[Closed] EasyJet cancellations

I requested a refund on a cancelled flight a week ago. Shows as Refund Pending. I'm not holding my breath in all honesty.

If they don't refund, issue a chargeback through your credit card

I requested a refund on a cancelled flight a week ago. Shows as Refund Pending. I’m not holding my breath in all honesty.

How does this work? Do they notify you that the flight is cancelled & then off a refund. Supposed to be flying end of April but there has been no information about it apart from the change flights offer & there is nothing that I can see on the website about claiming a refund.

yes that's what happened with me. Flight was last Thursday, they cancelled on the Monday I think. Obviously Spain had declared the state of emergency by that stage.

Yes await tell they cancel you, not you them. I got the invite to change for free today. Even Ryanair emailed me the refund application as they cancelled me.

I've received the cancellation email from easy jet, but can someone tell me how to get the option of a refund? It just sends me to "manage booking" where I can change flights, but can't find a refund bit.
Am I being stoopid?

supposed to be flying with them to Basque MTB in April which is obviously not going ahead. I'd happily delay the Holiday to next year, but Easyjet only have flights until Feb '21, and there's no more information. Emailed them today, but I'm not hoping for much info TBH.

I’ve received the cancellation email from easy jet, but can someone tell me how to get the option of a refund? It just sends me to “manage booking” where I can change flights, but can’t find a refund bit.
Am I being stoopid?

I'm waiting for my cancellation email, flights on 28th May. I was just reading on FB that, the best way for a refund is to call them direct. You may need to be patient

We got the same email today. Apparently in order to get a refund you have to call them on the CS number (which is so well hidden I can't find it), and wait on hold for a loooong time.

Which is pretty shocking, but not totally unexpected given their business model I guess?

There's definitely something in Manage Booking. That's how I cancelled mine. If you can't see it on your phone maybe try on a laptop. Got a feeling I could see it on one but not the other.

call them direct

yeah, good luck with that, you'll just get the  "we're busy, call back later" message, then cut off.v frustrating

We are flying tomorrow morning to Berlin. I'm guessing flight will show as cancelled at midnight, at mo it's still not cancelled. Tried ringing today, no chance tried Facebook chat nope. Tried submitting an online form. As others I shan't hold my breath. Even Ryanair gave my mate an automatic refund for an April flight.

So hang on for them to cancel then try and get a refund? Spain's lockdown is til the 11th at least, and I imagine the UK will be properly under the cosh by then so there's no danger of the flight leaving.

I'd be happy to move the flights too, but to when? 3mths from now? 6? Refund seems wiser atm.

I got the email too & have a booking on the 18th April to Mallorca. They have cancelled the flights up to a few days before this but just offered to transfer my booking at the moment. My hotel has cancelled & I just need EasyJet to do the same. I assume if I cancel there will be a cost. I’m hanging on to my Holiday insurance but even if this covers me I’ll get hit with the excess.

i tried to move the flight, yes the £29.99 change fee has been removed, however the return leg was £800+ for the flight. I made a new booking on the same flight for £29!

Ive requested a cancellation several times via email and twitter but no response yet. I cant see a cancellation button.

I've had two sets of cancelled flights with them. First set (resort in greece) was cancelled early (3 weeks out) and I had an option to get a refund, which I took. Second set (lyon, so 3 flights a day) is being cancelled on a rolling 4 days out - so my outbound has been cancelled but not my inbound. I also can't see a button to click for a refund - I think this might be because I had checked into the second set of flights before this all kicked off. Anyway, I'll wait till both legs are cancelled (inbound is on sunday so still showing available) then give them a ring if it doesn't refund automatically.

I think the attempt is to get as many people to move their flights as possible, which if you're a company with a MASSIVE short term cash flow issue, is fairly understandable

Yep, they've removed the "refund" option from the website so you have to ring now - but of course you can't get through... I've a flight to GVA this Thurs cancelled, return leg next Monday not yet cancelled. I'll wait until they cancel both and try and ring.

Surely they'll fold and we will just be creditors. No way they can afford to refund unless they sell a few planes. And my Mk1 Soul is probably worth more than an A320.

I had my refund yesterday but it is not for the full amount (over £100 short from memory). Will have to call to find out what is going on.....

Edit: I have just had a thought, easyJet released a chunk of flights up to next Feb and I booked a couple of really cheap flights (taking a punt on being able to travel next Feb and them still being in business). The flights were about the amount missing, I will need to look into it.

What are the chances we'll be flying again in May? Unlikely? Hard to imagine at the moment isnt it.

I had flights for mid-April, leaving to BARACA in 3 weeks. Given the hostilities visitors are now facing in rural communities, I'm not even sure it's a good idea to go bikepacking any time soon...

Also had the re-schedule your flight e-mail, but no details about refunds. Assume they will wait until the last minute for that to give people the maximum time to get nervous and re-book rather than requesting money back.

Think I'll add my API and check in as normal, I'm only in the hole for £95, but Easyjet have form for trying to wriggle out of their EU mandated refunds and compensation payments, so I'm loathe to let them off with it.

Is the compensation system still in place for coronavirus cancelled flights?

I cancelled my Easyjet flight on 16/3 - no refund showing yet.

The return leg for the trip is with KLM, which hasn't yet been cancelled.
I could cash in for a voucher, but I've no confidence they will survive as a business and so it could be worthless.
I'm guessing that the best approach is to let them cancel it and either refund me, or if they do fold claim back through my credit card (Amex).
Any flaws in this logic?

It's only a couple of hundred pounds, so in the grand scheme of things isn't important, but equally, I don't want to be unnecessarily done over.

I'm wondering if its worth going via credit card claim

I’m wondering if its worth going via credit card claim

That's what I'm thinking, but I have to wait for the flight to be cancelled and then them to delay in providing a refund.

I’m wondering if its worth going via credit card claim

I'm really bad at using my credit card. I'm not disciplined enough to pay it off at the end of the month, so use my debit card for everything. Limited one of my options. 🙁

It’s the ec 261 form you are after i think. It’s not easy to find on the website.

Not sure ec261 applies due to it being extraordinary circumstances

Is the compensation system still in place for coronavirus cancelled flights?

When I was looking up the EC261 thing before, it's circumstances outside their control so you won't get the compensation, but you are still entitled to a refund or different flights.

As I understand it. IANAMEP.

Just got through and got a full refund. 3 to 5 days to hit account. Just sat on cod ringing and ringing. Got answered in minutes on about the 15th try

Had the cancellation email from Ryanair for a couple of flights, couple of clicks and refund claimed, seemed suspiciously easy.

Ryanair eh! Did the refund amount have a minus sign in front of it? Or perhaps O’Leary had his fingers crossed?

We’ve had an email saying we can move put flights for the end of June too. I’m still holding out hope Passportes will go ahead and we’ll be able to travel to do it (responsibly of course). With no other plans I’m not moving them as yet. 🤞🏻

Wish I hadn't booked flights through lastminute.com now, only offering a refund voucher, look like they are a mare to deal with & paid with cc over 120days ago - £1300 & not sure how long lastminute will survive for..

I’m really torn by all this. Use easyJet quite a bit and don’t want them to go under. But I’ve got expensive flights to Geneva for 4 of us on my card. I’d happily take a credit note to use in future if I thought they’d still be around, but no point me moving flights as several of us with young families (or more kids on the way) so unlikely we’ll be able to organise another trip next season.
And yes, I know the hypocrisy of wanting a refund is only going to contribute to their demise. Like I said, very torn! Had it been cheap flights I’d have been happy to write it off but they’re not cheap (plus bags plus skis etc!)

I'm waiting on them pressing X too. I had the rebook invite but uncertainty and timing means I'm hanging out for a refund before hitting the insurance. Its obviously a torrid time for the airlines but as school holiday flights they weren't cheap.

My Mum was due to fly to Valencia on the 14th with EasyJet. As it was looking iffy she decided not to go about a week before the flight before the lockdown over there was announced.

She booked the flights ages ago for pennies so wasn’t bothered about a refund. When she phoned to cancel, they offered to rebook for free later in the year.

I'll use the flights at some point so happy to rebook for summer (travelling with family). But the deadline for that is 31/03, when the outlook is going to be no clearer.

No idea what to do. Flights were 250eur or so, so not the end of the world. No insurance. Might just rebook for Xmas hols and hope for the best.

I finally managed to speak to someone at Easyjet and they refunded me the incorrect amount and the remaining £150ish will be sent within 5 days. So keep an eye on any refunds to check they are correct!

What's the Easyjet cancellation number?

Missing amount has actually been refunded instantly, just had confirmation email.

What’s the Easyjet cancellation number?

I’m after this too- they’ve finally cancelled my flights departing this Saturday, their website sas I need to contact customer services for a refund but I can’t find a number anywhere. What a pain in the arse.

0330 365 5000

Keep trying!

I've probably tried about 30 or 40 times today - same recorded message: "we're really busy, try later" then hangs up. You can't even sit on hold...

Took me about 20 attempts but once you get past that they answer pretty much straight away.

I'm in the hole for just over £600 for flights to Rome at the end on May. I've had a few emails about changing flights, as above up until February 2021. TBH it's no good to me, this trip was for my 25th Wedding Anniversary and my white works in school so can't take holidays in term time.

Just going to have to sit it out and hope easyJet cancel the flights. I really don't fancy going to Rome in the near future.

Are they refunding the whole cost? I know Wizzair only refund the flight price. Seats, bags, "charges", etc. are not refundable according to their T&Cs. But then Wizzair are lower than the bottom feeding scum that othe others are.

Never even heard of Wizzair! Thanks for the nº @eskay

Well up until a couple of days ago, I could still buy a seat on my flight BIO-MCR on the 7th. Checked just now and it says not available so I guess the cancellation will eventually come through, right? Although you can still check in via the app.

We are getting a full refund. Pre booked seats and all.

@grim168 did you cancel or did they?

Bob, they cancelled flight at midnight. We were flying at 06.45. once they've cancelled flight you can ring and ask for a refund. You've just got to keep calling. I kept getting message and hang up but eventually got a female recorded message rather than male and call was answered pretty quickly.

The day before? Blimey that would test my resolve.

We cancelled our flights to Madeira last week, money refunded to the credit card within a day or so.

My mate on same flight as us rang the day before we were supposed to fly and they wouldn't give refund as flight hadn't been technically cancelled

Just checked and money back in account so that's a bit more towards my Solaris max 😀

Managed to get through this morning bang on 8am when they opened. Answered pretty quickly once I actually got through. Various options offered (move flight, voucher valid for 6 months etc) before I could get a refund but processed no problem once I got past that...

I failed to get through this morning so far. Tried 30 times since 8am, on top of 20 times yesterday. I had tried at bang on 8 (a couple of calls at 7). Definitely a girls voice when you get through?

top tip, you can add a , to the number on an android phone and it does a pause, so you can save 03303655000,,1 and it'll press the touch tone too 🙂

One of my jobs for the day...including my real job and keeping the kids on track with their schooling.
I'm tired of all this.

right, got through on attempt 64 (!) -I asked why we couldn't cancel online any more and they said there was a problem with the refunds from there. checking my account, I hadn't got my refund for a flight I cancelled 2 weeks ago, so I got them to sort that one too..

lesson - if you did do a 'give me my refund' online, you might need to phone..

Oooh! 64? I'm on 6 so far...

Attempt 47, got through to be told the only options were a change of flights or a voucher for the amount paid to be used in the next 6 months, categorically no refund. I have said yes to the voucher but cheesed off- can I still speak to credit card co. Or travel insurer?

lesson – if you did do a ‘give me my refund’ online, you might need to phone..

That's what I feared 🙁

I added my API details and checked in for my mid-April flight this morning. Follow the process, don't what to give them any wriggle room for refusal when the official cancellation is made!

Got through eventually and nice lady has refunded my flights. I'll check my card in a day or so.

got through to be told the only options were a change of flights or a voucher for the amount paid to be used in the next 6 months, categorically no refund.

Even where it's classed as exceptional circumstances I don't think that's right, refund or re-book is up to you. I'd be arming myself with details of the regulations, and getting back to them.

KLM have cancelled flight, and are now only offering a voucher. I'm not going to piss about talking to them, I'm just going to raise it through Amex.

Some useful info from Which here. Stick it to Stelleos!

Repayment just came through on my card. I think that's 3 days after phoning them.

Tried calling them today, and just get cut-off, thought I'd try contacting my credit card co. to get a refund, and they're saying an hour wait to get hold of a call handler...

what a mess

Easyjet has grounded their entire fleet indefinitely so I'd imagine they are being pretty inundated with calls for refunds at the moment.

Day 5. I still haven't got through. This is going to be painfully long.

Any views on sitting tight on this? We were due to fly next weekend, not looking to transfer and got plenty of money tied up. BUT, paid on debit card so if they do go titsup we have no protection. That aside, any expectations or concerns that we somehow won't be eligible for a refund, particularly after the original departure date? Otherwise happy to let this sit for a while until the stampede dies down.

Whoo Hoo!
Finally got through and got my refund.
71 attempts. Took 15mins of waiting, negotiating and waiting for a managers approval.
You have to stick to your guns in demanding a refund. The poor call handlers are having to push the vouchers hard. Wouldn't want their job. I bet they get a ton of shit all day.

@Scuttler - they have cancelled all flights. You should have got a cancellation e-mail. If your on a debit card then you do have less protection but sometimes it depends on the bank. I would phone for a refund coz if Easyjet go into Administration you may have a much longer wait and not get your full amount back.

So if they have cancelled the flight, and you don't ring up or rearrange to a different date but just don't don't show up I'm assuming you don't just get a refund.

Mrs C is booked on a flight on Saturday - it was only £20 odd and life is too short so sit on the phone for 71 attempts to save £20.

Alternative is to punt it into the long grass and choose a random date in the future that may or may not be useful.

For £20 I would re-arrange a flight. You might get a good deal from that. We were nearly £900 so worth going through all that.

@stabilizers - aware they're all cancelled and we got the cancellation email but I'm not the sort of person who can hack a massive queue if there's no need (just like getting on a plane really). I'm not desperate for the money right now but it's occurred to me that if I put it off I might somehow reduce the likelihood of getting it back.

Amex were pushing me to deal with KLM and accept a voucher. I stood my ground and got a refund.

How far ahead are flights cancelled, we've got a flight booked late May, might be a bit early?

TBH we're expecting/hoping for the whole trip to be cancelled and ideally get a refund, but I took insurance out early enough that it might be an option.