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Bought a laptop for a present at the end of November, it was brand new from a big well known company. It's only just been opened and set up and is incredibly slow. It's only had word put on it and a few photos.
I contacted the seller who told me that is is warrantied and to contact lenovo in America.
Obviously its over the 30 day ebay returns even though its only just been opened. I don't really want to spend my time and money contacting a company in America and just want to send it back for a refund and I'll order something else.
Am I being unreasonable? As far as I'm concerned it's brand new and should work properly. Worth trying the PayPal protection route?
Thanks for any input!
probably just downloading/installing windows updates...
Or came with a load of junk and unnecessary 3rd party anti virus software. If you got from a shop you should still be covered if you do want to return it but you'll need a proper reason now or a goodwill gesture from them AIUI
yes 'slow' is very subjective unless you're running some sort of performance benchmark but fresh out of the box there'll be all sorts of updates and other background activities going on so I'd leave it on / awake for quite a while - maybe even a few days - before deciding whether its running slow or not.
Also 'slow' depends on what spec the laptop is in the first place - 'slow' could be a fault or a poor configuration stopping the machine running optimally. 'Slow' could also be a low spec machine running optimally.
If theres a fault then it only seems fair to allow a warrantee service an attempt to rectify that. But if you simply bought mistakenly/unwisely then you've allowed too much time to pass to reject it on a distance-selling basis.
It's been used for a week or so so should be finished updating. It's an a9 quad core, 8gb ram.
It's slow as in it takes 30 seconds to open a folder and often just freezes and needs restarting, pretty sure thats not right.
It’s an a9 quad core
That's probably your problem right there. You should've got something with a proper CPU in it rather than powered by something you'd have found in mobile phones five years ago. Is it a netbook or something?
Even then my Lenovo is painfully slow after being rebooted with a fresh copy of Windows. Likes to just sit and ponder life.
Whatever their rep may be I wouldn't miss it.
OP you sound shit out of luck, that's a pretty unreasonable length of time regardless of what you have or haven't done with it.
I think PayPal protection lasts 180 days so may try and get money back through them.
Or try and go through the warranty process though I imagine that will take a lot more time and effort and will be expensive making (im guessing) long phone calls to America.
I imagine that will take a lot more time and effort and will be expensive making (im guessing) long phone calls to America.
https://www.lenovo.com/gb/en/contact/
who told you you have to call the US?
Surely your 'contract' is the seller of the laptop.
If you have the issues as described, then the product warranty should kick in, and the seller should be handling it.
Are they UK based?
Are you in the UK?
Why deal with Lenovo in the US?
(At the very least, deal with Lenovo in UK or Europe).
I also assumed my 'contract' was with the seller. It was sold by AO through ebay.
I just checked and it is a Uk centre I'd need to contact. For some reason I thought it was an American number they gave me. My bad.
Im just a bit baffled as whenever i've bought anything and it was faulty or a warranty issue arose, its gone back to the place of purchase and they send it off for warranty.
Case in point, Shimano brake goes wrong 6 months after purchase. Contact seller, send back to seller, await replacement/refund. I wasn't told here's Shimano's phone number, sort it out yourself.
Case in point, Shimano brake goes wrong 6 months after purchase. Contact seller, send back to seller, await replacement/refund. I wasn’t told here’s Shimano’s phone number, sort it out yourself.
To be fair, that’s because Shimano can’t remotely log in to your brakes, and try to fix them while chatting to you on the phone.
But Lenovo may be able to do that with your laptop.
And if not, then it’s a warranty issue which the retailer will deal with.
That's a pretty standard response for electrical items these days. It is a fob off as your contract is with the seller but that said the seller can't actually fix anything so sometimes cutting out the middle man may speed things up.
I'd personally take it off the 'person' and give it a check - make sure updates are done - if it's come out of storage, it might take a few days to be working ok due to updates, when the machine is rebooted (updates don't apply until then) and loads of other stuff.
It's a pain in the ass even putting on a brand new Win10 download - you've got loads of updates, and if they are on a basic broadband, then it will take forever. Fibre is OK.
I use an old Samsung Tab for my Zwift 'Companion', and if I've not started it up often, my word, is it slow to update.
Although by the letter of the law the retailer is responsible, it is often that the consumer deals directly with manufacturer. I quite like it as experience suggests that things happen much more quickly and with less hassle than via the retailer.
I bought a new Lenovo laptop about 8yrs ago. WiFi kept breaking. Had no option but to send it to somewhere like Germany and wait 2 weeks for it to be returned.
I'd also try the leave powered on for 48 hours route first - give it a reboot or two during the day. Presuming it's Windows 10 you are looking at a lot of updates for a machine that's been powered off for months. Can you check which version you have? Newest is 1809 I think.
As above, my nan suffered a similar issue.
She had very slow broadband and a mechanical disk drive, and only used the PC for an hour or two at a time.
The cumalitive effect was that the pc was never on long enough to download and install updates.
With it being a low spec machine windows update was always thrashing the disk and never finished, so it was a constant issue with windows update basically locking up the pc using all its resources. Every time she fired it up.
Leave it running for 24 hours so it can update properly without interruptions.
An SSD drive will really help with this, they are so much faster then mechanical drives that windows updates take place without you really noticing any performance hit.
Decent speed Internet also helps, my nan was on about a 2mb connection which meant updates take hours rather than minutes. And of course the pc would be shut down half way through the process so it all starts all over again when the PC is next turned on and never actually finishing.
An update to this. After going back to lenovo and coming back un fixed The laptop went to a friend who's an IT tech. His company is registered as a Lenovo service center.
He replaced the hardrive which was faulty and re installed windows which he said had been badly installed originally. Luckily, as he was a friend he did the work for free (well I fix his bike in return!) and I just had to pay for a new hardrive.
Must say, not impressed with Lenovo or ebays protection policy. Glad the bloody thing is sorted but a bit annoyed I had to pay to replace the HD on a brand new laptop.
It's hard to know where to begin with this really.
Glad you got it sorted OP. Good warning to all to check purchases from eBay (and elsewhere) as soon as you get them.