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Waiting for a delivery from Hermes and at 9:32am it was with the courier ready for delivery today but at 10:10 it was marked as not delivered - damaged parcel. What does this mean? Is this just a bog standard message to cover themselves coz they cant deliver today or is it damaged and being returned to sender?
It's pretty early in the day to abandon all hope of delivery - I'm guessing* it's a write-off
*GUESSING (no prior experience of this)
Had similar when the 'beast from the east' rocked the ferry. Your package has been damaged. Either lobbed into the van or drove over. Returned to sender as fubared
On the plus side, hermes's refunds/claims process is surprisingly fantastic so if that's happened your seller'll have it sorted in no time and you'll get an easy refund.
I had a not delivered parcel Monday from Hermes. Went outside the back to do some work and there it was outside the back gate. I’d check around and in the bins if I were you...
Checked all my “safe” places and nothing, no further updates on tracking page so no idea what has happened. It was an ebay purchase and i have already informed the seller who is happy to investigate. The item is a di2 derailleur so could be sensitive to damage, he said he will check it out but that concerns me a little as i now know it may have been damaged and increases the risk further for a second hand ebay purchase. Could i ask him to refund due to my concerns or is that bad etiquette?
It may also be delivered today which would be great so still hoping for that.
You called?
Just an update for the many thousands of interested people. Seller is refunding me as Hermes were returning parcel to him and then they changed there mind and told him they have lost it. So just half an hour after loading on to a van for delivery they claimed its so damaged it wont be delivered and then after a week they decided to return it and within hours of that they had lost it. Any one like to hazard a guess as to what actually happened to it? I reckon it was stolen or just dumped somewhere.
Any one like to hazard a guess as to what actually happened to it? I reckon it was stolen or just dumped somewhere.
Probably either scanned on to the van and dropped on the floor/out the door on the way to you or pocketed in the same way. Or damaged and they know its mashed so not worth the hassle of posting back to seller and refunding them
Any one like to hazard a guess as to what actually happened to it? I reckon it was stolen or just dumped somewhere.
Being sold on eBay as dangerous goods. Or was that *another* company. *whistles*.