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I bought some rather expensive insulated and coated steel garage doors two years ago. I'm very happy with them but have recently discovered bubbling under the paint around holes created for the handle and lock.
The manufacturers warranty their products against corrosion for 10 years but not if they're installed in a coastal area - no mention of any warranty is made in these circumstances.
The Sale of Goods Act actually states a 6 year warranty for goods and my assertion is that the handle/lock holes were not protected properly and therefore not fit for purpose.
Can they do this?
do you live in a coastal area?
Yes.
if you bought a watch that specifically states not to use it underwater, would you expect it to be waterproof?
How do they define coastal? My mum and dad live a mile from the coast. They still get sea frets.
Is the warranty not backed by insurance or is it their own warranty (i.e. suitable for starting fires)? I suspect you'll end up going do the SOGA route. Sorry.
You want some insulated steel doors for coastal living.
Ah.
https://www.garagedoors.uk.com/which-garage-door-is-the-best-for-coastal-living/
Apples/oranges.
It's a door made of steel - corrosion is caused by exposure of bare metal to moisture and oxygen. If the holes were not treated properly corrosion would have occurred whether located in Derby or on the coast.
I worked for a steel manufacturer, who supplied coated steels, in a warranty capacity. Read the small print, T&Cs depended on material, colour, aspect and location.
What your garage door manufacturer choses to do is their lookout, but the steel manfacturer would have little to no interest in your situation, ie your door is going to fail. The other point, just because your paint is falling off doesn't mean the door has failed, it is why the material is galvanised and not just steel.
You could get touch paints, for industrial applications,
https://www.giromax.co.uk/new-wall-cladding-paint
springs to mind.
The Sale of Goods Act actually states a 6 year warranty for goods
The Sale of Goods Act hasn't existed for years now. The Consumer Rights Act is what you need, and that's not what it says.
Don't confuse a warranty with a guarantee. A warranty is something offered by a manufacturer in addition to your statutory rights. They're well within their rights to offer a warranty with exclusions, or indeed, no warranty at all.
Under CRA, goods have to be "of satisfactory quality, fit for purpose and as described." Fit for purpose here would hinge* on whether you had a conversation with the supplier as to where they would be installed and they advised that it would be fine. If I bought an iPhone for the purpose of knocking in nails and it broke, it's clearly not fit for the purpose I'd bought it for but I'd have no redress under CRA because the supplier would have had no way of knowing that's what I'd intended; OTOH, if I'd gone in asking for a hammer and they'd sold me an iPhone then I'd be on solid ground.
The six years thing is the time you have to make a Small Claims claim, it doesn't mean that goods have to last that long. This is where "satisfactory quality" comes in, you'd reasonably expect a £1000 washing machine to last longer than a £60 one.
(* - sorry)
Oh, and if you're going to argue CRA then your truck is with the retailer, not the manufacturer.
Can they do this?
In a word. Yes.
I've done a few jobs recently in coastal areas were the insulated render system has had to include either stainless steel or PVC beads rather than the normal steel beads that the system requires otherwise it invalidates the system manufacturers warranty.
The product might have a BBA certifictae which details exactly how far from the sea you need to be.
As Cougar says. The other point to be aware of with CRA is that for the first six month, defects are assumed to have been present at the time of supply. After six months, the onus is on the consumer to prove that the product was defective when bought.
The warranty exclusion is a fair indication that the doors may not suitable for coastal areas. If you were aware of the exclusion when you bought the doors I think you'll have difficulty, unless you asked for specific clarification along the lines of "this is where they're going, are they suitable?" and were told they were.
Exactement, yes.
If they want to be helpfully difficult they'll just ask you to return it for inspection, (reasonable) cost of return refundable if they find a fault.
Obligation discharged, your ball.
Your installer of course will have differing obligations as they provided a service not just supplied goods.