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So, I sold a decent quality bit of outdoor clothing on eBay (ME Gore Tex Jacket). I sold it as I have too many jackets and it had been worn no more than a handful of times.
I washed and reproofed the jacket with Grangers before immediately packing for posting.
I've just had a message from the buyer. In summary, he wants a refund as the jacket smells heavily of smoke and is not as described. Alternatively, he wants a £30 refund for "considerable" washing and reproofing (quite how putting a jacket through a wash with NikWax warrants £30 but that's a different story)
I am perplexed as firstly I don't smoke (and live alone, so no smoke in the house), secondly, I haven't had a house fire and my house is centrally heated.
My jacket which I washed in the same cycle smells fine!
I obviously have no idea where the jacket has been after I posted it on Thursday.
How would the good folk of STW respond?
Please return item for full refund.
They're trying on, just ask them to return it for a full refund & film yourself opening the returned parcel incase they return something else...
Please return item for full refund.
This, absolutely this. More time and effort to battle it out than to just sell again
Please return item for full refund.
This
As above. Don't even bother disputing it. Relist and move on. It sold once it'll sell again.
If you want to be difficult to return the favour wait til parcel arrives then email them saying you've received the parcel back but unfortunately you are now away for a few days/week so you'll sort the refund when you return.
Tell him he'll be able to mask the smell by carefully shoving it up his arse.
They’re trying on...
and it probably doesn't fit 😉
cheers @Cougar, that wins today's response for me;
thankfully wasn't reading that with a mouthful of tea 🙂
Refund it is, despite Cougars post above being my preferred response.
Been on Fleabay for years without being a victim of asshattery! Suppose i have been lucky.
Every time this has happened to me I don’t engage with them other than sending a reply message that says “please return for a full refund”. Nothing more.
On every single occasion the “problem” miraculously sorts itself out and I hear nothing more.
and it probably doesn’t fit 😉
I thought at first that was a reply to my suggestion.
I thought at first that was a reply to my suggestion
tight arse
The buyer is probably smelling the residue of the hydrocarbon solvent for the wax and thinking it's a smoke odour. Tell him to hang the garment up to air for a day or two.
While Cougar has the best suggestion, return for full refund and get somebody to film you opening it. ( I have had a ****ed Arcteryx gamma jacket returned in place of the good one I sent.)
I had it a couple of years ago with a Hilti drill chuck.
New at £70, it sold for around £15 in as new condition.
The buyer emailed me when it arrived, complaining about the postage charge, I'd charged £6, the actual cost was £4 something. (only as it was 10 grammes or so under the next postage level)
He said I should refund him the difference.
I said no, if he wanted to return it, I'd give him a full refund.
Never heard anything again.
I had this recently when someone bought a Microsoft Surface pen from me. They said it worked briefly but then completely failed, and wanted to return it for a full refund.
I accepted, for an easy life, but when I received it back and issued the refund I politely pointed out (a) it was actually working fine; and (b) it had cost me £7.11 in postage.
A couple of days later the buyer messaged me back and said he'd tried his nephew's pen and that wasn't working either- at which point he realised his Surface Book was at fault.
He refunded me £7.11 and apologised. I guess the moral is sometimes people on eBay are surprisingly nice if you treat them well 🙂
The buyer emailed me when it arrived, complaining about the postage charge
whereas if I think the postage is too high I don't buy the item or factor it in to my max bid. Not really something you can raise an issue with after you have won the item!
The buyer emailed me when it arrived, complaining about the postage charge, I’d charged £6, the actual cost was £4 something.
Bloody people. It's not postage, it's postage and packing which they agreed to at point of sale.
I had one of these a few years back. My then-partner had sold a few trinkets on ebay and one of the recipients coincidentally lived in my home town so I thought I do them a favour and hand deliver it. The recipient promptly kicked off that she'd paid for postage and demanded a refund.
I suggested to my missus that we still had to pay for the Jiffy bag / bubble wrap etc and I'd taken half an hour out of my lunch to do the 15-mile round trip to deliver it, if she preferred I could bill her for my time at the hourly rate work would charge a customer and it would be a ****ton more than three quid. All to no avail, she refunded her rather than risk a black mark on her selling history.
Cougar
Subscriber
Bloody people. It’s not postage, it’s postage and packing which they agreed to at point of sale.
Yup. I've stopped quoting postage in my ebay items now, I just put it in the price. It works really well actually, not least because not everyone buying multiple items or local expects a refund, and I've found people are a little bit less grumpy about late delivery if they think it's "free"
Got into a win-less argument with a potential buyer of a laptop on eBay. He maintained that postage was too high, he would be able to post it for less, and "that he wouldn't pay that much for postage anyway". It all sounded a bit of a pain, he wasn't able to back up his story (plus the likely insurance costs).
He still put in a bid, which was quite a good one, but I didn't like the way things might have panned out and managed to cancel his bid. He went mental. Which I can understand but it was giving off very odd signals.