[Closed] Do you think we're dumb??? (Customer service content)

Is it a piece of emerald and should you not be counting yourselves very lucky to have the good fortune to find it in your bottle of beer?

looks pretty obvious really. it's a bit of the bottle

Glass?

It's part of a false eye?

Should'nt be opening the bottle with her teeth should she?

Kryptonite

If I say a bit of glass from the bottle, is it going to set off a claxon like on QI?

is it a piece of Ganymede, the 7th moon of Jupiter. £200000000000000 per kilo.

Thankyou John. Exactly what we thought.

We checked the bottle carefully and couldn't see or feel any chips round the neck, so we contacted Peroni and sent the chip, the bottle and the packaging back.

Yesterday we got a letter which said (I quote)

[i]"After conducting numerous tests on the sample, the Quality Team found that the foreign body within the beer was in fact organic material (mould) and not a piece of glass"[/i]

Hence the title of this thread.

I held it in my hand. It was sharp, it was clear, it was hard.

We thought she might have chipped the neck on opening the bottle (Which would be hard) but she hadn't, not as far as we could feel inside or round the rim of the neck of the bottle.

Looks like a 3 and a bit mm shard of glass to me. I couldn't measure it properly until I got back to work on Monday though.

[i]so we contacted Peroni and sent the chip, the bottle and the packaging back.[/i]

I can't help feeling that you are flogging this for all it's worth, in the hope of some kind of compensation perhaps?

It was probably a piece of glass, from a glass bottle of beer, from a place where beer is bottled, that ultimately caused no harm.

yes, i think they do. ask for the sample back so you can get a second opinion, see if they have lost it...

is it a piece of mould from Ganymede, the 7th moon of Jupiter. £.500000000000000 per kilo.

And mould in a bottle of water is okay, is it?

I can't help feeling that you are flogging this for all it's worth, in the hope of some kind of compensation perhaps?

No, I'm asking a question on an internet forum. We already have 'compenstation'.

I'm trying to present the facts as simply as possible. The thread title was necessarily OTT to drag in some 'viewers'. You are very wide of the mark. 🙂

I read a story recently about a serial complainer. You know the type.

Returned a burnt cornflake with a snotty letter to Kelloggs demanding compensation. Apparently they were sent back a single cornflake sellotaped to a letter.

As for the bottle, who cares. No one got hurt.

Well thanks for sharing, most interesting. 🙄

As for the bottle, who cares. No one got hurt.

Well, yes indeed, Mrs PP didn't get hurt. Thanks for pointing that out.

We both, however, think they are taking the mick. Just a bit.

I think we should boycott Peroni until they admit liability! on second thought I have just bought a 6 pack and I am quite gasping at the moment so it will have to wait.

😆

And mould in a bottle of water* is okay, is it?

I don't think anyone, least of all, Peter is saying that. The main point of this thread, is, erm, what is the point of this thread?

* this is beer though, isn't it? Unless Peroni does water too?

I don't think anyone, least of all, Peter is saying that

What I meant was it seems as though Peroni is saying 'oh it's okay it was only mould' which is still bad and you should still expect some compensation. Water can't go mouldy, which means there was some foreign object in there for sure.

However it's definitely glass, so they are clearly rambling.

Perhaps they'd been drinking when they replied?

what is the point of this thread?

* this is beer though, isn't it? Unless Peroni does water too?

Same as any thread: Have a chinwag about something that's happened, and to see what everyone's opinion is, whilst dodging questions about motives and 'compenstation' which really isn't the point 🙂

And yes, it was beer.

Ah, okay, yes then, they clearly do think you're dumb. Or, see my previous post, they were steaming drunk when they replied to you. I like the idea that Peroni's customer service team is fully committed to the product 🙂

Anyway, I don't think they know I have pics with such detail. Mrs PP is dealing with them and I think she's going to be firing off an email in the morning... Could get interesting.

The 'sample' was apparently sent to Italy.

I'm guessing PP would have been happy with "very sorry Mr Poddy, it does appear to be a fragment of glass from our production facility. Please accept out apologies, we are please to hear your good lady wife was unharmed"

They are out of order (or I need to learn a lot more about mould!)

Its not like you know anyone who works in the beverage industry who could explain why broken glass can get in an unbroken bottle . . .

Very high speed bottling lines that run at 1000 bpm +

If the capper is not exactly in line the bottle which is slightly off center will explode in a fairly spectacular manner .

The bottling line should come to a complete stop and all surrounding bottles be destroyed and the line cleaned down before a restart.

There is a very high chance that a missed cap has exploded a bottle downstream and a shard has flown a few meters up the line and into the bottle that you got .

[i]We both, however, think they are taking the mick. Just a bit.[/i]

Aye, right enough. Thing is you'll never get Peroni to admit that what you sent them was a piece of glass. Mould is probably what every single foreign body is (whether it is or not) this is for several good reasons.

1. they don't know that you're not a journalist, and tomorrow "Peroni beer in lethal glass shocker" isn't going to be splashed all over the front page of the Sun

2. they have no way of telling whether what you sent them and the story you've told them are in any way connected (I'm not doubting the veracity of your story), but I'll bet they get all sorts of chancers

3. Admitting that sort of foreign object in a bottle of their product would open them up to the possibility of litigation. Hence the standard first line defence of: Mould.

4. there's more, but I'm bored.

If it bothers you get a solicitor to fire off a strongly worded letter. However Peroni can afford a better lawyer. You know, they know, move on. Bet you 50p some production manager is getting an extra arsehole ripped

I'm very glad MrsPP didn't swallow the bit of glass but, out of curiosity, what would happen if a person had swallowed a shard of glass of that size? Would it cause serious damage or just pass through?

Ah, okay, yes then, they clearly do think you're dumb.

As I thought! Ha Ha!

You know what it's like, you're 110% sure of something, then someone questions it, and all of a sudden you begin to doubt yourself.
I was just sitting cropping the pics ready for Mrs PP to email and I thought I'd post it here. They'd been sitting on the camera for a few weeks and, well, I might not have remembered it correctly. Then I crop the pics, and yeah, on second look I reckon they think we're stupid.

In my experience 'customer service' departments are a shield for companies, and their whole purpose is not to welcome customers' feedback, but to deflect and deter people. It's as if they've had your money, and see no point in dealing with you further.

While I share your concerns, why on earth were you drinking Peroni in the first place? Presumably they added the glass chip when they removed the flavour - no?

STM, Thanks for the explanation. That would make sense to me.

NickC, yeah, I reckon you've probably hit the nail on the head there.

We're not the sort of people who would milk this (But you never know, for the right money... 😉 ) and they have apologised and offered us some recompense, I just wish they could be honest.

@ igm - No. 😛

how on earth can anyone say that is mould.
I would send the high res pics and ask what kid of mould has sharp edges and is the exact same colour as the glass bottle the beer comes in.
Lets see if they post up to ask the hive mind?
Glad she is ok

why on earth were you drinking Peroni in the first place?

Factious question but I'll answer.

Honestly?

We like it. It reminds us of good times in Italy, where we first drank it. 🙂

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[url= http://farm5.static.flickr.com/4146/5442078057_12e923f56f.jp g" target="_blank">http://farm5.static.flickr.com/4146/5442078057_12e923f56f.jp g"/> [/img][/url]
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Why do you drink the beer you drink? 🙂

[i]Why do you drink the beer you drink? [/i]

Ooh, a question I can answer!

Ahem!...

"Because it tastes nice and gets me pissed"

what would happen if a person had swallowed a shard of glass of that size? Would it cause serious damage or just pass through?

Well, it COULD cause a fair bit of grief, but not always...
A mate of mine can 'open his throat' and literally tip beer down it. He was in a bar, when someone right over the other side did a rather zealous 'cheers' and their glasses smashed. No-one thought anything of it. He then preceded to down his beer, and he choked a bit on something... Realising he'd probably had some glass in his drink, he went to A+E and got an XR. He had a bit of glass about the size of [b]5 stamps[/b] in his stomach! All spiky and everything!
He just 'got rid of it' the normal way.... no probs!

DrP

Well, that's sort of re-assuring to know DrP.

Now where did I put the old light bulbs...

what about that bloke than munches on metal?

Liking Samuri's brutal honesty.

<sips first post-ride Abbot Ale of the evening>

Never happens with Henry Westons Vintage Cider........and if it did, it just wouldn't matter.

Did the Peroni bottle top come off at such a severe velocity that it lodged in your ear?

Some nasty comments being posted here. It's not clever.

Glad Mrs P is OK, what a shock it must have been.

I'm a bit shocked by Dirtyrider's comments. Completely pointless nastiness. Why would you do that? Very sad.

Dirtyrider - you are coming across as a grade 1 ****.

PP posted a pic of his missus - your comments are way out of order - grow up.

Whilst one of the above comments is a bit tight....

what a shock it must have been.

theboatman - do you expect the unexpected then? 😉

I guess Peroni admitting glass shards in their drink could open a whole legal minefield, hence the mould comments.
Also, how do they KNOW it was in their bottle, I wouldn't put it past some people to do it as a way of getting free money. (not suggesting this is your plan PP)

CG - I think this one would have been one of the few 'tales of the unexpected' that failed to make it to the screen 🙂

I once phoned Stella after I found a gammy tasting beer in one of their cases. They asked where from, bar code, how many cases I'd bought (2) and promptly sent me a £20 voucher to spend on further beer. Italy 0 Belgium 1

WWhat's happened to this place? The nastiness?

I've reported such things before (not in a serial fashion, just been around a few years) to other manufacturers and had brutally honest replies such as "we've checked and it's a bit of one of our bottles, we apologies and have implemented X and Y to ensure it doesnt happen again but sometimes things happen".

After I had a rather unpleasant reaction to a certain brand of cough medicine (endless vomiting mainly) they requested the bottle be returned. On further checking they concluded the bottle was fine and that it's possible I hadn't shaken it properly and caught a particularly high dose of one of the ingredients, which was a fair assumption.

I did once get a years supply of sweets for finding some wire in a sweet - costs them virtually nothing to keep a loyal customer, if they'd sent back a letter telling me it was actually a piece of mould I'd have had a lot more to say about it.

Bah! I hate it when naughty comments are removed before I've read them 👿

LOL at the cornflake story and glad MrsP came to no harm.

So, should I be glad that I logged off before I saw this comment that's been removed?

So, should I be glad that I logged off before I saw this comment that's been removed?

Most definitely - one of the few cases where keyboard warrior 'come here and say that' rantings would have been perfectly justified. What a tool...

Whilst at Uni (many moons ago) some mates found a fly in a pack of crisps (well known northern brand). They sellotaped it to a letter and sent it back (in a humorous way, rather than moany). Next thing they knew, the MD turned up on the doorstep with a box of crisps as an apology! Also brought the machine operator from the plant to explain how much effort goes into avoiding this sort of thing and how sorry they were!

It was also standard practice for some in those days to go into McDs (braving the abuse from the temporary vegetarian student society outside) and order. They would then get the name of the staff member and write to the company explaining how rude they were. A £5 or £10 voucher would then appear through the post. Repeat with fictitious names from different branches and eat for free...

Most definitely - one of the few cases where keyboard warrior 'come here and say that' rantings would have been perfectly justified. What a tool...

Fairy nuff. So the person the comment was aimed at (me) didn't see it, and someone reported it and it was removed.

So it's one big fat FAIL then

🙂

What happened what happened????!

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You should (of course) have taken it back to the retailer not sent it back to the manufacturer (as it says you should on the labels!) Then failing that Trading Standards 🙂

First "proper" job I had was a trainee manager for the Co-Op. We used to make a positive effort to go over the top compensating people who came in with genuine issues as they would go away and tell people how nice we'd been turning something negative into a positive. It was easy to spot the fakers.

Glass / hair / a hair clip / bits of the production line / a (blue) plaster - all regularly turned up!

Along the lines of your's I remember someone coming in having found what looked exactly like a maggot stuck in the bottom of a bottle of Sch (you know who's) Tonic Water. It turned out to be crystallised sugar!

You should (of course) have taken it back to the retailer not sent it back to the manufacturer (as it says you should on the labels!) Then failing that Trading Standards

Why deal with the monkey when you can talk directly to the organ grinder?

There was a customer service number on the bottle. Mrs PP rang it before I'd even stood up, and they sent us prepaid packaging through the post. 🙂