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I've had an email from eBay saying that my seller performance is below their standards and I could be in danger of being prevented from selling if I don't improve it. My positive feedback on My eBay is 98.9%! I realise that I have some reading to do on eBay but anyone give me a brief resume of what is going on? I know I have had a couple of issues recently with slow deliveries but I only have one negative feedback and one neutral. 86 others are all positive!
Are you sure it's a genuine email from ebay & not a phishing one?
It's not just about overall feedback. You can fail under specific categories such as delivery time as well.
Did it have a link for you to click to log on?
http://pages.ebay.co.uk/help/policies/seller-non-performance.html
Check your scores re: the criteria listed in the above link. You've mentioned delivery issues so you've probably been scored lowly in that area. As above, it's not all about feedback %age.
These days you need to make sure your overall performance is very good delivery packaging charges etc.
The email is genuine as the message is in my eBay Inbow too. I have had a look at the performance criteria. I think I understand now. Just feel that it is a little disingenuous to show me a feedback score of 98.9% when there are problem areas. I also feel that it is a little unfair that one or two late delivery comments seem to out way the 80 plus good ones. I understand that they are attempting to protect buyers but if that is the case why have I got a headline score of very close to 100%? I'm sure only the most pedantic buyers look at detailed seller data, most looking at the headline figure. So I don't feel that they are giving customers easy to understand or access data on sellers.
Just feeling somewhat aggrieved that a few poor scores are knobbling a LOT of good scores.