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When we signed up to BT Broadband in Dec last year we were offered their Net Protect Plus service for free for 3 months. I said immediately that I didn't need it and do not want it even for the free 3 months as I would forget to cancel it.
Lo and behold I checked the bill today and they have been charging us £3.49 since March for.....yes, you guessed, Net Protect Plus.
They have refunded this months charge but I have to wait for 'the supervisor' to authorise a refund for the other months.
I could rant a bit more but at least they didn't do their usual trick of hanging up on me, and the Indian call-centre lady spoke better English than most people I know which makes a refreshing change for BT!