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If you used a cleaning product designed for your clothes and accidentally ended up spilling some on your wooden work surface, left it for a while and it in some way damaged the woodwork would you contact the cleaning product company and expect them to cover the cost of repairing your work top?
spilling some on your wooden work surface
and
left it for a while
Suggests that user error features very highly in this tale of middle class woe.
No, I wouldn't, but that's the kind of guy I am.
Nope
No.
In the same way that if I spilt a product designed for cleaning worktops on my clothes, and it stained, I wouldn't contact anyone either.
Thing designed for one thing, damages another thing its not meant for, isnt really surprising is it ?
...and the fact that you even have to ask...
Seriously?
You can damage a wooden worktop by leaving water on it. You can damage it by leaving tea on it. Maybe you can sue Tetleys... 😂
No, obtain a grip.
Nope, but I'm happy to admit when I messed something up due to my own ineptitude or laziness.
I'm guessing you have somthing to do with the cleaning product company? Answer is a polite but firm get knotted.
How can OP get a grip as cleaning fluid must be slippy stuff
Wind up surely.
I got oil on my top can I claim a new top from kickoff?
Claim from the worktop supplier and explain that it couldn't put up with a wee drop cleaner on it.
Phew. Not going mad then. Yes, you are correct - I do work for a company that makes cleaning products.
The complainant is kicking up a stink with customer services and it’s been passed to me to sort. I sent a friendly(ish) reply saying I couldn’t see how we could be held to blame and that it would be challenging for any company selling bottled liquids to tell what NOT to do with it.
I was tempted to tell her not to put it on her cereal but I am genuinely worried she might if I put the idea in her head...
I did however offer her an assortment of products as a goodwill gesture which I imagine will wind her up!
You should be charging her extra for helping create that sought after patina on her wooden work tops.
No but really, surely the only point of wooden worktop is that they do sort of age, pick up marks and stuff but can be kept serviceable with a bit of sanding and oil. They also require regular maintenance to look half decent.
You customer could be my aunt, she bought into the wooden worktop dream but they all cracked and aged through neglect.
Funny this. One of the kids left some ecover washing machine liquid on the worktop. I only noticed after a couple of hours but it has stained it a bit. Must be good stuff as it went through a good few layers of osmo top oil, it's the only thing to have made a dent.
PS it wasn't me or the wife contacting you to complain 😆
Must be good stuff as it went through a good few layers of osmo top oil
Apologies, going off topic, but I use washing machine liquid for cleaning paintbrushes, epoxy resin laminating brushes, etc - for which you're supposed to use aggressive solvents like acetone and other COSHH rated stuff - and the washing machine liquid works better.
Can we skip the foreplay and get straight to bumming the dog of the director of the manufacturer?
You customer could be my aunt, she bought into the wooden worktop dream but they all cracked and aged through neglect.
Aunts or worktops?
I did however offer her an assortment of products as a goodwill gesture which I imagine will wind her up!
Why does someone who's clearly taking the piss deserve a goodwill gesture? You should deliver personally, then take a dump on the worktop. Bet she'd clean that off smartly!
We've got wooden worktops. Bad idea.
Only have to look a them and they stain. At least you can sand back.
Worst product I've found is oven pride. Eats the wood straight away.
Never again.
Worst product I’ve found is oven pride.
Hardly surprising, it contains caustic soda. Caustic soda is used industrially to dissolve the lignin (glue) in wood and create pulp for paper making etc.
I made a table recently. Oak veneer finished with 2 coats of Osmo Polyx. My daughter sat at it and tried to get a stain out of a shirt using Vanish. A purple stain is now a permanent feature of the table. Reading the data sheet for Polyx, Vanish is specifically mentioned as a no-no.
cleaning product company and expect them to cover the cost of repairing your work top?
What a Berk...! Not you, OP, the customer. If this arse kicks up a stink online I think you only need to post a link to this forum.
It's down to the trend for complaining. We were told as a nation we didn't complain enough by the consumer programs, probably true. There are a few idiots who dont have the sense they were born with and really shouldn't be encouraged with goodwill after displaying total bellendery. They may turn to social media but there's still enough people out there who will call them out. It's like looking at product reviews, you have to filter out the one star reviews left due to fact the reviewers dog died that day with no relevance to the product.
you have to filter out the one star reviews left due to fact the reviewers dog died that day with no relevance to the product
enjoyed that (and stumpy +1 generally)
Can you not just refer the complainer to the back of the bottle which would have had some labelling about the liquids do's and dont's?