BT Infinity- regula...
 

[Closed] BT Infinity- regular droputs?

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Hi all,

got this installed in November, with one of the new Homehub 5's- integrated vDSL modem.

For a few months it seems to have been spontaneously rebooting/ dropping out. I noticed it when working from home some weeks back.

Anyroads, after logging a fault with BT, OR turned up today and declared it to be an internal wiring fault on a short extension cable that ran from front door to living room. I was dubious, as I'd measured the line-loss on this ages go, when we had adsl16, and it was negligible, and never dropped out when we had '16.

Nevertheless, they insisted on redoing it, tested the line- all seemed well- and they left.

Of course, its been just as bad as ever since then.

Looking at the router logs, I think I see the problem- here's the sequence round about reboot (from the bottom up):

17:50:35, 22 Apr. ( 38.960000) Wire Lan Port 2 up
17:50:35, 22 Apr. ( 38.270000) WAN Auto-?sensing running.
17:50:31, 22 Apr. ( 34.710000) The system is UP!
17:50:23, 22 Apr. ( 26.860000) WPA2 mode selected
17:50:23, 22 Apr. ( 26.860000) WPS enabled
17:50:21, 22 Apr. ( 24.380000) WPA2 mode selected
17:50:21, 22 Apr. ( 24.380000) WPS enabled
17:50:12, 22 Apr. ( 15.730000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
17:49:29, 22 Apr. (10829.570000) PPP LCP Send Termination Request [User request]
17:49:27, 22 Apr. (10827.910000) The system is going DOWN for reboot.
17:49:27, 22 Apr. (10827.910000) OpenRG is going for reboot by IPC command
17:49:22, 22 Apr. (10822.910000) OpenRG will go down for reboot in 5 seconds

Googling for 'OpenRG' tells me its a config/firmware management protocol- I'd never heard of it.

Anyone know why the box would want to download a firmware update- is it a regular thing with BT-supplied Homehubs?

 
Posted : 22/04/2014 6:12 pm
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I've had Infinity for about a month and have a Homehub 5. In that period it's lost connection/rebooted about three times (all in the last week I think). Not sure why.

Not a firmware thing as the device reports

"BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.173.1.6 | [b]Last updated 18/03/14[/b]"

 
Posted : 22/04/2014 6:16 pm
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Check the logs ATP. See if it says the same thing re OpenRG.

 
Posted : 22/04/2014 6:22 pm
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( 15.730000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

I'm on the same firmware as you.

 
Posted : 22/04/2014 6:23 pm
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Haven't noticed anything however we still have the older Hub3.

I remember reading the other day that BT will be updating hubs shortly to patch this Heartbleed or whatever it's called problem that's currently going on. Could be that.

 
Posted : 22/04/2014 6:25 pm
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Its possible RDL, but looking at my logs I see it going all the way back as far as the logging permits, well before Heartbleed.

 
Posted : 22/04/2014 6:29 pm
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Other exploits are also available.

 
Posted : 22/04/2014 6:31 pm
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Is it the wireless side of the system or the modem? Do you get it dropping out when connected via a cable?

 
Posted : 22/04/2014 6:49 pm
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WS- the router is restarting, so all interfaces go down.

 
Posted : 22/04/2014 7:00 pm
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I'm thinking that its trying to pull down and apply either a config or a firmware update, from this other log snippet:

14:51:52, 22 Apr. ( 172.580000) CWMP: session completed successfully
14:51:52, 22 Apr. ( 172.360000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
14:51:49, 22 Apr. ( 169.190000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
14:51:49, 22 Apr. ( 169.180000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
14:51:18, 22 Apr. ( 138.870000) CWMP: session closed due to error: WGET TLS error
14:51:16, 22 Apr. ( 137.020000) NTP synchronization success!
14:51:11, 22 Apr. ( 131.440000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
14:51:11, 22 Apr. ( 131.430000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'

"CWMP" is some obscure (to me) remote management protocol, and its trying to get something via WGET and giving up (TLS error).

User "ACS"- could well be a Cisco ACS box?

 
Posted : 22/04/2014 7:49 pm