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Interested to hear your opinions on this. I bought a CD on fleabay, item condition described 'like new'. When it arrived, it was covered in tiny scratches and hazes, all over. And the last track skips in a couple of places. Contacted seller, a few messages exchanged and eventually they offered to either refund the purchase price (not including postage costs), or I could return for a full refund. I took the refund of purchase price as it meant that I didn't need to get to the post office. Neutral feed back left, saying item not as described, refund given. Roll on two months, and they have contacted me asking me to adjust the feedback to a positive.
Do you think that this is correct, when there was no positive buying experience in the first place, to adjust the feedback?
I have already replied to them, just wandered what the general opinion was.
no. don't adjust, sounds fair to me.
I've had neutral feedback after fully refunding someone who wasnt happy with a purchase (who listed loads of non-existent problems so probably just got cold feet which is why it irked me), but devils advocate it seems fair; you werent happy with the initial transaction (-ve) but were happy with the resolution (+ve) so they cancel out leaving neutral.
Traders get very precious/defensive about feedback so I can see why they'd ask you to change it, if they had 100% positive they'd be keen not to use it (which is how sellers are routinely "blackmailed" for partial refunds).
A neutral feedback does maintain their 100% score.
Change it to negative to teach them not to be a cheeky ****er.
That's what I told them, and offered to do. There has been no reply yet.
A neutral feedback does maintain their 100% score
it doesnt change the score but it does show up on a summary of feedback which is enough to put big traders into a cold sweat and why the get held to ransom.