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As part of my high flying job at the very bleeding edge of Fintech, I have to keep an eye on and respond to queries coming into a couple of shared/team mailboxes.
Now, when I respond to those queries, and I respond 'from' the mailbox, the response appears in my personal Sent folder. We need to keep a copy of the responses so other people in the team can see what's been said, so I have to move it from my personal Sent folder to the mailbox Sent folder. Not a dreadful hardship, but it is a mild PITA
Is there any way I can set it so that the responses from a shared mailbox appear in the Sent folder of that mailbox?
Can you not just send from the shared mailbox instead rather than your own? We have a similar set up and using Categories (presuming your using Outlook) is very useful too for anyone picking up work behind you.
This happens to me … but not always, never have figured out why.
When you reply is there not a 'send using' box in the message panel? Not at machine now but I seem to remember we had to enable that by adding the accounts we wanted to send from to it. Was a pita but that was a few years ago now
How is the support team at your high flying job at the very bleeding edge of Fintech?
Can you not just send from the shared mailbox instead rather than your own?
I am sending it from the shared mailbox. I have the shared mailboxes attached to my account (via the 'Open these additional mailboxes' bit in Account Settings), and when I respond to anything in them the 'from' address is that of the mailbox. However the response appears in my Sent items, not the mailbox's Sent items.
How is the support team at your high flying job at the very bleeding edge of Fintech?
> https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/sent-mail-is-not-saved
A-ha! I'll raise a ticket with them, by the time they do something my job will have been replaced by AI anyway...
Yeah, sorry about that (from my high flying job in Microsoft technical account management)
Are you actually setup with permission to send emails from the shared mail?
Common mistake at my place that managers only request access to view it.
There is a registry fix for this issue.
Click Start, click Run, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences
Note
The x.0 placeholder represents your version of Office (16.0 = Office 2016, Office 2019, or Office LTSC 2021, 15.0 = Office 2013, 14.0 = Office 2010).
On the Edit menu, point to New, and then click DWORD Value.
Type DelegateSentItemsStyle, and then press Enter.
Right-click DelegateSentItemsStyle, and then click Modify.
In the Value data box, type 1, and then click OK.
Exit Registry Editor.
Common problem
Make sure you backup the registry first though, but if you are not comfortable doing this may be best to get your support team to do it 🙂