[Closed] Ebay An unpaid item case for this purchase. Payment must be made

They can raise an unpaid case against you, you'll get a black mark against your ebay account. Nothing more can be done...

Just ask the seller to cancel the sale, or report you as a non-payer, so they can move on and sell it to someone else. Tell them politely that no amount of chasing you will result in you paying. Send it via eBay messages, put it all in one message, move on with your life.

This bit might sound harsh, but in future don't be a dick. You've messed someone about, apologise, move on.

Buy it, stick it straight back on ebay?

[stw] So you changed your mind and just left it, hoping no-one would notice? [/stw]

Dezb what's your answer in dezb/ ?

Erm, I can't get my head out of STW... but I'd say.... did you tell the seller you changed your mind before they raised an unpaid item case?

This bit might sound harsh, but in future don’t be a dick. You’ve messed someone about, apologise, move on.

Agree. Everyone moans about dodgy sellers on eBay but as a (non-dodgy) seller it is annoying when you get a non payer as you need to open case (after waiting a few days) and then give the buyer another few days to decide if they will actually pay. Wastes almost a week before the item can be relisted.
Although the seller in this case seems like an amateur as every item I sell Buy It Now has an Immediate payment required stopping anyone from doing what the OP has done.

Buy it, stick it straight back on ebay?

This +1

Slight misunderstanding. It was from an actual bike shop not an individual seller. Don't you put things in your CRC basket and then change your mind? I got stuck down the rabbit hole of buy it now, thinking it was "going in my basket, I'll mull it over". Two weeks later I get "case opened". Messaged shop last night and they were fine about it.
Obvs if I was buying not from a shop I'd behave differently.
Plus I feel like its partially the shops fault for not doing the instant pay thing above.
As I said, its just a way to start an argument. If its a shop there should be a cancel transaction button or something.

PS these days I don't use ebay other than for stuff from actual shops.

There's usually an option to add to basket which isn't committing to buy it.

From shop's perspective they might have to open the case to be able to cancel sale without a mark against their account.

I’d imagine the shop has to go through those channels or they’d pay a sellers fee on something that hasn’t actually been sold as you’d changed your mind.

Buy it Now means just that, just under the Buy It Now blue button you will see Add to basket which is the same as adding to basket in CRC/elsewhere. You would have also got an email telling you to pay immediately after pressing the button.

Maybe you should go to one of those Barclays groups that show people how to use the internet 🙂

Sellers will be charged a fee on the sale unless they can get it cancelled,so just accept cancellation and move on

“Plus I feel like its partially the shops fault for not doing the instant pay thing above“
No, 100% your fault.
If I had done it i’d have messaged seller politely and if they refused to cancel i’d have taken it on the chin and move on

Click buy it now and immediately turn your computer off and not look at your emails for a week, this is what happens! 😂

Send email to buyer saying you changed your mind ASAP - then ignore whatever else they or eBay send you in regards to further issues ... life doesn’t need to be complicated.

Seller needs to open an unpaid buyer case to

A) avoid paying sellers fees
B) prevent you from being a further PITA and leaving negative feedback.

The decent thing would have been to tell them as soon as you changed your mind.

A) avoid paying sellers fees
B) prevent you from being a further PITA and leaving negative feedback.

C) so you get a non payment strike and if you get a few more your account is a gonna as you cannot be trusted to actually pay for the items you win

DezB

Subscriber
Click buy it now and immediately turn your computer off and not look at your emails for a week, this is what happens! 😂

this is basically what I did...
I guess I just see ebay as shop now, not a bring and buy sale. Apologies to all those whose feelings I have hurt. Luckily the seller was fine about it.
I'll avoid ebay in future in case my morals don't match up. Or just not tell you lot about it..

in case my morals don’t match up.

The only wonky morals here are yours... if the seller had done nothing they'd have had to pay eBay for the sale that never happened.

C) so you get a non payment strike and if you get a few more your account is a gonna as you cannot be trusted to actually pay for the items you win

On the basis that it’s true then yes. Easily avoided by not buying things you don’t want repeatedly

Seller needs to raise an unpaid item case so he/she can claim their costs back from ebay otherwise they are out of pocket for the auction even if you don't pay them.

You might have to accept the unpaid case and they'll just get their fees back.

Worse case for you is people can stop you from bidding/buying if you have black marks against you, so you may miss out on some other items you actually want to pay for. Probably unlikely though for one.

The decent thing would have been to tell them as soon as you changed your mind.

Nope, the decent thing to do is pay for the item.

Or perhaps ebay shops/pro sellers should not look like every other shop on the internet where people load up their carts as a wish list and then modify their desires.
My point is that many of us are not aware of ebay seller rules about the fees they pay or any of the other detailed things that many of you know. To me it just looks like any other place on the net where I can engage in some consumerism. The fact that I then get funny emails about non payment just puts you off using the place.
Your moral judgements of my actions are based on the assumption that I know anything about how it works. It just looks like a normal shop to me. And thats my issue. IT seems like a petty way to start an argument, when all they needed was a cancel transaction button.

My point is that many of us are not aware of ebay seller rules about the fees they pay or any of the other detailed things that many of you know.

It's one of the fundamentals of eBay; pretty much the first thing you should know about it. It's as much there for the buyer as the seller.

Your moral judgements of my actions are based on the assumption that I know anything about how it works.

You wear your ignorance with pride, and revel in the fact you are playing with something you don't understand and seem hurt that you have been (gently) called out for it. If you don't know how it works, you are best avoiding it. Other people will be suffering financially for your lack of interest in the t's & c's

Or perhaps ebay shops/pro sellers should not look like every other shop on the internet where people load up their carts as a wish list and then modify their desires.

Its not the seller's fault that you don't under stand what the button does - its has the words 'Buy' and 'Now' on it. Its not the same as putting it in your basket on any other kind of retail site.

You better let us have your eBay username so we can all block you OP.

😉

Actually I think changing your mind is forgivable with a shop, IF you communicate properly, because you have consumer law on your side anyway.

Shane it's still a PITA for the shop to resolve though.

As you wish, but the point is it is a barrier to trade, it puts people off. Well it has put me off.

Cha****ng, will do - "Shane it’s still a PITA for the shop to resolve though." is ebays fault right, I can see there is a difference between what ebay calls buy it now and add to your basket, but there are plenty of ecommerce websites selling all kinds of goods with a "buy" button.
Being used to consumer law etc, you just expect "buy" to mean add to your basket, its not bought until you pay. As a user it felt like a scam to me, hence the initial question. I was like hang on, I added this to my basket now they are making out I have broken a contract. This is all based on mine (and most other peoples) absent usage of the net, ie not reading t&cs etc.

I am genuinely amazed that someone could think this was partially the sellers fault. Op, it's entirely your fault, 100%. Stop trying to pass the blame to others.

tpbiker

Member
I am genuinely amazed that someone could think this was partially the sellers fault. Op, it’s entirely your fault, 100%. Stop trying to pass the blame to others.

Or what?
Consumer law is on my side. So you can say "stop" but you can't actually do anything about it can you?

Maccruiskeen "Its not the same as putting it in your basket on any other kind of retail site."
Exactly, I realise that now, but again to me this just seems like a way to cause an argument and stop people from wanting to buy off ebay.
Most sellers on ebay are shops, it sells it self as a shopping website? Ebay links come up on goolge searches under the google heading "shopping".
One would expect it to behave like a shop, and it seems the law expects it too.

If you're gonna keep digging you better buy a shovel as well.

But make sure you really want it, obvs.

I'll put a few in my basket and think about it.

I’ll put a few in my basket and think about it.

Which is precisely why the basket is there. Good work in finding it

Or what?
Consumer law is on my side. So you can say “stop” but you can’t actually do anything about it can you?

Are you a child? Because you come across as one with a response like that.

This is entirely your own fault for not being bright enough to know how to use ebay. Something that millions of other people manage to do without much fuss whatsoever. If you honestly think this is the sellers partial fault then fair enough, but no-one else on this thread does. Maybe that tells you something?)

Compared to your attempt to treat me as one?
I a pragmatist, it is not a useful system for buyers or sellers as it is unenforceable.
You seem to think I should change my opinion because you have some insults and 5 other people agree with you? I don't understand why it seem so upsetting to people that a bloke idly mistakes "buy it now" for "put in my basket".
Again, it seems the consumer rights people agree with me also, you seem to think it is OK for Ebay or sellers to try and intimidate people into thinking they have signed their rights away?
It turns out lots of sellers are complaining about this on all the ebay user threads. It serves no-one but ebay.

eBay always gives you at least two steps to confirm a purchase.

In this case rule one is being ignored.

On the basis that it’s true then yes.

Why would I lie about it? From eBay buying policy page

Unpaid items and account limits

Buyers who don't pay may have unpaid items recorded on their accounts

Unpaid items are separate from feedback, and don't affect a user's feedback score or feedback profile
An unpaid item will be recorded on the buyer's account when the seller receives a final value fee credit
If you have excessive unpaid items or canceled transactions on your account, we may limit or end your ability to buy
Buyers have the option of appealing an unpaid item if they believe it was undeserved
Unpaid items are also considered a violation of the buying practices policy

If you have excessive unpaid items or canceled transactions on your account, we may limit or end your ability to buy

In reality they will never do this. Why would you block a potential customer who takes 20 attempts to make their mind up what they want? Do M&S stop people from wandering around and looking at stuff?

In this case rule one is being ignored.

Unenforcable rule. You cannot take a consumers rights away.

But again to me this just seems like a way to cause an argument and stop people from wanting to buy off ebay.

Its not really. While a lot of sellers on Ebay are commercial enterprises it is primarily a selling and auction platform open to anyone and the 'Now' element of 'Buy it Now' is a much a function of the site's auction role as as straight forward sales. The person/business selling an item might only have one of those items to sell and even commercial sellers with multiple items to sell need to register how many multiples they've got....and keep that committed stock in tally with any other online or physical sales channels they might have. If you commit to buy (but don't buy) then you're making that item unavailable to anyone else until the vendor has realised you've stiffed them, tried to resolve it and then relsted again - which is in your words  "a barrier to trade". In your case the seller giving your two weeks grace is an extremely generous interpretation of 'Now'.

Even then - although the capacity to place items in your basket and not immediately complete the transaction is a function of a lot of retail sites - and to expect those items to still be there when they visit another time - its not something that the retailer benefits from greatly in stock control terms. Fine if its for the duration of a session if you're umming and ahhhing between options as part of the process of actually making a purchase - but using the basket as a 'wish list' over a longer term is unhelpful. If you were a retailer yourself how would you keep on top of stock for a business if there are dozens, hundreds, thousands even, of shoppers all using your e-commerce site as a post-it note?

we may limit or end your ability to buy

In reality they will never do this.

Personallty as a private seller I hardly have the time to list and sell items as it it so I always put measures in place to block sales to buyers with a history of non-payment. Commercial sellers are competing with each other on price  - and the way to do that is to keep the cost of sales to a minimum. Time is money. Its not worth having your time wasted. In your situation they've had to invest more time, thought and effort is not selling something that they would in selling it.

Why do you think your failure to buy things makes you a customer that sellers are hungry for?

I've got my account set up to refuse anyone with the minimum possible number of unpaid items.

Sometimes I get messages from people acting confused that they can't buy something I'm selling, I actually find this reassuring that it's working and I've never rued the loss of their custom.

You're going to ridiculous lengths to justify your ineptitude OP. Take it on board and behave better in future, now you understand how it works.

You’re going to ridiculous lengths to justify your ineptitude OP.

I don't think I ever denied being inept. I'm pretty sure I owned it.

Waits for “ebayer hit buy it now and then changed her mind” thread...

🤣

I can understand the ebay sellers getting all self-righteous about blocking people with a history of changing their mind and not completing the transaction - and if they were selling unbeatable low priced new goods with guarantee then it would really mean something ... but when they are typically only selling second hand stuff that people often in two minds about taking a chance on buying anyways, it just makes a potential buyer think twice and consider paying a bit more for something new and guaranteed.

Some people obviously forgetting what ebay is ...

In reality they will never do this. Why would you block a potential customer who takes 20 attempts to make their mind up what they want? Do M&S stop people from wandering around and looking at stuff?

You are still not getting it. It is not about making up their mind. The Buy It Now option is the same as winning something on an auction. By pressing Buy It Now you have 'won' the item, it is no longer for sale to anyone else, it is yours. It is like going to an auction house, bidding for an item and winning it and then walking out without paying for it. Do that every week and the auction house is going to be pretty pissed off with you and would stop you from bidding.

Some people obviously forgetting what ebay is …

Not really. I sell loads of second hand stuff but sell it Buy It Now but I take advantage of the Immediate Payment required option. Why do I do that? because selling on auction the wining bidder doesn't pay meaning filing non payment, relisting item after 7 days, waiting for another auction to run only to get another winner who doesn't pay. Can get just a bit frustrating.