Collect+ lost my re...
 

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[Closed] Collect+ lost my return parcel

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Topic starter
 

Anyone experienced this and how it get sorted? The return parcel is going back to CRC and cost £500, will i still get refunded in full? 😥


 
Posted : 24/08/2013 8:49 am
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Have you spoken to CRC?


 
Posted : 24/08/2013 8:52 am
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Topic starter
 

Collectplus actually advised me to contact crc as they might missed scanning it when the parcel arrived in CRC, but phone is Only mon-fri... So send them email instead and will call back monday. ....last scanned on tracking website is Leamington SPa Hub


 
Posted : 24/08/2013 8:59 am
Posts: 40225
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will i still get refunded in full?

You'll have to wait and see, but I'd be surprised if CRC don't see you right.


 
Posted : 24/08/2013 10:15 am
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Having just used the service, you should have a receipt showing you handed it to them so surely they are now liable?


 
Posted : 24/08/2013 10:30 am
 dc11
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Happened to me... CRC gave me a full refund.

They do have a time period however before it's officially classed as lost.


 
Posted : 24/08/2013 10:32 am
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Topic starter
 

Its been 3 weeks it just comes to my attention yesterday when my cc statement comes and hasnt been refunded yet..
So i tracked it back again in collect+ and showing it is still in their leamington spa HUB

Cheers dc11 thats comforting reply


 
Posted : 24/08/2013 1:07 pm

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