 You don't need to be an 'investor' to invest in Singletrack: 6 days left: 95% of target - Find out more
Our broadband was adequate up until Xmas. On Boxing Day we were flooded & moved to a temporary house, broadband account transferred & all carried on as normal.
At the end of June we moved back & had the account transferred back.
On moving back we had no phone line so BT came out & ran a new line from the external wall box to the internal phone socket. The phone then worked fine but the broadband was a little slower but we were advised speed would improve within 3 days.
But now 2 weeks later its come to the point where the broadband is so slow its unusable.
Mobile phone signal is poor too so my wife connects her phone via the wireless router but has the same problem.
We live in a very rural location, BT advise we should have 1Mbps but a test shows 0.69Mbps. We've complained to BT.
HOWEVER, my work laptop works as fast as I could ever want, I'm typing this now without issue & speed is fine.
So whats going on, can anyone help?
Have you called BT to get them to test the line ?
How far do you live from the nearest cabinet ?
1Mbps isn't a lot, 0.69 even less - when you say that your work laptop is as fast as you could want, what exactly are you doing with it ? ( I am guessing something that doesn't require the transmission/receiving of very much data ).
If the PC is slow and the laptop isn't, I'd be running a malware scan on the affected PC first of all.
https://downloads.malwarebytes.com/file/mbam_current/
Check what speed the line is actually connecting at - you should be able to get this info from the admin page on the router.
I had similar, except it was dog slow even on an 80mb connection. BT Hub.
Changing the wifi channel would fix it for about 12hrs. Ended up working out the 5g wifi broadcast was glitchy and slow and changing the channel meant all our devices switched to 2g.
So went into the router setup and unlinked the 2g and 5g wifi, and added 2g and 5g to each SSID to give them different names.
Now you can force all the devices to use 2g rather than default to 5g by not entering a password for the 5g channels.
Your work laptop might not be affected as it might only be compatible with 2g so ignores the 5g.
That's a good point actually. Try connecting up the affected PC via cable rather than wireless to isolate Wi-Fi issues.
Thanks for the replies.
Just to clarify, both computers are laptops.
My home laptop is still terrible with the Ethernet cable attached.
I did call BT - they asked me to run the test with all other devices off & Ethernet attached.
I'll try the malware scan download above, but my home laptop has been trying to open singletrack for about 30 minutes so far this evening.
All I'm using the laptop internet connection for is browsing the internet such as this site.
Both laptops work OK through my EE dongle so even more puzzled as to what the issue is.
When you connected by ethernet, did you disable your wifi, or is there a chance it was still connected?
Took me a while to diagnose mine, but thats as my laptop is a Chromebook and has no ethernet port!
What speed connection does your router tell you it has upstream ?
Your laptop with ethernet - what result do you get from Speedtest.net
Her laptop with ethernet - what result do you get from Speedtest.net
( in both cases the laptops should be the only, single device on the network, nothing else, wired or wireless )
?