[Closed] DO NOT USE!!!!!!!

That must have taken some doing. I'd be claiming off them for the damage. Yes they might only provide "insurance" upto a certain value, but they also have to provide an adequate level of service - which they have clearly failed to do here. If they are not willing to play ball, go down the small claims route.

Ugh. Hope you can claim from them.....

😯 and, again 😯

Did they drive over it twice. Got slow motion run over by a car 4 weeks ago and it did less damage than that.

Looks like a fork lift truck has had some indirect involvement there.

Goodness gracious, They've actually put the forklift forks through the ****ing box!!!

WOW. That is bad. How the hell did they manage to do that?! I sent a bike with Paisley Freight a couple of years ago but had no problems thankfully. I later found out they were possibly the worst option for posting a bike.

Picture justifies exclamation mark abuse. Could they not have also set it on fire?

I'd be hounding depot 019 like a mad man with that one. Scratches chin and guesses at Byfleet.

Are you a customer of Paisley Freight and they shipped using TNT?

not sure the holes in the box are the problem, its the right to left crumple

shit will happen sometimes, everywhere, for your 1 damaged box they probably delivered 2003537647468474 without issue

same goes for every courier, you just lucked out

It looks as though its been on the warehouse floor, or vehicle and shunted into something that didn't want to move.

That would probably need an Fork Lift.

Looks like it's been driven into.

Was just looking for courier negligence claims and found this story: http://forums.moneysavingexpert.com/showthread.php?t=3252890&page=2

Might be worth seeing if it is possible to claim negligence due to the amount of damage. If they did it with a vehicle then surely you can insist they claim on their insurance as they hit your property.

Would be really helpful to find out how it got in that state as it's exceptionally battered.

edit: didn't notice the fork lift holes. Surely that is not accidental damage?

At least they put some tape on it to make it better.

Bargain courier, so you paid the insurance of course?

😀

crikey, looking at their terms and conditions I wouldn't touch them with a barge pole.

Last parcel I saw like that was shipped Fedex from Utah to Europe.
Containing Class 1.4S explosives, and labeled with the appropriate hazmat labels (shipped legally, authorised hazmat shipment).
Arrived with gaping hole in the side and box looking like that up there, so receipt was rejected. Enquiries found that it ended up like that at the collection depot, and was transported in such a state with gaping hole, and loaded on to plane(s) in that state.
It's a box. They stack nicely. Playing rugby with a box like that for an hour wouldn't make it in that kind of state.

I would use them again no worries, they shipped two bikes from UK to NZ, just badly packaged by the looks of it.

Also sent boxes of books and a suitcase. One swallow doesn't make a summer

The only way that I can think of that something like that could have happened was if your parcel was in a truck which was in some sort of traffic accident. Otherwise, I'd say that the damage was almost certainly intentional! 👿

Is the shipping firm on twitter or facebook? Its becoming increasingly common for people to use those methods to raise the issue when phone calls and emails don't work.

Hope you get that sorted dude!

NB
The "holes" n the box are not from a forklift, they are the manual hand holes/handles that all bike boxes have in them

Christ!
Do they deliver by trebuchet instead of a van? 😯

edit: didn't notice the fork lift holes. Surely that is not accidental damage?

The "holes" n the box are not from a forklift, they are the manual hand holes/handles that all bike boxes have in them

[Post 15min edit]

OP.

Do you not think you should have given the company a chance to sort out your issues, before going on an internet wide negative PR campaign? You are totally right to be pissed off, but posting on [url= http://www.bikeradar.com/forums/viewtopic.php?f=40089&t=12940102&sid=0addbb3bc2be8c495a79b8af0004eb9f ]every forum[/url], before giving them the chance to do the right thing, seems a bit premature.

As glupton said small claims court is your friend

Was the parcel bound for Sheppey?

Just to re address the balance (not for paisley)but for TNT. I've used them for over a decade without issue. They've even picked up bikes from customers with just a few Tescos bags covering the pointy bits.

Though that looks like it's been sat crushed for a while. You've got a case there. That said, you say it was professionally packed, well those professionals need a punch in the face because that's the most rubbish bit of taping up I've seen, just a few dabs of assorted tape. And it sounds like it might have been posted part assembled i.e with the post in, rear mech attached and not braced and protected. So whoever those pros are need a word as well for shipping your bike like that.

Good luck.

Why would you sign for it?

wolly - Member

Why would you sign for it?

It's one he was selling. The buyer refused to sign for it and sent it back, or at least that's what I understand from the OP.

I've used paisley/TNT about half a dozen times and never had a problem, just for slight balance.

However, I'd be miffed if that greeted me. I wouldn't have thought you'd have a problem winning a claim though.

It's one he was selling.

I assume it was this one:

http://www.bikeradar.com/forums/viewtopic.php?f=40090&t=12933692&p=18512599

Paisly Freight are just agents. All they do is take your money and book the parcel with a carrier.

TNT did all that by themselves.

It is shocking that this happened and that they still tried to deliver it afterwards.

I do hope that you had it adequately insured. Even if you didn't I'd say you had a claim for negligence. I suspect you'll have to go through Paisley freight rather than direct to TNT as PF are the TNT customer and not you.

You should have a claim against the professional that boxed it up too.

You should have a claim against the professional that boxed it up too.

It would probably have needed to be set in concrete to survive the hammering it took.

You should have a claim against the professional that boxed it up too.

Why it's hardly their fault if it got crushed .

To put the OP's case for posting;

Any company that caused that much damage to the box and then just went through the motions of trying to deliver and then returned it 'unsigned for' without contacting the sender to say 'errrrm, there's been an accident' deserves all the bad mouthing they get.

It's not liek the box was intact but the contents damaged - it's patently clear that someone really hit that with a vehicle or other freight and knew they done it.

We don't need the TNT side of the story, it's not like they can claim they didn't know or that the item was inappropriately packed as it just had half a bin liner around it.

We all use bike boxes to post bikes, it's what they were designed for.

We shouldn't have to build an angle iron frame around it so it'll survive being thrown at the back of an HGV on the M6.

I'm no doctor, but I'd say that's criminal damage.
to the Batcave!

[img] [/img]

🙂

V good Jamie 🙂

OP just lucked out - heard of loads of people using them.

It has been brought to my attention, that the above pic might not be in the best possible taste. As there are 8 people with serious injuries still in hospital. Not sure where I stand on the issue myself, but if mods want to nuke the post, then have at it.

This is what TNT did to a bike I sold:

[img] [/img]

They also bent the fork dropout and did several other small bits of damage. Annoyingly the buyer's wife signed for the package "in good condition" so at first they refused to do anything about it. I sent it through the company's account so our transport manager stood by me and hauled the TNT rep in for a grilling. Initially they offered to repay the courier charge but we shamed them into paying compensation, which they offered at the RHA's standard rate for un-insured consignments so to cut short a very very long story TNT ended up paying me about £195, which helped a little to mitigate the £400+ repair bill.

The bike was packed in a bike box and covered in massive FRAGILE notices as well as DO NOT LAY FLAT, DO NOT CRUSH and all the rest.

Tossers altogether.

Any company that caused that much damage to the box and then just went through the motions of trying to deliver and then returned it 'unsigned for' without contacting the sender to say 'errrrm, there's been an accident' deserves all the bad mouthing they get.

Right then, in this case:

**ity link, nowt needs saying
Yodel, see above
Tuffnells, the bug green piece of * machine. Yeh well leave you moisture sensitive high value compressor filters outside in the heavy rain overnight.
UPS, we've lost another one
ACR, any * recruited
Bybox, any old delivery box will do. Even if its *** up.
FedEx, who send parcels between two Italian depots 12 times before finally acknowledging my complaint that's its supposed to be in Singapore.
TNT, tomorrow not today. And sorry, the TV we was delivering to your home in Essex accidentally got delivered to a private residence in The Gambia.
Parcel Farce, we come to your house with a parcel. But we will just sneak up to the door with a sorry you was out card and run away without ringing the doorbell.
DHL, * head logistics. Worst outfits in the trade.
Wallon, yeh just stroll on site. Pick a car you like and drive off with it.

I've never had an issue with any company just for balance.

That is shocking though in the OPs case that they driver or someone has ignored the condition of that box and gone ahead to try and deliver it.

The "holes" n the box are not from a forklift, they are the manual hand holes/handles that all bike boxes have in them

The handling hole are normally at the same height are they not? Like this?
[url= http://farm3.staticflickr.com/2891/9686014452_e75e9e624f.jp g" target="_blank">http://farm3.staticflickr.com/2891/9686014452_e75e9e624f.jp g"/> [/img][/url]
[url= http://www.flickr.com/photos/90886684@N03/9686014452/ ]image[/url] by [url= http://www.flickr.com/people/90886684@N03/ ]piemonster[/url], on Flickr

The hole that looks most like FLT damage is the single square ish hole on the right.

Thems forklift holes not carry holes... as stated above!

Any company that caused that much damage to the box and then just went through the motions of trying to deliver and then returned it 'unsigned for' without contacting the sender to say 'errrrm, there's been an accident' deserves all the bad mouthing they get.

This. They knew full well they'd damaged it and made no attempt to do anything about it.

In some respects, it's as much how the issue is handled after the damage has been done. No company can completely eliminate idiots when they employ 70000 people.

What they do in the aftermath is the truer test.

This is the thing. Has the OP contacted the companies concerned? Did he have insurance? What are they saying about it all. Seems strange to just wang the pics on the net first. Justifiable, as you would be pissed off, but like I said earlier, a bit premature.

That was a nice bike as well...

Unfortunately there's very little choice; TNT, DHL and FEDEX are the giants and seem to have most of the courier industry carved up between them. There are dozens of agents who don't have their own network but simply feed into one of the big players.

Having driven delivery vans and 3 tonners as a student I can tell you that most drivers don't care a toss about the vehicle and they care even less about the cargo - they are under such pressure to get the drops done that their biggest worry is finding the address, parking, making a successful drop and then not finding they have to reverse out of a tight spot. Driving a 3 tonner was easily the most stressful and exhausting job I've ever done in my life.

Wouldn't call it premature. I call it prior warning.

Warning from what? What are the alternatives unless you're going to drive it yourself or get the purchaser to pick up - that is the only way you're going to guarantee no damage is caused. Its a risk, that's what the insurance is there for. I'm sure the stats would probably show that things like this are very rare considering the millions of items shipped each day, and 99.9% of stuff gets delivered damage free. Everytime you see a BMW broken down on the side of the road you don't see threads pop up telling people not to buy a BMW. They do break down occationally, but the overwhelming majority of them don't.

I sold a drawing board like this.. Very well packaged for transit and the customer arranged his own courier through Parcel Monkey.

[img] [/img]

It arrived to the customer ok.

Ok, except for the fact that it was only the actual board part that arrived. The underframe, a huge, heavy metal cantilevered assembly had been ripped off and somehow seperated and lost from the board part. Utterly unbelieveable how they still tried to actually deliver a badly damaged half of the package.

I'm glad I hadn't arranged it as the guy had a hell of a time getting any compo. I believe they did finally locate the underframe. Not sure what happened after that...
😯

I now use APC Overnight for most packages like this. They are run by independent franchised operators who as a rule seem to be pretty good.

I tried to use Paisley Freight to ship a bike last year. TNT failed to collect 3 days in a row so I cancelled the collection, got a refund and rebooked with someone else (who after I booked with them turned out to be using TNT too).

Later that day TNT arrive and collect the bike. Another different TNT van then arrived an hour later. It turns out the Paisley had forgotten to cancel their pick up. The bike got delivered by TNT to the buyer, Paisley will have been charged for it. The other company got paid to do nothing in the end.

used paisley freight once when son bought a bike, bike arrived perfect great service, was i lucky or op unlucky?

So is the OP going to come back to this thread to let us know what PF/TNT are saying?

So is the OP going to come back to this thread

Seeing as how that's a bike box, that bikes are delivered to retailers in all over the world, to say that the packing isn't professional is a little disingenuous. That box looks like it was propped up somewhere, and a truck reversed into it with its loading bed lowered. To actually deliver, or attempt to deliver a package as badly damaged as that, expecting it to be accepted, and try to absolve themselves of any responsibility is breathtaking, utterly incompetent.

So an update -

Paisley Freight not answering phone or emails? The one clinical email I had first thing this morning said 'we are really sorry for your situation but as per our T&C's we wont be pursuing a claim'

TNT - wont speak to me as I am not the account holder EVEN THOUGH they promised me a call back today with an update on the situation!!

(I have the UK MD's name via Linkedin so will be making contact directly!)

I totally get that things get 'damaged in transit' and by that I would expect say a gash to the packaging or even 'slight' damage to the goods.........what I wouldn't expect and cant accept is that the contents of this box has been crushed!!

This is absolute negligence as there has been absolutely no duty of care so thats why I am so p1ssed off......Im sure you can all appreciate!

The bike is essentially snapped and to snap a carbon fibre cyclo cross bike takes some force.......this has not just 'been dropped'.

Watch this space as I will be pursuing this to the absolute end.

Did you have the bike insured to the value of the bike? If so I can't see how they can not pursue a claim?

Come on , play the game , lets see the bike and not just a crumpled box ?

We used to call the regular TNT driver who delivered to my work "dropper". I think I saw him use the tail lift on his truck once and only because we made him. Standard procedure was to throw the boxes out of the back of the lorry.

Come on , play the game , lets see the bike and not just a crumpled box ?

I must admit, I am curious to see what the bike actually looks like. I am sure the OP will post a pic once he's done copying and pasting his posts over several forums/threads.

It's odd, our TNT guys take a lot of pride in their job, you can really trust them.
The only tip I'd give other that breaking down the bike as much as possible is to fill the box with packing so it's almost can't be crushed, then band it.
What's happened to the OPs bike is bang out of order, but there's hardly any taping up and you can see there's no reinforcing packaging or it's been removed by looking at all the air space through the handles. It might as well have been shipped in a bin liner.

Jamie - genius! 😆

Not insured then.

It's going to be an uphill battle getting the value of the bike back.

I hate the word 'insured' in this context - it makes the whole deal feel wrong for me. Me having to pay them to 'insure' my goods so that I have the right to ask the people I'm paying for compensation when they are negligent and fail to fulfil their part of the contract just sounds ****ed up.

Is it not simply that you have not correctly given the value of the item when asking for a quote. If you have told them it's only worth £30 and they base the delivery price on that well I guess that's all you should expect in compensation. If they were aware of the value of the item when they took on the contract then that's what you should receive when its totalled.

I read this thread with horror yesterday...after getting the heads up about Paisley Freight from this forum I booked them . to return my lad's faulty BMX.

I shouldn't have worried. Picked up as scheduled, delivered on time, no damage. Nice and cheap...

Oh, just as a wee addition, those aren't forklift holes in the side, just looking at my specialized box (a Camber one as it happens) and it has identical shaped holes in pretty much the same places. Just how Specialized do their handles.

I use TNT for a lot of my international stuff - generally very good. They did once lose a Rohloff wheel that was going to Australia, but paid out the compensation.

Then, three years later, a very dusty wheel box arrived - it hadn't got any further than Milton Keynes 😉

I do wonder how much of it has to do with personal relationships - I know couriers are big companies, but I get on very well with my Fedex drivers and local depot, who are half of the delivery network - I'm sure that has to help. Something does, because I have very, very few problems - in fact I'm struggling to think of the last damaged or missing delivery.

Jamie - Member
I must admit, I am curious to see what the bike actually looks like. I am sure the OP will post a pic once he's done copying and pasting his posts over several forums/threads.

Don't know what your problem with the op is. If it was your bike you'd be crying all over your keyboard. I'm sick of all this washy washy bull scheisse. If the op wants to report crap service and complete lack of care. He has every right to do so, whenever, wherever, however and as often as he likes. If you don't like it...... Move along.

Thanks to above member for support. As you say flagging up a very frustrating and unfortunate situation but you always some people gloating and having a laugh.

Some sample pics of the bike damage -

[img][URL= http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0550.jp g" target="_blank">http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0550.jp g"/> [/IMG][/URL][/img]

[img][URL= http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0527.jp g" target="_blank">http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0527.jp g"/> [/IMG][/URL][/img]

[img][URL= http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0551.jp g" target="_blank">http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0551.jp g"/> [/IMG][/URL][/img]

[URL= http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0543.jp g" target="_blank">http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0543.jp g"/> [/IMG][/URL]

[URL= http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0538.jp g" target="_blank">http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0538.jp g"/> [/IMG][/URL]

Cracked seat stay

[URL= http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0535.jp g" target="_blank">http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0535.jp g"/> [/IMG][/URL]

[img][URL= http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0544.jp g" target="_blank">http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0544.jp g"/> [/IMG][/URL][/img]

Twisted frame

[img][URL= http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0537.jp g" target="_blank">http://i508.photobucket.com/albums/s329/Andy2574/Andy2574/Ridley%20damage/IMG_0537.jp g"/> [/IMG][/URL][/img]

Just my tuppenceworth - but regardless of insurance, don't companies have a duty of care over goods?

I'd have thought that the damage to your bike would demonstrate they have acted negligently. Mistakes can, and do happen. To us all. However, the damage that the bike has suffered is both frontal, to the rear and it appears from the top. I think they would have an interesting time in small claims claims court trying to assert they didn't behave in a careless and negligent manner WRT your goods.

If the company brush you off, I'd go down that route - all else aside, it will cost them a lot to defend a small claims court action. Certainly more than the claim is worth - which means you'll either get an offer by return on giving them a court date, or they'll cave in on the day.

I've done this a few times - and there is little as satisfying in life (barring Morphine, it's definitely better).

Christ almighty!

I can only think that it's been shoved by a pallet on a forklift or ran over.

P8ddy, yes they have a duty of care but luckily for them TNT's standard terms of carriage only cover you for about £30 per kilo on each shipment. You can pay enhanced liability which takes it to a out £100 but even then they still try to wriggle out of it. It's the same with every courier company, they can do no wrong, if it goes tits up its either your fault or someone else's.

(This is my experience at work anyway)

if it goes tits up its either your fault or someone else's.

I think it might be even worse in his case as he went through Paisley Freight. Does that not make home a customer of Paisley, and Paisley the customer of TNT?

Any update on this?

Just for the record the day this story broke I had just arranged the shipment if a bike through Paisleyfreight. The bike should have been delivered on Monday by TNT and since the recipient hasn't contacted me to report any damage I can only assume it arrived intact.

I think you'll find that couriers have themselves pretty well covered against liability from damage caused during transit, such that unless you take out insurance you won't be covered. Just like with car parks, you take the risk of using their service.

Any update on this?

Update - TNT's UK MD and UK Ops Director are working on it and have admitted FULL liability and responsibility and will be 'making me an offer' of compensation. Im waiting