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Right so my brother sold a router on eBay recently all was well until the buyer messaged today saying the router didn't work. He knows the router worked before it was sent however the buyer claims it doesn't work. Now he has admitted to having another of exactly the same router that works, however I beleive that he could be trying to pull a quick one and once offered a refund he would send his router back which may be faulty and keep my brother's working one. I assume this must happen a lot with tvs, xboxs etc. What can he do?
Tell your brother to reply stating he'd made a note of the serial number and will be checking that he receives the correct router back again.
I received a router a few weeks ago from Ebay, it stated it had been tested and worked it didn't. The seller offered to send a replacement out in return post and asked me to return the other ASAP. The replacement arrived whilst I was on my hols and works great and the other was posted back.
Sometimes things can break on the way to the buyer.
We're just checking the routers website where he thinks it was registered as they may have the serial number there.
Possible Drac however he only states that the wireless isn't working
Could be has no idea how to set it up.
Its quite rife with iPods/phones and their dodgy batteries - get a working one, swap your duff battery out and claim it's not working.
Difficult to say. As said, things do break in the post.
Though if he's got one that works it does beg the question why he bought another one (though there are plenty of plausible answers to that).
Try the serial number bluff.
If not, then it's a case of accepting the scam really and move on. eBay will probably side with the buyer, as usual.
Defo follow up with the Serial No scenario, ebay is rife with this kind of behaviour.
I have had someone try it on me with a Sat Receiver I sold, as soon as I mentioned about the Serial/NDS No. never heard from them again.
Personally If I sell anything electrical I try to get a pic of the serial No. or distinguishing markings to prevent this kind of scam.