cancelled broadband...
 

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[Closed] cancelled broadband - usage goes through roof

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 Pook
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we've cancelled our madasafish broadband and are moving to o2.

We had 28gb per month, and once in a blue moon - iplayer, bike vid download and upload heavy months - we'd pop over and get a £2 fine and data top up of 1gb.

since we cancelled, we've had 12 fines and top ups - even on days where we haven't been in the house.

the account view doesn't give you enough info to diagnose usage, and even if it did, we know we haven't used that much at all.

Are they taking us for a ride? how do we prove it? anyone else had similar experiences?


 
Posted : 25/06/2012 8:49 am
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since you canceled you have been fined from madasafish .... id tell them to poke it !

unplug router from wall for a couple of days dont use the internet

if you get fined then - kick up a real stink - trading standards and all that.....


 
Posted : 25/06/2012 8:59 am
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Do you have any applications in the background such as a torrent downloader starting automatically with windows.
Windows and virus updates may download in the background but shouldnt be much.

Are you wireless? if so is it secure you may want to check that nobody is using your wireless. Do you have kids/more than one computer in the house?


 
Posted : 25/06/2012 8:59 am
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What's your wireless security like?


 
Posted : 25/06/2012 9:00 am
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as above unplug router and see if usage carries on - maybe they've buggered the account up and you're getting someone elses charge too...


 
Posted : 25/06/2012 9:03 am
 Pook
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good. secure wep key. no background things going on.

thieving barstewards


 
Posted : 25/06/2012 9:03 am
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good. secure wep key. no background things going on

WEP? Really? You mean WPA? WEP is to WiFi security as one of those coiled liquorice locks is to bicycle security[url= http://hacksfornewbs.blogspot.co.uk/2005/12/how-to-hack-wep-secured-wifi.html ] it seems[/url].

+1 on the 'unplug it'. If you've cancelled and moved to O2 how come they're asking you to pay/ Are you still in the changeover/notice period?


 
Posted : 25/06/2012 9:11 am
 Pook
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right o. still changing over - its just weird how its only gone up since we cancelled.


 
Posted : 25/06/2012 9:11 am
 anjs
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No such thing as a secure WEP key


 
Posted : 25/06/2012 9:35 am
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WEP is only 'insecure' if your neighbours know how to break it.


 
Posted : 25/06/2012 9:45 am
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Which any teenage boy with an interest in computers will.

That said, I wouldn't trust the company at all. Having said that, do you leave the machines running 24/7? IF so a few issues could occur - torrent clients often wait until theres no user load before downloading.
Your machine could be a botnet drone that is receiving and sending millions of emails, but that depends if your ISP counts mail traffic, mine doesn't.


 
Posted : 25/06/2012 10:03 am
 bigG
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O2 broadband is great, I've been with them for a few years now and have had no issues at all.


 
Posted : 25/06/2012 10:20 am
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SKYPE? SI it sitting on in the background? It sucks download quite badly for something that appears to do nothing unless you use it.


 
Posted : 25/06/2012 10:47 am
 Pook
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no Skype, machines off at night. no bots found on scans.


 
Posted : 25/06/2012 11:10 am

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