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I bought some headphones from an eBay seller that don't work.
I requested a return and was told I would be sent a returns label by today.
I contacted the seller today and they have said:
Ebay are the ones that send the return label so you may need to contact them, or you can send it back to our address and we can still refund you once the items are returne.
Doesn't look right to me, but I have been known to be wrong before đŸ™‚
As a bit of extra information, the returns status is showing 'Awaiting Action by Seller'
WWSTWD?
If it’s faulty and the seller has agreed to the return, eBay do issue the returns label.
ebay issue it but it's the seller that accepting the return which automatically triggers the return label IME.
WWSTWD?
Ebay customer support will have you sorted quicker than the hamsters can display my reply
Buyer raises a return, seller accepts return, ebay issues returns label.
Thanks all. 10 seconds after posting, I was refunded in full 👀