Was just enjoying a film with the kids and my 32" Samsung tv has developed some lines across the screen (unwatchable). Fiddled inputs, off and on again, full reset, different sources etc and definately a fault.
Took back to local shop I bought it from and they said I had to contact Samsung directly and basically it was not their problem.
It was purchased just under 6 months ago. Reading though the sale of goods act it looks like its up to the retailer (within 6 months) to prove the fault was not present when I purchased it. So what could I expect them to do?
No desperate issue... First world problems and all that... But now I can't watch the fireworks this eve (only TV). I could watch on my phone I suppose 🙂
Thanks all
It's in warranty and you're contract is WITH the retailer. As with any product it's where you bought it from.
Possibly whoever you spoke to is unaware of the law? Print out relevant pages from MSE, go back & ask to speak to the manager.
(Oh, and buy from JL or Richer Sounds next time 🙂 )
Yup thats what I thought....but the warranty is through Samsung I guess. The shop did offer to call Samsung but said it would be better for me to do it?
Will go back Tuesday when the manager is in!
Thanks BTW!
The manufacturer is Samsung. The warranty is through the seller!
Aside from the Warranty a TV lasting 6 months is "not fit for purpose", new TV or full refund IMO. Did you pay for it with a credit card (will have "free" insurance that way too)
doncorleoni - MemberThe shop did offer to call Samsung but said it would be better for me to do it?
I always find that it's better for me if other people do my job for me. 😉
They're just being lazy.
Spend next 48 hours printing the correct legislation then go back to the shop to point out that's its their problem to sort in a reasonable time. Don't back down, just be polite but firm.
currys/pc world by any chance ?
Surprised you need advice really, horse's head in the bed has given you good results in the past.
The manufacturer is Samsung. The warranty is through the seller!
No, Warranty, in this case, is with the manafacturer. Legal contract is with the retailer
Read the info on the Which website link provided above. If it's under 6 months old then it's up to the retailer to repair or replace. Over 6 months then you might have to take it up with the manufacturer (as ampthill said, the warranty is with them ultimately).
@mefty 😆 😆
Thanks all for the advice. Happy new year to you.
There are some occasions when it's better from a practical point of view to take up the warranty with the manufacturer rather than the seller. This doesn't look like one of those occasions 🙂
Common tactic with retailers like Currys/PC World (had this myself). Convince you into taking the issue up with the manufacturer. Doing so the manufacturer would only apply their warranty terms in this case and could potentially reject it, leaving you to go back to the retailer to demand your rights or after 6 months fight out your longer term rights with retailer and/or manufacturer on the basis of fitness for purpose (overrules whatever terms are on the warranty).
Your contract is with the retailer. They're also trying to put you off so it slips over the 6 months (though if you reported it under the 6 months then they still have to sort it out under those rules).
Under 6 months stand your ground and demand a repair or refund and that it is their legal obligation to sort it out. Quote the Consumer Rights Act at them (replaces Sale of Goods Act).
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
