[Closed] EasyJet threaten to disembark passenger for tweeting about them.

OK, buy a cheap airline ticket easyjet/ryanair and don't expect things like onward connections.

There has to be more to this otherwise they just committed PR suicide.

Presumably the @easyjet thing in the tweet means they get to see it straight away (don't use twitter, so guessing?). Does that pop it up on their feed or something?
If that's correct, then it's not exactly like they are spying on people, more like he directed his tweet at easyjet.

Not sure how I feel about this. Are easyjet obliged to fly you under any circumstances? At what point can they say 'actually mate, you're taking the mick, we don't want you to come on our plane'??
Don't know the circumstances of his rant, but it sounds like he's trying to stir things up via twitter. I could imagine him being a right gobshite, so for that reason, meh....

I am flying Easyjet in November. Will have to remember not to whine about them on social media until I get back to the UK...

There has to be more to this otherwise they just committed PR suicide.

Don't know the circumstances of his rant, but it sounds like he's trying to stir things up via twitter. I could imagine him being a right gobshite, so for that reason, meh....

Are easyjet obliged to fly you under any circumstances? At what point can they say 'actually mate, you're taking the mick, we don't want you to come on our plane'??

Pretty much any flight ticket has conditions attached, one of which will always be that the airline retains the right to refuse travel/boarding etc under certain circs. Now, normally this would be for drunk, abusive asshats or people who are taken ill (Had a chap with strong chest pains refuse to get off a flight once. Sat on the tarmac for three hours as they persuaded him and his family that a 12 hour flight to HK wasn't a good idea and got them and their baggage off).

However, just a simple complaint like that shouldn't really be enough to refuse travel IMO.

Even if the pilot personally slapped each passenger round the face before takeoff people would still fly with them, if they [s]were the [/s] still held on that mistaken belief that they were the cheapest option.

🙂

What was the original tweet?

[img] [/img]

😐

I used twitter to register a complaint with Qantas - as directed by the terminal staff and they took it offline and sorted it.

Likewise with KLM - impressively efficient. That's why they get my $$ and EasyJet, Ryanair, Norwegian etc. don't.

[i]What was the original tweet? [/i]

The one about the soldier not being helped out.

He wasn't complaining about how he had been treated, just commenting on another passenger.

Doesn't surprise me, I provided feedback to an Easyjet supervisor that one of his staff needed some training in customer relations after they were rather rude when I was trying to find out more information on a cancelled flight. He basically told me he didn't care and if I complained again he wouldn't let me fly. Its the nightclub bouncer syndrome.

I had assumed there must have been a dodgier earlier tweet, if that's all it was then Easyjet have made themselves look stupid. But, i'll still use them as I have no other realistic choice,

It's almost worse than the NSA/GCHQ watching what you do, isn't it?

When you think about it, it's really not even anything like it.

air travel is a lottery, booked a flight with BA but part of it was with their 'partner' airline Iberia- the staff of which were rude and clueless, they did eventually put us up in hotel but it took many hours of being shunted around the airport

When you think about it, it's really not even anything like it.

I'd hazard a guess that a rendition flight and the subsequent torture following some NSA/GCHQ snooping would probably be more enjoyable than flying with Easyjet or Ryanair

[quote=Mackem ]I had assumed there must have been a dodgier earlier tweet, if that's all it was then Easyjet have made themselves look stupid. But, i'll still use them as I have no other realistic choice,

He looks like a bit of a self promotion attention seeker, easyjet probably did him a favour 🙂

Swiss Air are ****s too.

I try not to fly at all if I can help it.

[i]it's really not even anything like it. [/i]

I sort of meant monitoring your online 'life' and making decisions about how to treat you as a customer as a result, I suppose.

Maybe the NSA thing was a bit of a stretch.

I wonder if they weigh the number of followers you have on Twitter and base their response on that? More followers = more positive response?

To be fair to Mark Leiser his twitter profile suggests that he's a proper 'fin du cloche'.

I'd hazard a guess that a rendition flight and the subsequent torture following some NSA/GCHQ snooping would probably be more enjoyable than flying with Easyjet or Ryanair

I'd hazard a guess that it wouldn't.

[quote=Three_Fish ]I'd hazard a guess that a rendition flight and the subsequent torture following some NSA/GCHQ snooping would probably be more enjoyable than flying with Easyjet or Ryanair
I'd hazard a guess that it wouldn't.

Probably right but Ryanair would charge you more if you didn't bring your own electrodes.

Seems like a bit of a coincidence .....

My interests are governance -Internet and Corporate, copyright, trademarks, social media and Internet Regulation. I lecture part of Internet Law and am a tutor for Internet Law, Commercial Law, Business Law, Legal methods, and Voluntary Obligations.

but if that's true then he wouldn't tweet a lie with an @easyjet in it for them to see?

his glasses aren't on straight - clearly terrorist material

but if that's true then he wouldn't tweet a lie with an @easyjet in it for them to see?

If what is true ?

wwaswas - Member
I sort of meant monitoring your online 'life' and making decisions about how to treat you as a customer as a result, I suppose.

But, they aren't 'monitoring your online life'. He stuck a tweet on with a tag thing to easyjet. It probably popped up on their twitter feed and someone made a call to say find out what this bloke is on about.

I imagine it's the bit that says "Get right into 'em!" that got their backs up, as if he's expecting his (presumably) hoardes of ****ter followers to suddenly fly into an anti-Easyjet rage like those evil flying monkey things in the Wizard of Oz.

He stuck a tweet on with a tag thing to easyjet. It probably popped up on their twitter feed and someone made a call to say find out what this bloke is on about.

No probably about it. Putting @easyjet in the tweet is the same as writing an address on an envelope, or dialling their phone number. He wanted to get their attention, and got his wish it seems.

[i]If what is true ? [/i]

Well I thought you were implying with;

[i]Seems like a bit of a coincidence .....[/i]

that he'd somehow made up the situation to tweet about it and then jump on his legal high horse when they reacted?

Jamie - Member
No probably about it. Putting @easyjet in the tweet is the same as writing an address on an envelope, or dialling their phone number. He wanted to get their attention, and got his wish it seems.

Yeah, I figured that was the case, but don't use twitter so didn't want to assume it did.
I am very wary of people on here who seem to want to jump on anything you say that is incorrect and take great joy in pointing it out. Hence I tend to use 'i think', 'probably', 'IMO' etc. a lot.....

EDIT - PS - not that I am implying that's what you were doing, as I don't think you were..... 🙂

'[s]i[/s] [b]I[/b] think'

Ahem

baby - Member

Ahem[b].[/b]

Ahem.

The indy have picked it up;

[url= http://www.independent.co.uk/news/easyjet-threatens-not-to-let-passenger-board-after-he-criticises-airline-on-twitter-8838441.html ]http://www.independent.co.uk/news/easyjet-threatens-not-to-let-passenger-board-after-he-criticises-airline-on-twitter-8838441.html[/url]

The hashtag easyjetgate seems to be seeing some traffic too.

a lecturer flying from glasgow ona friday night
he was pissed for sure 😉

Last night was Tuesday?

They only let him on the flight because he "flashed his law lecturing ID". Damn, I need to get one of those! Is this a society I can join?

[img] [/img]

I fly with EJ every week ...
Sometimes on time and sometimes its delayed ... hell , that's life. They are a low cost operator and that is why I use them.

Flights get delayed - including Virgin, BA, SSA, Lufthansa etc. None of them will pay for to get to and from an airport
90 minutes delay is just operational norm. After 3 hours delay and 500 km from you home base, they have to pay 250 euros compo. longer and the compo goes up - it is governed by EU directive.

TBH, the guy seems like a whingy dick.

Mrmoofo+1

I regularly fly with various airline, the cheaper the better.
If you read and understand what you get, what you can and cannot take there should be no problem.
Delays happen, get over it. Nobody wants them. They're not planned.
I've always called the airline to check the flight is going before leaving the house.

I fly with EJ every week ...
Sometimes on time and sometimes its delayed ... hell , that's life. They are a low cost operator and that is why I use them.

Flights get delayed - including Virgin, BA, SSA, Lufthansa etc. None of them will pay for to get to and from an airport
90 minutes delay is just operational norm. After 3 hours delay and 500 km from you home base, they have to pay 250 euros compo. longer and the compo goes up - it is governed by EU directive.

TBH, the guy seems like a whingy dick.

This.

He comes across as one of these "millennials" who try to use social media to bully and coerce companies, or at least try and do some kind of reputational damage just because he didn't get his own way. Good to see EJ standing up to dicks like this.

He comes across as one of these "millennials" who try to use social media to bully and coerce companies, or at least try and do some kind of reputational damage just because he didn't get his own way. Good to see EJ standing up to dicks like this.

His tweet wasn't even about him getting his own way. It was about easyjet refusing to help in unusual circumstances.

He wrote a tweet, if he hadn't copied @easyjet in none of this would have happened. He was trying to help the soldier who was going to miss his boat hence copying @easyjet in.

Personally i don't see how this makes him a dick. People use Twitter everyday to get companies attention. Plus i have had more help from twitter accounts than i have customer helplines.

The tweet didn't harm easyjet at all but the reaction has. Someone somewhere didn't like the easyjet twitter account getting spammed. That's just tough luck. Don't have a public twitter account if you don't want the negatives that come with it.

The tweet won't stop people using easyjet but it is negative press and they won't like that.

He comes across as one of these "millennials"

Some other "millenials":

[img] [/img]

His tweet wasn't even about him getting his own way. It was about easyjet refusing to help in unusual circumstances.

He wrote a tweet, if he hadn't copied @easyjet in none of this would have happened. He was trying to help the soldier who was going to miss his boat hence copying @easyjet in.

Personally i don't see how this makes him a dick.

He tweeted about an every day occurence to us travellers - it wasn't unusual at all. He tweeted on a really dull, boring subject that affected everyone in the same queue as him. And then to get some attention he included EasyJet. And got a reaction ...

Had he not tweeted and copied easyjet, then none of this would have happened - and he would have never become famous as a hero fighting for the rights of victimised passengers.

The vast majority of Twitter users report on the mundane and the stupid details on life, cos it makes them super interesting, like their heroes. And then , because of this, they think they are a celeb, and deserve to be treated like one. It's a very self absorbed pastime - but rock on, if you love it, feel free.

Delays on planes are now subject to EU regulations - I outlined them above. I fly 100 x plus a year. 90 minutes delay in an inconvenience - not an unusual happening. If you cannot sort out your own travel arrangements before an after flying , maybe you are not suitable to fly on you own.

He seemed to expect EJ to pay for his travel - so , in fact, every other customer has to subidise the cost of this in their tickets. So flights will get more expensive, airlines will build in huge turn- around times, and the service will get worse ....

That is why he is a dick

Mrmoofo you know he wasn't tweeting about his own experience and wanted nothing for himself out of easy jet don't you?

I know that ... he was tweeting about someone else's experience, and moaning at EJ wouldn't pay - so why was he tweeting? Including the statement "get into em"
What did he hope to gain - other than short term noteriety in the Twittersphere

he's clearly a tw4t, funny

He tweeted about an every day occurence to us travellers - it wasn't unusual at all. He tweeted on a really dull, boring subject that affected everyone in the same queue as him. And then to get some attention he included EasyJet. And got a reaction ...

The unusual part was aimed at the soldier needing to get to his leaving boat.

He's a lecturer in law do you really think he cares about being famous on twitter.

He was disappointed with their response regarding the soldier.

LHS - Member

Doesn't surprise me, I provided feedback to an Easyjet supervisor that one of his staff needed some training in customer relations after they were rather rude when I was trying to find out more information on a cancelled flight. He basically told me he didn't care and if I complained again he wouldn't let me fly. Its the nightclub bouncer syndrome.

I had the opposite experience once. I was behind a guy is the customer services line who was going off on one about not getting on our overbooked flight, demanding to see their supervisor etc etc. I got ushered round the back of the kiosk and booked onto the last seat of the only other flight that day as apparently he was about to be told they were all booked up.

Sometimes it pays not to be 'that' guy.

The unusual part was aimed at the soldier needing to get to his leaving boat.

They are not going to make the plane suddenly take off because someone is going to miss an appointment. If it was that easy we would all do it!

What would have said soldier done had the flight be cancelled ( it happens) weather grounded the flight ( it happens) , the trains were running on time , he had his wallet stolen, etc, etc

I don't think you've read the tweets have you. He wanted help in sorting other means of transport to get to his destination. Not putting on another flight.

I don't think you've read the tweets have you. He wanted help in sorting other means of transport to get to his destination. Not putting on another flight.

No matter what, the soldier had not left enough time to get to where he needed to be, to ensure he was at his boat at the right time.
What were EJ meant to do?

Give me what you think they could /should have done?

And this all getting a bit pointless TBH

They should have *not* threatened to disembark another passenger who commented on the situation on his Twitter account?

No one is saying they should have helped the soldier, just not got arsey with the bloke who tweeted about it.

But we are talking about the the tweet and easy jets reaction not what easy jet should have done.

I'm talking about why he sent the tweet.

Because Easyjet had to delay the flight, a soldier missed his plane. This meant he missed his connecting flight. As a result, it meant he wasn't where he was supposed to be the following day when a bullet went whizzing through the space he would have otherwise been occupying. Due to this turn of events, he survived to become President of the World, and was integral in fighting off the evil Banjanx hoardes in the great Alien Wars of 2043.

He also cured cancer.

This twist was brought to you by M. Night Shyamalan.

I don't really get how the Airport staff knew about him tweeting it - either there's somebody at easyjet HQ 24/7 who suddenly had to check all the flights that might connect to Pompey and were late, then phone the airport and get them to stop him...

Or possibly they knew because he was stuck on transmit!

Look everyone, look what they're doing, I'm tweeting about it right now!

[img] [/img]

check all the flights that might connect to Pompey

Portsmouth is of course well know for having an airport.

[url= http://en.wikipedia.org/wiki/Portsmouth_Airport,_Hampshire ]Oh, hold on a minute... [/url]

its a shame there isn't some kind of like safety guy who has the power to inspect and ground aircraft on a whim...imagine that

tweeted about our airline i wont let you fly

Ok then heres My badass badge...Im now grounding your flights till im (not as pissed off) satisfied your competent

ABUSE OF IMAGINARY POWER

What did he mean when he said "get into em" then?

[quote=allmountainventure ]What did he mean when he said "get into em" then?

apart from "LOOK AT ME" I would assume it was a rallying call to his followers to take some kind of action against Easyjet, could easily have been taken as a threat.

It's Em I feel sorry for. What's she done wrong?

Sounds like bollocks to me.

Right, so the [s]NSA[/s] Easyjet knew about the tweet, as he told them that is what he was doing, and probably showed them?

[img] [/img]

He's a lecturer in law do you really think he cares about being famous on twitter.

Yes I do.

But I've read some of his twitter feed and seen the area of Law that he lectures in.