Changed from BT to ...
 

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[Closed] Changed from BT to Plusnet and connection is faster and more stable. How?

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Just changed over to Plusnet from BT.

Had to swop the router as the BT Home Hub is "locked" to BT, however, the Plusnet one is identical, just a different case.

My connection is now faster and more stable, I regularly used to get hangs on Netflix and iPlayer, now it seems a lot better.

How can this be? Basically the same provider with the same router on the same telephone line. Seems very strange.

Half the price as well.


 
Posted : 06/10/2016 9:28 am
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Hmmm. I'd be interested in thoughts on this too, because I keep thinking about swapping from Talk Talk but am not going to stump up for fibre, so assumed the speed/reliability would remain the same as it's the same bit of wire coming into the house....


 
Posted : 06/10/2016 9:33 am
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Had to swop the router as the BT Home Hub is "locked" to BT

It isn't. A quick googlage and the instructions are simple.


 
Posted : 06/10/2016 9:34 am
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Same router firmware?

While with BT, something triggered a lower speed profile which stayed, until line reset with the change to Plusnet?

Hope you remembered https://www.topcashback.co.uk/plusnet_broadband/ 😆


 
Posted : 06/10/2016 9:34 am
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My speed and stability has dropped after moving from PlusNet to Sky. 🙁
Thankfully after cashback and vouchers, Sky only cost £20 for the year and I am not locked in past a year.
I do not think the Sky router helps - but I cannot use my own router with Sky, bandits.


 
Posted : 06/10/2016 9:36 am
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Less contention is my guess.


 
Posted : 06/10/2016 9:36 am
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Had to swop the router as the BT Home Hub is "locked" to BT
It isn't. A quick googlage and the instructions are simple.

Why bother? Just unplugged the BT one and replaced it with the Plusnet. Didn't even need to swap the power supply.


 
Posted : 06/10/2016 9:37 am
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2 likely explanations - contention (how many people you are sharing the line with), and traffic shaping, which is where internet service providers restrict certain kinds of traffic e.g. online gaming / video streaming


 
Posted : 06/10/2016 9:51 am
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you will likely be on a different router in the local exchange (plusnet's, rather than BT's), and again further upstream.

Historically (prior to the BT acquisition) Plusnet were quite a solid ISP and invested a fair bit in bandwidth and infrastructure. Don't know how it is now but at the time it allowed them to offer better connections etc.


 
Posted : 06/10/2016 9:59 am
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I experienced exactly the same, I just concluded Plusnet have more hamsters spinning more wheels.


 
Posted : 06/10/2016 10:07 am
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franksinatra - Member

I experienced exactly the same, I just concluded Plusnet have more hamsters spinning more wheels.

Sounds most plausible.......wanders of in search of a comparison website...

Ta.


 
Posted : 06/10/2016 10:12 am

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