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Hi all,
I bought some parts from a breakers over the phone, they are no good but I was promised a refund in this case when I bought them. Also, today the payment appeared on my online banking, and the price was £164.50 as apposed to £105 that I was told on the phone. So I called and politley requested a refund and return address, but they seem reluctant, and talked of a 'credit note'.
Has anybody else had a problem like this? What can I do if they refuse a refund? I might be worring a little early, but they didn't inspire confidence!
[url= http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/ ]Distance Selling Regulations[/url]
Ultimately you will have to go to the small claims court at a guess.
http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html
http://www.consumerdirect.gov.uk/
Write instead, which is required to cancel under the DSR anyway.
If they've charged you more and the stuff is wrong then that'd be sales of goods act isn't it?
Your have to provide written notification, but that can be email / fax / letter.
Thanks fellas - I plan to return the bits with a letter explaining that I want a refund (politely) and I'll keep a copy. I really don't want the hassle of a small claims court...