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Hi,
I've had a spate of this latetly, people bidding stuff up then just not paying, no contact etc. Weirdly only seems to ever happen with electronics, phones and stuff.
What's going on? Anything I can do to help avoid? It's not costing me anything other than the time to wait to open unpaid item case etc but that is pain enough!
Ebay becoming such a ballache!
Weirdly only seems to ever happen with electronics, phones and stuff.
Always been the same with that sort of stuff, bunch of kids trying to rip each other off a lot of the time.
I have found this also. Had one win an auction, no contact for a week then mailed that he thought the postage was too high. I told him I'd refund the difference once he'd paid and I'd posted (worked out at 0.60p).
I had to open an unpaid dispute but he paid right at the last minute.
Since then I have change my setting to block any buyer that has had a NPB strike against them.
Regards
Russ
Yeah I think I've had enough. Stuck it (samsung galaxy s2) in the classified here now, see if I fare better with you lot!
Anything I can do to help avoid?
I think you can set your listing criteria to prevent anyone with a history of non-payment from being able to place a bid. Go through the non-payment procedures with any of your own bidders that have been non-payers too and you'll help block them from other peoples auctions.
it's a problem with ebay, as to the point of winning an auction and then not paying.. i've no idea, it just wastes everyone's time!
personally:
"if no payment received within 14 days of auction close I will file a non-paying-bidder complaint"
Pop that in your auction description.
email once ("send receipt") after a week using the button in your ebay selling page
As for postage arguments, not a chance, you've listed the postage cost, its not a separate auction, they've bid so implicitly agree to the costs... they want to start dicking around = file a NPB and re-list.
AFAIK the bidder restrictions options you have are only:
-country
-0 or less feedback
-recent non-payment strikes.
I think that given the frequent "messer"s encountered in sales of phones/ipads etc, ebay would do well to introduce an optional stipulation for sellers to require bidders to have, say "200+ feedback plus recent completed purchases" otherwise it doesn't let you bid.
Surely the cost of so many relisting credits/refunding fees etc must make it worth it to ebay to offer something like this in some categories with a high rate of non-paying bidders? I know since it is all so automated, we are only talking fractions of a penny/cent in 'overheads' to ebay for each auction they offer free relists and refund final value fees on, but then we are only talking a small amount of IT twiddling to introduce this as a trial.
say "200+ feedback plus recent completed purchases"
In 9 years I haven't accrued more than 200 feedbacks though - lots of folk don't leave it - I was working as a buyer for 3 months this year - making several purchase a day through ebay but acquired frick all feedback
I suppose the problem is that people who fail to pay don't fail to pay on every /most auctions they win. If you set those kinds of criteria then you have to expect the item to end up selling for less - as serial non-bidders could (for all you know) be bidding your item up even if they're not the eventual winner
I've a non payer at the moment (only second non payers in 9 years - the first, unsuprisingly, was for a phone) but his feedback is 100% (although a relatively short history) and he has several recently completed purchases - so I couldn't have filtered him out.
Generally if you're selling phones and the like you have to accept that the kind of people who buy second hand phones might generally be a bit young and daft
In 9 years I haven't accrued more than 200 feedbacks though
185 in eleven years for me
Actually yes, (^^) 200+ feedbacks is a bit tall isn't it? (btw have ou seen the "ebay feedback thread" last week. 😯 )
Perhaps 25 with recent completed purchases would be more sensible.
If you set those kinds of criteria then you have to expect the item to end up selling for less - as serial non-bidders could (for all you know) be bidding your item up even if they're not the eventual winner
Good point.
I expect this is also a factor in what would seem to be eBay's disinterest in pursuing non-paying bidders: if your item sells more because someone who wasn't going to pay for it also bid on it, then your final value fees to ebay will also be higher, ie put the 'risk' (of being messed around with a non-completed sale and not getting your money when you hoped) onto the seller (ie their actual "customer") and maximise your profits.