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My subs payment card expired, and I can't access the page to update my details. The instructions I had were...
Accout > Subscriptions > View button.
But the view button just greys out the dialogue box it resides in and nothing happens. I've tried on a variety of browsers and machines with any add blockers definitely whitelisting the site. Can someone check if it's a general problem before I try the tech team e-mail please.
I want to get this sorted because frankly I'm getting ****ed off with cookie warnings, adverts and other site flakiness, (I don't know how you free members cope with it!) and I've had one reply from the subs e-mail in nearly a week repeating the instructions above that I'd already explained didn't work! Obviously the right place for this is the members forum, but I have no access to that either. 🙄
Just tried. Not working for me either. The view button 'presses' but nothing happens. A spinning cursor appears if I hover near the edge of the view button but nothing else.
Looks like there's something not right with the ajax calls and js on that page
work fine for me*
.
.
.
.
* I do not own or use an ipad
I tried a few days back and it wasn't working - still isn't.
(Safari on a Mac)
Works OK for me - Chrome/Chromebook
Nope (iPad and safari)
Brilliant. 🙄 I'll whang an email to the tech team with a link to this thread.
Cheers all.
Hi, I've just spotted this thread and passed it to the subs team. Sorry for the inconvenience - I suspect it's all part of the recent update to the website and ads delivery work.
Should have added I'm on OSX 10.10.5 using firefox 78.14.0esr (64 bit). Yes I know I need a new computer that can handle current updates.
I already did Hannah, but if your kind intervention would speed it up, would be appreciated - I want to send you my money!! 😁
Works for me, Windows 10, Firefox, no ad blockers, necessary cookies only.
Works for me too now, 👍
Great. Apparently Andy
... patched an error on the website
so I'm back in the room. 👍 Thanks for your combined efforts team STW.