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I currently live with my sister in a rural bit of Scotland. She is at the end of the line and I timed her speed at 20 kb sec. How can this even be called broadband? Any BT engineers in, any tips on what to do to get a speed increase? It's driving me insane! There's no mobile reception either so can't use that!
Move the exchange?
Move the house?
Install Fibre to the house?
Things to check are that it's plugged into the right socket (the master) and that there is no dodgy wiring.
Run Speed Test properly
http://www.speedtest.net/
if you haven't done so already at a few times of the day.
Perhaps you need to be talking to BT direct.
Plug into the master socket, disconnect any extensions.
Nothing to be done - I know the frustration though, how can we be paying the same amount as people on 20mb/s when mine disconnects when it rains too hard? Been through it all with BT and had the line checked over, annoyingly it seems the quality improves rapidly not much further up the line
Could be a number of reasons for it, fault at exchange, fault at master socket, dodgey isdn filter, spyware, poor wireless connection or more than likely your just are a long way from the exchange.
Speak to BT broadband, get them to test the line.
Don't expect BT to help much. We're less than 10 miles outside Edinburgh and were getting 2kb/sec. According to BT this is within acceptable performance parameters therefore there is no fault to investigate.
Had this for about 1 month before it reverted back to 4Mb/sec .
Just keep complaining and eventually someone might do something.
mine disconnects when it rains too hard?
Unfortunately, this is copper.
I used to work for BT getting the first million customers onto ADSL. All manner of things would cause the modem to lose sync - baby monitors, fans, strip lighting, flashing Christmas tree lights. Living close to an exchange isn't a sure fire way of improving things either as there might be many km's of jumper wire linking you up.
Is Virgin Media available in your area? Can you get 4g? Might be worth using a 4g phone and connecting to that if you /can/ get 4g inna da area?
I just ran the test and got .72mbps download speed (0.07 upload), tho its sunday morning and the internet is running fast today. I live on a long street out of town to the next village, we wont be getting any upgrade until late 2015 by BT plans. Its a pain.
Use Satellite broadband, it actually works really well, and only performance drop is really poor weather. Not too bad cost wise either.
[quote=aphex_2k ]
Is Virgin Media available in your area? Can you get 4g? Might be worth using a 4g phone and connecting to that if you /can/ get 4g inna da area?
[b][quote=Deveron53 ]I currently live with my sister in a rural bit of Scotland[/b]
🙄
I live Aberdeen only get 3g on phone on a good day and 2meg on BB. Oil capital of europe my arse
[i]Is Virgin Media available in your area?[/i]
It'll still come through the same bit of wire...
If you're rural then I think that satellite of some variety is about the only option for decent speeds. They've started using airband near my Dad (he can't get it though so is stuck on about 0.3meg) and that looks pretty decent.
It'll still come through the same bit of wire...
You'd think that, but I switched ISPs a few years ago, and the difference was instant and huge. Indicative of BT 'throttling' domestic users to provide more bandwidth for business users (who pay more). BT will always deny this, but I cant see any other explanation really.
Currently enjoying up to around 70Mbps BT Infinity. That's what 'broadband' should be; 20Kbps is positively medieval.
Community wireless is probably the best option for rural customers
Have a look if their is a company operating in your area
Another option is if you have a friendly neighbour within a few km with good broadband speeds
you might be able to install a point to point link allowing you to share their broadband
Just recently our broadband has dropped right off. Was really good but now it's painfully slow. Shortly after we started experiencing issues we started getting mail from bt telling me that super fast fibre optic broadband has just become available to us at a small hike in price. Coincidence? I think not!
I believe this to be the very definition of a first world problem. 🙂
Coincidence? I think not!
Probably deliberate 'throttling' or over contention by BT/Openreach. A very common tale up and down the country. Illegal, but hey, as long as BT's shareholders are doing well, then apparently it's ok. Openrach are obliged to give other ISPs minimum/maximum contention, so that's why yo won't experience so many issues with them as you might with BT.
b r - Member
Is Virgin Media available in your area?It'll still come through the same bit of wire...
I'm fairly sure Virgin is fibre to the cab and copper from the cab to the premise.
[i]I'm fairly sure Virgin is fibre to the cab and copper from the cab to the premise. [/i]
Whether it is or it isn't, it still comes through the same cable to your house.
FWIW When we lived in a town we had 100MB on cable; we now live rural (and at the end of a 'line') and have 5MB. About the only time you notice this is when downloading a film on Sky. It's still fine with multiple laptops/phones and Xbox Live.
I hear ya.
But copper from the cab (the big green box in the street) could be 100/200m whereas copper from the exchange could be multiples of kilometers.
aphex - all good ideas but in a signal black spot, no virgin even though there is a fibre pipeline <20m from house. What is "line of sight" to community wireless? We are in the bottom of a valley 1/2 mile from nearest neighbour, even further to nearest road nearest road... When broadband goes down we stick a 3 wireless thing on the end of a pole out of the bathroom window 😉 (no 4g in the area yet)
Use Satellite broadband, it actually works really well, and only performance drop is really poor weather. Not too bad cost wise either.
My virgin connection is physically different - Big screened coax from the street. BT is thin wire from telegraph pole.