan to drive around in, the lease company are not keeping up their end of the bargain.
As above, a significant proportion of the Porsche's appeal is presumably having it sat in front of your 5 bed executive home showing the world that you have £1300 a month spare.
Perhaps you could realise some of that benefit by having Porsche leave the broken car in the driveway rather than the dealership until it's fixed.
You could sit in it a couple of times a day going "vroom vroom" to keep up the pretence...
The courtesy car provision when dealers are sorting the car out is shit but I’m not at all surprised. In 2015 my then new M135i was in for warranty work and I twice got the bus to work after dropping it off.. couldn’t get moved for motors in and around the dealers but it was a case of wait months for a courtesy car and risk the astronomical insurance excess or just get the bus. Tesla were much better, got a Model S loaner the couple of times my Model 3 was in for warranty work.. they had disabled ludicrous mode mind!
I’m back on a used car out of warranty now mind so the risks and rewards of ownership are mine and mine alone! I’d be absolutely bouncing BTW if I was in the situation your sister is in OP, paying thru the nose for a top end Porsche EV and not being able to drive the **** thing for weeks on end!
As above, a significant proportion of the Porsche’s appeal is presumably having it sat in front of your 5 bed executive home showing the world that you have £1300 a month spare.
I think that you would be presuming wrong. People who can afford nice cars are not that shallow or stupid or insecure. I would imagine it would be more along the lines of they have worked hard to earn the money and they can afford to buy a premium product. I wouldn't give a shit who can see what car is parked on my drive. I would love to be able to afford to drive a Porsche.
People who can afford nice cars are not that shallow or stupid or insecure
Indeed, but I imagine that lots of people who buy ( or lease/ hire etc) them are.
You could sit in it a couple of times a day going “vroom vroom” to keep up the pretence…
Shows how much you know !!
You would sit in making a light humming whooooooo noise for reality 😉
As above, a significant proportion of the Porsche’s appeal is presumably having it sat in front of your 5 bed executive home showing the world that you have £1300 a month spare.
Joke's on you, I live in a large country residence away from the prying eyes of you proles.
However you have alluded that you sister highly strung and she has had conversations with 2 Porsche centres and their have been issues with both conversations.
My sister can be hard work sometimes but I don't think she's gotten all unhinged on anyone, and she's not had any issue at all with Porsche Sheffield. They seem to be doing their very best to help. She also says they have not been particularly complimentary about Porsche down south so I'm inclined to believe that the root of the problem lies down there.
Still shocked at how bad the lease contract terms are tbh. Doubtful I'd have signed the paperwork no matter how much I wanted a flash car.
Hyundai gave us their in-house courtesy car at first, which was an i10, then they got Enterprise round with a longer term car. Top tip: if your car's an auto tell them you need an auto replacement, you'll get a better car 🙂
People who can afford nice cars
She's not affording it, the company is. She's siphoning off money that she could be paying her employees so that she can drive a nice car... (anti-capitalist troll... 😉 )
Joke’s on you, I live in a large country residence away from the prying eyes of you proles.
Proper money doesn't waste it on flash cars, around here it seems to be XC90's of various vintages.
Why doesn't she hand the Porsche back and pay her employees more?
Presumably lack of any consequential loss provision
That's not consequential loss.
https://www.hilldickinson.com/insights/articles/what-are-consequential-losses-and-how-do-you-exclude-them
My exwife had a replacement car from MG for months because they couldn't source a spare part for her ( wouldn't charge or always start properly). No charge for that.
So MG have a better warranty than Porsche. Nice cars , but....
Why doesn’t she hand the Porsche back and pay her employees more?
why don’t they work a bit harder so she can get a better car 😉
Proper money doesn’t waste it on flash cars, around here it seems to be XC90’s of various vintages.
Proper money doesn't waste it on XC90's of various vintages. It drives the true hider of class... the CRV Gen 4 🙂
Proper money doesn’t waste it on XC90’s of various vintages. It drives the true hider of class… the CRV Gen 4
Proper money doesn’t waste it on CRV Gen 4. It drives the true hider of class… the Daihatsu Fourtrak.
Proper money doesn’t waste it on CRV Gen 4. It drives the true hider of class… the Daihatsu Fourtrak.
I think we have a winner.
The richest person I know (quite well) doesn’t own a car…or a house!
His stereo system is worth more than a Taycan though..
That'll be the interconnects
set it on fire. job done.
I may have missed it, what company is the car lease provider? Seems like one to avoid,
2 month's rent of the Taycan could have bought my Berlingo.
2 week's rent of the Taycan could have bought my XC90
1 month's rent of the Taycan is probably what our 200k mile V70 is worth
3 1/2 months of Taycan rent and she could have bought the entire RNP automotive fleet
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
Aye, but it's a fancy new Porsche supercar and not a clapped-out Volvo. And I say that as an owner of a clapped-out Volvo.
Aye, but it’s a fancy new broken Porsche bauble and not a useable classic Volvo. And I say that as an owner of a classic classless Volvo.
Fixed it for you!
<p>How very STW, a straight forward moan about poor customer service has descended into class war,<br /><br /></p>
I just saw it as the politics of envy, not class.
If these last couple of posts are directed at me then I posted more of a question of priorities.
We are financially very secure - and could run any car Taycan included but I choose not to simply for the reason of wanting a stress free simple life. I perhaps take it a little to far hence the smileys on my 'asset value' post and how little they cost or are 'worth'
Regarding the OP sister - never met her, I'm happy for her, but I'd rather not be in her situation.
We are financially very secure – and could run any car Taycan
Tsk, if you have to tell people that you're so rich that you're indifferent to status symbols, you're probably not that rich or indifferent to status...
Tsk, if you have to tell people that you’re so rich that you’re indifferent to status symbols, you’re probably not that rich or indifferent to status…
🤷♂️
I'm happy where I'm at and thats the main thing for me. I couldn't care less for status symbols.
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Bringing the conversation back on subject.
I wonder if independent garages will transition over to EV repair technologies or if existing Industrial motor and drive companies will expand to cover EV as the technologies are similar to equipment used in manufacturing.
so, who is the lease provider then ?
Are we allowed to name and shame? Not really fair on Porsche down south given they wouldn't have a chance to defend themselves.
Porsche Sheffield have apparently been great so far.
Lease company is Synergy Car Leasing and I must stress that as far as I can tell they have done exactly as much as they need to as per the wording of the lease contract. No complaint can be made against them. To my mind the contract does seem to be fairly onerous for the lessee but then I've never leased a car. For all I know it could be an industry-wide boilerplate contract that wouldn't be materially different if the car was leased through any other company.
thanks for info. I am shortly getting an EV through Tusker, hence the question. TBH I had no idea that there were so few obligations on continuity of vehicle written into these types of agreements...
Lease company is Synergy Car Leasing
They look like a broker to me, they will not be the actual Lease Company.
People like Lex Auto or Hitachi Finance tend to be the lease company (amongst others). The broker as nothing to do with the lease other than introducing the 2 parties involved
Lease companies make money by buying vehicles in bulk/end of line at discounted price and then selling the product on on their own finance. Therefore the contract they agree with the person who leases it off them is going to be written in such a way that it minimises their risk.
I am shortly getting an EV through Tusker, hence the question
Again Tusker are just a fancy broker (an expensive one at that!)
Tusker are just a fancy broker (an expensive one at that!)
they are only option on my current Work scheme, where there are good salary sacrifice savings to be made. Early dealing through ordering, and updates on likely delivery (8 weeks to go...) seem to be decent, so far..
Maybe she should cancel the lease and buy a Giant ebike instead? I read somewhere they have great warranties.
I just saw it as the politics of envy, not class
I think that you would be presuming wrong. People who have no interest in 'nice' cars are not necessarily envious of those who do. I would imagine it would be more along the lines of they have worked hard to earn the money and they want to save it or spend it in something they think is worthwhile. I wouldn’t give a shit who can see what car is parked on my drive.
It's not envy I dont really care much about cars, they are overpriced, over powerfull, over large and in the hands of dicks, who make life miserable for other people due to idiot and agressive driving, polution, global warming, parking etc. Why open a thread about some minor problems getting a car sorted out? just phone the company up and negotiate.
they are overpriced, over powerfull, over large and in the hands of dicks, who make life miserable for other people
ebike thread is on another page.
It’s not envy I dont really care much about cars, they are overpriced, over powerfull, over large and in the hands of dicks, who make life miserable for other people due to idiot and agressive driving, polution, global warming, parking etc
Is that just the ones who drive electric Porsches or anyone who drives are car in general? Will good to put the worlds to write so easily
ebike thread is on another page.
Doesnt it actually describe anyone who rides a bike?